Summary
Overview
Work History
Education
Skills
Timeline
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Regina Wheeler

Beaumont

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

25
25
years of professional experience

Work History

Store Manager

CVS Pharmacy
02.2002 - 10.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Assistant Store Manager

Beall's Inc.
01.1999 - 01.2002
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

High School Diploma -

WestBrook
Beaumont, TX
05.1994

Skills

  • Shift Scheduling
  • Operations Management
  • Budget Administration
  • Personnel Development
  • Store Merchandising
  • Supply Ordering
  • Customer Service Management
  • Employee Training
  • Team Development
  • Retail Inventory Management
  • Loss Prevention
  • Customer Relations
  • Bank and Safe Deposits
  • Recruiting and Hiring
  • Product Merchandising
  • Staff Supervision
  • Store Displays
  • Opening and Closing Procedures
  • Inventory Control
  • Accurate Cash Handling
  • Friendly and Positive
  • Customer Service
  • Store Opening and Closing

Timeline

Store Manager

CVS Pharmacy
02.2002 - 10.2023

Assistant Store Manager

Beall's Inc.
01.1999 - 01.2002

High School Diploma -

WestBrook

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Regina Wheeler