Regina Whittington
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Committed and hardworking food service professional with 10 plus years of experience directing food service. Well-rounded leader with talent for supervising employees and food operations.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Retirement Services Specialist
Charles Schwab & Company
10.2020 - Current
- Educate clients on available options, empowering them to make informed decisions regarding their retirement planning.
- Stay current with industry trends and regulations, providing up-to-date guidance to clients on their retirement plans.
- Provide exceptional support during annual enrollment periods, assisting clients in making necessary changes or updates to their plans for individuals and small businesses
- Ensure regulatory compliance through rigorous monitoring of account activity and adherence to established guidelines and procedures.
- Follow up with customers about resolved issues to maintain high standards of customer service.
- Manage approximately 30-45 incoming client calls/cases per day.
Starbucks Supervisor (Laid Off Due to Covid-19)
HMSHost Corporation
01.2020 - 04.2020
- Trained, supervised and motivated all new employees to enhance customer service and encourage repeat business
- Audited food and beverage inventory and cost control systems and processes
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
- Created over 200 drinks in average shifts with consistently positive customer satisfaction scores
- Recommended products based on solid understanding of individual customer needs and preferences
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Cafe Manager
Hoaglin Fine Catering
08.2018 - 01.2020
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Grew cafe sales by effectively marketing business and improving customer relations strategies.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
Assistant General Manager
Noodles & Company
01.2016 - 08.2018
- Backed up employees by handling escalated issues, recapturing brand loyalty and customer satisfaction
- Set up, broke down, and counted cash drawers, preparing deposits and resolving discrepancies
- Checked team members' work for quality and completeness, disciplining and motivating employees to achieve challenging targets
- Balanced inventory, meeting expected demands while keeping costs low
- Improved team efficiency by delegating assignments and directing employees through daily tasks
- Disciplined and maintained staff of 10-15 to provide hospitable, professional service reflecting business initiatives.
Action Station Cook
Southern Foodservice Management
08.2013 - 04.2017
- Developed and cooked exciting, memorable dishes that brought new customers into establishment
- Maintained well-organized mise en place to keep work efficient and consistent
- Developed recipes and menus by applying understanding of market demand and culinary trends
- Executed daily action stations including; omelet, potato, pasta, tossed salads, tacos etc. Serving between 120-150 guests in a span of 2.5 hours.
- Responded to dietary concerns and food allergies, creating dishes that met customer needs and palates.
Shift Supervisor
Quiznos
02.2013 - 10.2015
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Helped store management meet standards of service and quality in daily operations
- Oversaw staff of 3-4 per shift.
- Completed store opening and closing procedures, including setting up registers and checking products
- Responded to and resolved customer questions and concerns
- Documented daily production and materials usage in Aloha to track data for GM review.
Education
Associate of Applied Science - Culinary Arts
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Client Relationship Building
- Honest and Dependable
- Attention to Detail
- Critical Thinking
- Staff Leadership
- Cross-Training Staff
- Team Development
- Food presentation
- Staff Motivation
- Menu development
- Food Preparation
- Catering Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retirement Services Specialist
Charles Schwab & Company
10.2020 - Current
Starbucks Supervisor (Laid Off Due to Covid-19)
HMSHost Corporation
01.2020 - 04.2020
Cafe Manager
Hoaglin Fine Catering
08.2018 - 01.2020
Assistant General Manager
Noodles & Company
01.2016 - 08.2018
Action Station Cook
Southern Foodservice Management
08.2013 - 04.2017
Shift Supervisor
Quiznos
02.2013 - 10.2015
Associate of Applied Science - Culinary Arts
Ivy Tech Community College of Indiana
- ServSafe Manager Certified since 2011
Certification
- ServSafe Manager Certified since 2011
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