Regina Williams

Work History

Assistant Property Manager

Bemore-Staffing

11.2020 - Current

Escalated major issues to property manager for immediate remediation.
Kept properties in compliance with local, state and federal regulations.
Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
Processed security deposit refunds.
Generated professional networks by engaging in professional, industry and government organizations.
Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Communicated effectively with owners, residents, and on-site associates.
Completed final move-out walk-throughs with tenants to identify required repairs.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Showed apartments to potential tenants and answered questions regarding community.
Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Kept accurate records of all resident and tenant correspondence.
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
Collected and maintained careful records of rental payments and payment dates.
Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Inspected common areas for cleanliness and notified maintenance of overflowing trash.
Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Conducted regular inspections of both interior and exterior of properties for damage.
Maximized rental income while minimizing expenses through effective planning and control.
Posted policies and rules in common areas for tenant review.
Planned special events such as lotteries, dedications and project tours.
Responded to Common Area Maintenance (CAM) inquiries.
Followed up on delinquent tenants and coordinated collection procedures.
Coordinated appointments to show marketed properties.
Generated leads for sales and rental properties through cold calls and referrals.
Completed annual rent calculations using housing database software.
Attended staff meetings and took extensive notes to share with property manager.
Delivered emergency 24-hour on-call service for tenants on building issues.
Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Followed up on delinquent tenants and coordinated collection procedures.
Monitored and tracked payments and expenses, providing timely and accurate financial reports

Marine Claims Adjuster II

Geico

12.2021 - 01.2023

Estimated quantifiable characteristics of products.
Maintained claims data in systems.
Prepared summaries of damage, payments, and policy coverage.
Incorporated objectives to achieve action plans and strategies.
Prepared documents for managers or legal personnel.
Documented all investigation activity and presented reports to management.
Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
Collected evidence to support contested claims in court.
Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Established productive working relationships with public officials and law enforcement officers.
Directed and coordinated various investigations conducted by field investigation team.
Evaluated original investigation reports and documents to resolve secondary concerns.
Collected information from customers to complete claims and legal files.
Directed salvages negotiations within allowable limit of $150,000 and supported successful litigations for advanced issues.
Directed claims negotiations within allowable limit of $300,000 and supported successful litigations for advanced issues.
Collected first notice of loss information from customers to complete claims and legal files.
Analyzed information gathered by investigation and reported findings and recommendations.
Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
Researched and analyzed policy contracts to verify proper payment of claims.
Evaluated insurance policies and analyzed damages to determine coverage.
Identified suspicious losses and contacted manager for investigative assistance.
Established relationships with clients and insurance companies to foster timely claims resolution.
Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
Examined claims forms and other records to determine insurance coverage.
Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Reviewed new files to determine current status of injury claim and to develop plan of action.
Researched claims and incident information to deliver solutions and resolve problems.
Documented information gathered in field and uploaded data to company database for efficient processing.
Verified insurance claims and determined fair amount for settlement.
Testified on behalf of agency as part of criminal and civic proceedings.
Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Analyzed information gathered by investigation and report findings and recommendations.
Mitigated risks and increased profitability with well-developed strategies for reducing future claims and costs.
Trained other claims staff members on proper handling and evaluation of injury claims.
Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
Maintained suspicious claims database and prepared reports for supervisors.
Answered customer questions regarding deductibles.
Organized, planned and documented materials for claims.
Followed up with insured individuals regarding premium and deductibles payments.
Corrected codes to properly classify claims.
Negotiated settlement agreements to resolve disputes.
Maintain accuracy of records database.
Maintained contact with claimants and attorneys to determine treatment status.
Investigated and assessed damage to property and reviewed property damage estimates.
Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
Synthesized data into comprehensive quarterly written reports for management.

Director of Childcare

Little Charms Family Childcare

07.2016 - 12.2019

Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
Executed marketing plan and promoted positive image to achieve enrollment goals.
Observed and assessed classroom activities to verify conformity with quality standards.
Modernized instructional plans and educational approaches to enhance student learning.
Monitored and observed child progress, interactions and behavior and reported findings to parents.
Developed relationships with community organizations to provide additional resources and services to families.
Managed program paperwork and child records to comply with state requirements.
Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
Adhered to budgetary guidelines to set financial goals and maintain school profitability.
Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
Resolved conflicts and administered corrective action to foster positive experience for children and staff.
Evaluated staff and offered guidance to enhance knowledge, skills, and professional development to optimize learning environment.
Supervised and managed team of childcare professionals to guarantee highest standards of care.
Implemented school policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
Supervised childcare workers and oversaw facility to meet state requirements for education and training.
Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
Stayed current on guidelines to maintain compliant program operations.
Operated under licensing guidelines to protect health, safety and well-being of children.
Maintained high-quality child care standards based on developmentally appropriate practices.
Attended approved training and continuing education courses to maintain certifications.
Communicated with local and state government agencies to maintain compliance with all regulations.
Attended professional meetings and conferences to maintain and improve professional competence.
Engaged with parents and families to build positive relationships for children to thrive.
Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.

Cashier

CVS Pharmacy

09.2010 - 03.2011

Operated cash register to record transactions accurately and efficiently.
Used POS system to enter orders, process payments and issue receipts.
Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Welcomed customers and helped determine their needs.
Identified and resolved discrepancies and errors in customer accounts.
Learned duties for various positions and provided backup at key times.
Upsold additional products and services to customers, increasing revenue.
Worked closely with shift manager to solve problems and handle customer concerns.
Checked personal identifications during alcohol and tobacco sales.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Greeted customers entering store and responded promptly to customer needs.
Set up new sales displays each week with fresh merchandise.
Worked with floor team and managers to meet wide range of customer needs.
Built relationships with customers to encourage repeat business.
Restocked and organized merchandise in front lanes.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Worked flexible schedule and extra shifts to meet business needs.
Performed cash, card and check transactions to complete customer purchases.
Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Answered questions about store policies and addressed customer concerns.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Stocked, tagged and displayed merchandise as required.
Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
Monitored self-checkout systems and provided help in resolving complex problems.
Handled cash with high accuracy and took care to check bills for fraud.
Tallied cash drawer at beginning and end of each work shift.
Addressed customer needs and made product recommendations to increase sales.
Assisted customers with returns, refunds and resolving transaction issues.
Maintained current knowledge of store promotions and highlighted sales to customers.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Processed refunds and exchanges in accordance with company policy.
Helped customers complete purchases, locate items, and join reward programs.
Lifted up to 50 pounds at once and used forklift to move heavier loads.
Responded promptly to requests for assistance, spills and customer inquiries.

Administrative Coordinator-Summer Job

North Capitol Collaborative

07.2007 - 09.2009

Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
Maintained office calendars to track important dates and deadlines.
Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Trained team members on new hotel services and products to support promotional efforts.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
Assisted management with special projects to complete all tasks by deadlines.
Created presentations and other materials to support organizational activities.
Worked closely with others to accomplish timely invoicing and accounts receivables.
Maintained databases and contact lists to keep important contact information accurate and up to date.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Kept high average of performance evaluations.
Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Organized spaces, materials and catering support for internal and client-focused meetings.
Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Created and maintained detailed records of office expenses to accurately predict future budget requirements.
Improved office operations by automating client correspondence, record tracking and data communications.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Implemented project management techniques to overcome obstacles and increase team productivity.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Conducted ongoing reviews of program financial systems to assess cost control measures.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Collaborated in timely processing of billing and accounts receivables.
Monitored and directed incoming mail and prepared outgoing mail.
Interceded between employees during arguments and diffused tense situations.
Prepared detailed documents and reports in adherence administrative processes.
Organized meetings for executives and coordinated availability of conference rooms for participants.
Coordinated and scheduled meetings and appointments to keep organization running smoothly.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Monitored front areas so that questions could be promptly addressed.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Developed and implemented organizational systems to streamline daily operations.

Secretary Manager

Department Parks And Recreation

06.2004 - 06.2008

Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Identified opportunities to streamline processes and improve office operations and efficiency.
Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Created organized filing system to manage department documents.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Created reports, presentations and other materials for executive staff.
Cultivated strong relationships with vendors and partners supporting administrative operations.
Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Organized and updated databases, records and other information resources.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Negotiated and executed contracts on behalf of department.
Improved office operations by automating client correspondence, record tracking and data communications.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Built and managed processes for tracking and monitoring department performance.
Implemented project management techniques to overcome obstacles and increase team productivity.
Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Coordinated office events, seminars and meetings for staff and clients.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Summary

Overview

Work History

Assistant Property Manager

Marine Claims Adjuster II

Director of Childcare

Cashier

Administrative Coordinator-Summer Job

Secretary Manager

Education

Associates Degree - Associate of Applied Science Healthcare Management

No Degree - Certified Medical Assistant

High School Diploma -

Skills

Accomplishments

Certification

Languages

Timeline

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