Regina Williams
Alexandria,VA
Summary
Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Associate of Operations
Chase Bank
05.2023 - Current
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Developed comprehensive training materials to onboard new team members quickly and efficiently.
- Increased employee retention by fostering a positive work environment and recognizing outstanding performance.
- Implemented innovative solutions to overcome project challenges, maintaining timelines without compromising quality.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Managed a Team of 6 people.
Assistant Property Manager
Bemore-Staffing
11.2020 - 12.2023
- Implemented and enforced policies and procedures to maintain properties to highest standards
- Generated professional networks by engaging in professional, industry and government organizations
- Completed annual rent calculations using housing database software
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
- Kept properties in compliance with local, state and federal regulations
- Collected and maintained careful records of rental payments and payment dates
- Resolved conflicts between tenants regarding noise, encroachments, and parking
- Completed final move-out walk-throughs with tenants to identify required repairs
- Attended staff meetings and took extensive notes to share with property manager
- Coordinated appointments to show marketed properties
- Kept accurate records of all resident and tenant correspondence
- Perform audits on 300+ units
Marine Claims Adjuster II
Geico
12.2021 - 01.2023
- Examined claims forms and other records to determine insurance coverage.
- Verified accuracy of records to maintain accuracy of records database.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Documented all investigation activity and presented reports to management.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Worked with private investigators and attorneys on preparation of evidence, witness statements and other documentation in preparation for trial.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Established productive working relationships with public officials and law enforcement officers.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Resolved complex, severe exposure claims using high service oriented file handling.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Verified insurance claims and determined fair amount for settlement.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Directed salvage negotiations within allowable limit of $150,000 and supported successful litigations for advanced issues.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Trained other claims staff members on proper handling and evaluation of injury claims.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Maintained suspicious claims database and prepared reports for supervisors.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
Director of Childcare
Little Charms Family Childcare
07.2016 - 12.2019
- Resolved conflicts and administered corrective action to foster positive experience for children and staff
- Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning
- Maintained high-quality child care standards based on developmentally appropriate practices
- Operated under licensing guidelines to protect health, safety and well-being of children
- Observed and assessed classroom activities to verify conformity with quality standards
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff
- Supervised childcare workers and oversaw facility to meet state requirements for education and training
- Adhered to budgetary guidelines to set financial goals and maintain school profitability
- Maintained 14:1 ratio for pre-K students going to kindergarten
Education
Associates Degree - Associate of Applied Science Healthcare Management
Ultimate Medical Academy - Clearwater
Clearwater, FL06.2017
No Degree - Certified Medical Assistant
Sanz College
Washington, D.C.10.2010
High School Diploma -
Booker T. Washington Public Charter School
Washington, D.C.06.2009
Skills
- Medical claims coding
- Insurance claims cases
- Filing claims
- Insurance claims and denial processes
- Claims evaluation methods
- Marine vessel operation
- Claims Management
- Claims assessments
- Inputting claims
- Fraud claims handling
- High exposure claims experience
- Insurance claims
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Fair Housing
- Property & Casualty Claims Adjuster License
Timeline
Lead Associate of Operations
Chase Bank
05.2023 - Current
Marine Claims Adjuster II
Geico
12.2021 - 01.2023
Assistant Property Manager
Bemore-Staffing
11.2020 - 12.2023
Director of Childcare
Little Charms Family Childcare
07.2016 - 12.2019
Associates Degree - Associate of Applied Science Healthcare Management
Ultimate Medical Academy - Clearwater
No Degree - Certified Medical Assistant
Sanz College
High School Diploma -
Booker T. Washington Public Charter School
Similar Profiles
Felicia ThomasFelicia Thomas
Branch Operations Lead at Chase BankBranch Operations Lead at Chase Bank
DeVaughn ScottDeVaughn Scott
Associate Banker at Chase BankAssociate Banker at Chase Bank
Monika McMorrisMonika McMorris
Associate Banker-ME at Chase BankAssociate Banker-ME at Chase Bank
Richard GuaspRichard Guasp
Business Analyst at Chase BankBusiness Analyst at Chase Bank
Shihan AhmedShihan Ahmed
Lead Pharmacy Technician at CVSLead Pharmacy Technician at CVS