Regina WilliamsBacon
Miami,FL
Summary
Experienced healthcare professional with 20+ years of experience in patient financial services, medical billing, and administrative support. Skilled in insurance verification, billing, and HIPAA compliance, with a strong focus on accuracy and customer service. Holds a Bachelor’s degree in Health Services Administration and is committed to supporting efficient healthcare operations and positive patient experiences.
Overview
1
1
Certificate
Work History
Health Services Administrator Internship (F.I.U)
Baptist West Kendall
Miami, FL
04 2023 - 07 2023
- Assisted with healthcare administrative operations, including compliance and program evaluation
- Analyzed existing programs to assess effectiveness and recommend improvements
- Supported budgeting, financial reporting, and operational planning processes
- Collaborated with healthcare professionals on business and operational decisions
- Helped develop and implement organizational policies and procedures
Administrative Assistant I
State of Florida
Miami, USA
06 2018 - 07 2019
- Supported executive-level leadership with daily office management and data reporting
- Handled Ryan White health insurance applications and resolved client insurance issues
- Assisted with community event coordination and office operations
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Patient Financial Representative I- II
Baptist Hospital of South Florida
Miami, USA
04 2006 - 10 2018
- Counseled patients on insurance benefits, co-payments, and billing responsibilities
- Resolved account discrepancies, processed payments, and managed collections
- Ensured compliance with HIPAA and hospital billing standards
- Coordinated with insurance companies and internal departments to resolve claim denials and appeals
Education
Bachelor of Arts - Health Services Administration
Florida International University
Miami, FL12-2023
Certification in Medical Billing & Coding -
Miami-Dade Community College
Miami, FL07.2023
Associate of Science - Accounting Technology
Broward College
Fort Lauderdale, FL04-2021
Skills
Healthcare Administration & Office Operations
Patient Registration
Scheduling & Coordination
Medical Billing
Insurance Verification & Collections
HIPAA Compliance & Confidential Data Management
Data Entry
Recordkeeping & Documentation Accuracy
Customer Service & Patient Relations
Problem-Solving & Critical Thinking
Team Collaboration & Communication
EMR Systems
Certification
- Certified Billing and Coding Specialist, 02/2027
- Certified Nursing Assistant (CNA), 09/2026
- CPR Certification, 08/2026
Timeline
Health Services Administrator Internship (F.I.U)
Baptist West Kendall
04 2023 - 07 2023
Administrative Assistant I
State of Florida
06 2018 - 07 2019
Patient Financial Representative I- II
Baptist Hospital of South Florida
04 2006 - 10 2018
Certification in Medical Billing & Coding -
Miami-Dade Community College
Bachelor of Arts - Health Services Administration
Florida International University
Associate of Science - Accounting Technology
Broward College
CAREER DEVELOPMENT & PERSONAL LEAVE
October 2019 – 2026
• Managed personal health recovery while maintaining focus on long-term career goals
• Provided full-time care and support for family responsibilities
• Completed Bachelor of Arts in Health Services Administration
• Continued developing knowledge in healthcare administration, policy, and operations