Regina Williamson
Skiatook,OK
Summary
Dynamic manager with a proven track record at Osage Casinos, enhancing employee skills through innovative training programs and strategic initiatives. Skilled in performance management and team leadership, I foster collaboration and operational efficiency, driving organizational success while prioritizing exceptional customer service and staff development.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
Osage Casinos
01.2007 - 09.2025
- Developed and implemented training programs to enhance employee skills and service quality.
- Coordinated team activities to promote collaboration and improve operational efficiency.
- Executed strategic initiatives that aligned with organizational goals and enhanced performance.
- Facilitated regular performance reviews to assess employee contributions and identify growth opportunities.
Education
High School Diploma - Basics
Inola HS
Inola, OKSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Policy implementation
- Conflict resolution
- Schedule preparation
- Workforce management
- Performance evaluations
- Business administration
- Budget control
- Business planning
- Expectation setting
- Clear communication
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Inventory management
- Recruiting and interviewing
- Regulatory compliance
- Disciplinary techniques
- Teamwork and collaboration
- Computer skills
- Effective communication
- Problem resolution
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team development
- Work Planning and Prioritization
- Hiring and training
- Managing operations and efficiency
- Customer relationship management
- Staff training
- Employee coaching and mentoring
- Scheduling and coordinating
- Professional and courteous
- MS office
- Good judgment
- Active listening
- Interpersonal relations
- Schedule management
- Employee development
- Problem-solving aptitude
Certification
Food Handlers
Liquor License
Timeline
Manager
Osage Casinos
01.2007 - 09.2025
High School Diploma - Basics
Inola HS