Regina Wilson - Jones
Bowling Green,VA
Summary
Dynamic Patient Care Coordinator and Certified Medical Assistant with extensive experience in healthcare operations and patient-focused care. Successfully managed over 60 patient interactions daily while ensuring compliance with HIPAA protocols. Proficient in EMR/EHR systems, including Epic, Allscripts, and NextGen, with a proven track record of enhancing clinic workflow efficiency. Committed to delivering exceptional service and supporting organizational goals through effective communication and teamwork.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator/Certified Medical Assistant
Chancellor/ Mary Washington Hospital
Fredericksburg, VA
06.2006 - Current
- Triage 60 or more patients’ calls over the telephone or in person and relay them to the physician
- Call patients with laboratory results and refer them out of the practice if instructed
- Executed prescribed ABI and EKG tests following doctor recommendations.
- Submit referrals request for patients to other facilities for treatment
- Aided in patient care through injection administration.
- Greets and escorts patients to exam room in a timely and courteous manner.
- Reviews the patient chart to ensure all reports and results required by the provider are available prior to the exam/treatment. Obtains reports and results as required.
- Obtains and documents patient chief complaint.
- Obtains and documents patient vitals (i.e., height, weight, BP).
- Organized examination areas according to the specific needs of patient appointments.
- Reviews patient-supplied history forms for completeness. Queries to obtain missing information within parameters established by supervising provider.
- Assists providers with examinations, diagnostic procedures, and treatments.
- Prepares and routes specimens to laboratories using in-house services when appropriate; verifies patient insurance prior to submission.
- Documents all activities/interventions, patient/family responses, medication prescribed, etc., in the medical record.
- Engages in patient communication to relay provider advice.
- Adheres to infection control/safety guidelines, and confidentiality policies.
- Communicated prescriptions to pharmacies following provider's written orders.
- Provides results and other information to patients as specifically directed by provider.
- Manages appointment schedules, including necessary procedures.
Corrections Officer
New York City of Correction
New York, NY
01.1989 - 02.2004
- Managed supervision of 100 high-risk inmates.
- Detected emotional symptoms including despondency, depression, and anger to forestall riots and suicides.
- Maintained correct physical head count for inmates.
- Applied non-violent response tools and physical restraint during problematic situations.
- Verified warrants, conducted searches and fingerprinted inmates.
- Supervised inmates during day-to-day activities.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
- Maintained accurate logs detailing inmate movements both inside and outside the facility.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Transported inmates to court, doctor appointments and work sites.
- Assisted in the processing of new inmates, including taking photographs, collecting personal information, and explaining facility rules.
- Facilitated communication between inmates and facility staff, including relaying requests and grievances.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
- Complied with Standard Emergency Health Response Plan, including having written plan in place.
Education
Associate of Applied Science - Human Services
Bryant And Stratton College
Virginia, NE12-2024
Register Medical Assistant - Health And Wellness
Virginia Career Institute
Virginia05-2006
Skills
- HIPAA protocol adherence
- Healthcare documentation
- Healthcare operations
- Billing statement processing
- Organizational standards
- Medical record requests
- Medical office administration
- Lab equipment operation
- EMR / EHR / Epic / NextGen
- Patient-focused care
- Check-in coordination
- Clinical documentation
- Certified in basic life support (BLS)
- Stress test administration
- Pulmonary function tests (PFT)
- Insurance authorizations
- Insurance verification
- Communicating with patient families
- First aid
- Medical terminologies
- Patient scheduling
- Electronic medical records
- Compassionate
- Medical terminology proficiency
- Medical supply inventory
- Scheduling
- Call center experience
- Typing proficiency
- Computer proficiency
- Time management
- Empathy and patience
- Problem-solving
- Conflict mediation
- Medical terminology
- Reading comprehension
- Positive and professional
- Data entry
- Assertiveness
- Adaptability and flexibility
- Negotiation strategies
- Documentation
- Calm demeanor
- Call triaging
- Customer service
Certification
Register Medical Assistant - American Medical technologist (AMT ID: 2071178)
BLS FIRST AIDE/CPR AND AED trained (American Heart Association) 3/2024-3/2026
Accomplishments
- Graduated with a 4.0 GPA SUMMA CUM LAUDE
- Recognition by peers for compassion, integrity, accountability, respect and team player.
Affiliations
- SUMMA CUM LAUDE 2023
References
References available upon request.
Timeline
Patient Care Coordinator/Certified Medical Assistant
Chancellor/ Mary Washington Hospital
06.2006 - Current
Corrections Officer
New York City of Correction
01.1989 - 02.2004
Associate of Applied Science - Human Services
Bryant And Stratton College
Register Medical Assistant - Health And Wellness
Virginia Career Institute
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