REGINA A. Myles
Monroe,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Accomplished and dependable Administrative and Customer Service Professional with over a decade of experience. Certified Pharmacy Technician with 5 years preparing and filling prescriptions, and dispensing medications. Strong communication and interpersonal skills.
Overview
13
13
years of professional experience
Work History
Assistant Administrator
Family Care Services INC.
West Monroe, LA
06.2017 - 04.2021
- 52Gathered, organized and input information into digital database.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Educated staff on organizational mission and goals to help employees achieve success.
- Interacted with clients by phone, email or in-person to provide information.
- Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
- Answered multi-line phone system, routing calls, delivering messages to staff
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
- Trained new employees on administrative procedures, company policies and performance standards.
- Meet with clients to ensure satisfaction of services .
- Performed routine clerical tasks by scanning, filing and copying documents.
- Calculated hours and submitted payroll to achieve timely distribution of funds for 25-person team
DIRECT SERVICE WORKER
FAITH AND HOPE INDEPENDENT LIVING
MONROE, LA
01.2016 - 01.2017
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
- Maintained clean, safe and well-organized patient environment.
- Provided compassionate and patient-focused care to cultivate well-being.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
Pharmacy Technician
Healthscripts Of America
West Monroe, LA
04.2014 - 01.2016
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Stocked, labeled and inventoried medication to keep accurate records.
Pharmacy Technician
Mason's Pharmacy
West Monroe, LA
01.2013 - 04.2014
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
- Stocked, labeled and inventoried medication to keep accurate records.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Hostess
El Chico's
West Monroe, LA
01.2013 - 03.2014
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Collaborated with kitchen to inform customers of wait times and answer questions about food.
Sales Associate Team Leader
Wal-Mart Supercenter
Monroe, LA
01.2011 - 11.2012
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Processed product returns and assisted customers with other selections.
- Engaged with customers to effectively build rapport and lasting relationships.
Customer Service Representative
ACCENT Marketing Services LLC
Monroe, LA
01.2008 - 06.2010
- Answered constant flow of customer calls with minimal wait times.
- Provided information regarding charge accounts and loyalty programs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
Education
Pharmacy Technician - Pharmacy Tech
Unitech Training Academy - Lafayette
West Monroe, LA10.2013
Physical Therapy Technician Certification Unitech -
Unitech Training Academy - Lafayette
Lafayette, LA07.2008
GED -
OPAC
Monroe, La05.2005
Skills
- Wait List Management
- Multitasking and Prioritization
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Verbal and Written Communication
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Creative Problem Solving
- Responding to Difficult Customers
- Document control
- Accounting understanding
- Payroll Processing
- File management
- Clerical Support
- MS Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Administrator
Family Care Services INC.
06.2017 - 04.2021
DIRECT SERVICE WORKER
FAITH AND HOPE INDEPENDENT LIVING
01.2016 - 01.2017
Pharmacy Technician
Healthscripts Of America
04.2014 - 01.2016
Pharmacy Technician
Mason's Pharmacy
01.2013 - 04.2014
Hostess
El Chico's
01.2013 - 03.2014
Sales Associate Team Leader
Wal-Mart Supercenter
01.2011 - 11.2012
Customer Service Representative
ACCENT Marketing Services LLC
01.2008 - 06.2010
Pharmacy Technician - Pharmacy Tech
Unitech Training Academy - Lafayette
Physical Therapy Technician Certification Unitech -
Unitech Training Academy - Lafayette
GED -
OPAC
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