REGINA DONALDSON
San Antonio,Tx
Summary
Seeking a position with your company which will require me to utilize my skills, abilities and Experience. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
23
23
years of professional experience
Work History
Customer Service
State of New Jersey Dept. of Labor
01.2000 - 01.2023
- Quickly and effectively solve customer challenges
- Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service
- Resolve claimants issue with expediency
- Demonstrate proficiencies in telephone within high-volume environment
- Calm upset/ angry claimants
- Research and rapidly solve problems.
Office Assistant
Revgro
Eatontown, NJ
06.2018 - 07.2019
- Answered phone calls and welcomed visitors to office.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
- Dispersed incoming mail to correct recipients throughout office.
- Assisted with special projects as needed by researching information on the internet or through other sources.
- Answered telephones, directed calls, and took messages.
- Copied, sorted and filed records of office activities and business transactions.
Education
Office assistant program -
BROOKDALE COMMUNITY COLLEGE
01.1996
Skills
- Possess solid computer skills
- Excellent Communication
- Training & Development
- Conflict Resolution
- Troubleshooting
- Planning
- Clerical Support
- Customer Relations
- Remote Office Availability
- Multitasking
References
References available upon request.
Timeline
Office Assistant
Revgro
06.2018 - 07.2019
Customer Service
State of New Jersey Dept. of Labor
01.2000 - 01.2023
Office assistant program -
BROOKDALE COMMUNITY COLLEGE
Similar Profiles
Deb ZachDeb Zach
Industrial Relations Agent, Lead Worker at State Of WA Dept. Of Labor & IndustriesIndustrial Relations Agent, Lead Worker at State Of WA Dept. Of Labor & Industries
Alan MartinezAlan Martinez
Computer Programmer 2 at State of New Jersey Department of LaborComputer Programmer 2 at State of New Jersey Department of Labor
Nicole TinsleyNicole Tinsley
Office Assistant 2 at New York State Dept. Of LaborOffice Assistant 2 at New York State Dept. Of Labor