Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Affiliations
Work Preference
Software
Interests
Certification
Timeline
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Regina Dee Jones

Customer Relation and Retention
Phoenix,AZ

Summary

Dedicated Ombudsman with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems, screening, confidentially for all military personel

Overview

5
5
years of professional experience
1
1
Language

Work History

Ombudsman COT United States Navy

UNITED STATES NAVY, Navy Operational Service Center
09.2019 - 10.2023
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.

Service To Armed Forces Associate

American Red Cross
12.2018 - 05.2023
  • Greeted clients in the Veterans Adminatrations Bussiness Offices to assist all military medical and retirement needs. Offered assistance for increased customer satisfaction In all areas of retired and currently serving military personnel.
  • Skilled at working independently and collaboratively in a team environment.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Managed customer relations through communication and helpful interactions.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.

Education

Mindfulness Diploma -

Mary Kay Jenny
Amsterdam, Schiphol
11.2017

Certificate in Mental Health Coaching -

George Washington College
Chicago, IL
12.1990

Certificate In Mental Health Studies - Mental Health Counseling

Loyola University of Chicago
Chicago, IL
05.1987

High School Diploma -

Chicago Vocational High School
Chicago, IL
05.1985

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Microsoft and Excel Experience
  • Orchestrated Drill Weekends For Reservist For PRT and Recovery
  • Oversaw The Proficient Communication Between The Commander, Staff & Reservist

Accomplishments

  • Achieve Assistant Ombudsman Of The Year Award through effectively helping with Naval Excellence.
  • Documented and resolved Naval Situations which led to Bravo Zulu.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • United States Navy DoD
  • American Veterans Association

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Career advancement

Software

Microsoft

Excel

Interests

Taking computer classes to stay relevant in today's changing tech world

Reading art and central books

Certification

Resilience Mindfulness Certificate

Timeline

Ombudsman COT United States Navy

UNITED STATES NAVY, Navy Operational Service Center
09.2019 - 10.2023

Service To Armed Forces Associate

American Red Cross
12.2018 - 05.2023

Mindfulness Diploma -

Mary Kay Jenny

Certificate in Mental Health Coaching -

George Washington College

Certificate In Mental Health Studies - Mental Health Counseling

Loyola University of Chicago

High School Diploma -

Chicago Vocational High School
Regina Dee JonesCustomer Relation and Retention