Microsoft
Regina Dee Jones
Customer Relation and Retention
Phoenix,AZ
Summary
Dedicated Ombudsman with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems, screening, confidentially for all military personel
Overview
5
5
years of professional experience
1
1
Language
Work History
Ombudsman COT United States Navy
UNITED STATES NAVY, Navy Operational Service Center
2019.09 - 2023.10
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Service To Armed Forces Associate
American Red Cross
2018.12 - 2023.05
- Greeted clients in the Veterans Adminatrations Bussiness Offices to assist all military medical and retirement needs. Offered assistance for increased customer satisfaction In all areas of retired and currently serving military personnel.
- Skilled at working independently and collaboratively in a team environment.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Managed customer relations through communication and helpful interactions.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Education
Mindfulness Diploma -
Mary Kay Jenny
Amsterdam, Schiphol11.2017
Certificate in Mental Health Coaching -
George Washington College
Chicago, IL12.1990
Certificate In Mental Health Studies - Mental Health Counseling
Loyola University of Chicago
Chicago, IL05.1987
High School Diploma -
Chicago Vocational High School
Chicago, IL05.1985
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Microsoft and Excel Experience
- Orchestrated Drill Weekends For Reservist For PRT and Recovery.
- Oversaw The Proficient Communication Between The Commander, Staff & Reservist
Accomplishments
- Achieve Assistant Ombudsman Of The Year Award through effectively helping with Naval Excellence.
- Documented and resolved Naval Situations which led to Bravo Zulu.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- United States Navy DoD
- American Veterans Association
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementSoftware
Excel
Interests
Taking computer classes to stay relevant in today's changing tech world.
Reading art and central books.
Certification
Resilience Mindfulness Certificate
Timeline
Ombudsman COT United States Navy
UNITED STATES NAVY, Navy Operational Service Center
2019.09 - 2023.10
Service To Armed Forces Associate
American Red Cross
2018.12 - 2023.05
Mindfulness Diploma -
Mary Kay Jenny
Certificate in Mental Health Coaching -
George Washington College
Certificate In Mental Health Studies - Mental Health Counseling
Loyola University of Chicago
High School Diploma -
Chicago Vocational High School
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