Regina (Gina) Yvette Roberts

• Assessed client needs through comprehensive interviews and evaluations.
• Developed personalized service plans to address individual client challenges.
• Coordinated with community resources to facilitate access to services.
• Monitored client progress and adjusted interventions as necessary.
• Provided crisis intervention support during urgent situations.
• Educated clients on available programs and resources for self-sufficiency.
• Advocated for clients' rights within social service systems and organizations.
• Provided crisis intervention services to clients in distress, connecting them with appropriate resources for immediate assistance.
• Developed strong rapport with clients by demonstrating empathy, active listening, and cultural sensitivity during interactions.
• Conducted home visits to assess living conditions and ensure safe environments for children and families involved in cases.
• Ensured compliance with state regulations through accurate record-keeping and timely documentation.
• Mentored new caseworkers, sharing best practices and offering guidance on complex case management scenarios.
• Collaborated with interdisciplinary teams to provide comprehensive support for clients'' needs.
• Managed caseloads efficiently, prioritizing cases based on urgency and need.
• Monitored case progress for timely completion and compliance with applicable regulations.
• Maintained high level of client confidentiality, following strict guidelines, and recommendations.
• Provided crisis intervention and case management services to child, family and legal guardians.
• Attended all court appearances to apprise the court of barriers and progress made with the goal of successful closure of each case.
• Provide supervision for other employees within work unit which could include scheduling, assigning, reviewing work, actions and termination decisions as necessary and assigned. Act as the interim supervisor when unit supervisor is out of the office, approving various reports and other documents.
• Perform complex case management and high risk or specialized cases including assessing safety risks, assessing need for appropriate placement, and provide crisis intervention and counseling.

• Assessed client needs and developed individualized service plans to address specific challenges.
• Coordinated communication between clients, families, and service providers to ensure seamless support delivery.
• Monitored client outcomes and adjusted care strategies to enhance overall effectiveness of services provided.
• Conducted regular follow-ups with clients to evaluate satisfaction and identify areas for improvement.
• Facilitated access to resources and community services, empowering clients toward self-sufficiency.
• Led case review meetings, fostering collaboration among multidisciplinary teams to optimize client care plans.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.

• Animal Control and Codes Enforcement Case Worker/40-45 Hrs Weekly ($33,000 Annually), back to Colorado).
• Report directly to the field supervisor performing a variety of administrative tasks related to animal control cases within the division involving investigation of animal cruelty/neglect situations, animal complaints, animal bites, and charges to include livestock cases that are not accepted by the Livestock Inspector, vicious and/or dangerous dogs, and hoarding cases.
• Serve subpoenas and testify in court as to service of subpoenas as assigned.
• Write warrants for situations in which owners refuse to relinquish custody of said dog for quarantine or to hold as live evidence.
• Coordinate scheduling of interviews for case agents.
• Establish and maintain case files for all animal control and all codes enforcement violation cases.
• Maintain all animal control and codes enforcement statistics on a monthly basis, which were for reporting purposes to Dona Ana County commissioners.
• Perform as lead in training of staff on court processes and case preparation.
• Maintain records to ensure thorough and timely completion of cases and disposition of animals.

• Retired after 27 1/2 years of service
• Work directly with a challenging offender population which requires exceptional interpersonal skills and the ability to establish an effective rapport between offender and Case Manager.
• Meet with individual offenders to identify and collect meaningful information regarding criminogenic needs by conducting formal assessments.
• Develop in collaboration with the offender an individualized case plan that targets criminogenic needs and case planning.
• Act as offender advocate determining most efficient and effective method to achieve case plan goals.
• Utilize motivational interviewing techniques, cognitive behavior interventions, and other tools designed to enhance motivation for change.
• Role model pro-social behavior while monitoring physical, mental, and emotional well-being of assigned offenders.
• Maintain a multidisciplinary network of effective communication between internal and external stakeholders providing opportunities for offenders to receive feedback, crisis intervention, and grievance resolution.
• All offender communication maintained through the use of the Offender Chron system (legal tracking system for any legal recourse an offender pursues such as grievances, lawsuits etc.).
• Responsible for Parole Board preparation to include parole plans and coordinated in assisting offenders in finding a suitable release address.
• Coordinated legal telephonic hearings (criminal cases, parenting relinquishment etc.) and out-of-state parole board hearings for offenders.

• Caseload of female offenders requiring exceptional interpersonal skills, the ability to empathize and tp relate to female-specific situations. and establish an effective rapport with them
• Remainder of duties are the same as noted above.

• Centennial Correctional Facility/Colorado State Penitentiary (Interim position)
• ACA Coordinator for CCF/CSP at the direction and decision of the CCF/CSP Warden/50-60 Hrs weekly, Administer, direct, and manage the accreditation process.
• Completion of institutional ACA inspections with the Life Safety Coordinator on a monthly basis which had not been past practice.
• Work closely with the Management Team developing goals and objectives necessary to improve the overall accreditation process.
• Evaluation and review policies and procedures as they related to and met the intent of the Adult Correctional Institutions ACA standards.
• Coordinated the master sign up roster for Co-Chair, ACA, security, and trainee slots throughout facility.
• Responsible for ordering the destruction and/or retiring of accreditation files.
• On-site supervision of one Administrative Assistant with input into bi-annual evaluations.
• Colorado State Penitentiary II/Centennial Correctional Facility/Colorado State Penitentiary, I/40-45 Hrs Weekly.

• Conduct reviews of Chronically Mentally Ill offenders and maximum security offenders.
• Submitted referrals to the CCF Residential Treatment Program (RTP).
• Remainder of duties are the same as noted above for Case Manager.

• Interim position
• Review, compile, and complete related documents as directed by DOC Legal Affairs and/or the Office of the Attorney General by acting as a liaison with attorneys and other related parties.
• Supervision of six DOC employees inclusive of developing position descriptions, annual plans, and performance evaluations.
• Maintain and oversee, with signature authority, the Warden’s budget.
• Complete the Management and Strategic Plan, quarterly, monthly, and Superintendent’s/Custody Control quarterly reports.
• Montez/ADA lawsuit Settlement Coordinator– track all Montez/ADA Accommodation Resolutions regarding disabled and impaired Offenders. Maintain and provide updates for the staff time clock system.
• Reviewed disciplinary hearings with signature authority for the Code of Penal Discipline process

• Administer, direct, and manage the accreditation and process for multiple institutions
• Development and implementation of facility policies.
• Design and develop processes and systems for auditing, tracking, evaluating, and revising policies and procedures by ensuring adherence to ACA standards.
• Created the “Incentive-Based Program for Offenders” and provide open lines of communication with all staff and offenders.
• Served as institutional duty officer.
• Participate on interview panels for hiring of prospective staff.
• Responsible for the supervision of up to two clerical staff, inclusive of developing position descriptions, annual plans, and evaluations.
• Worked closely with the Management Team to develop goals and objectives on an annual basis to improve the overall accreditation process.
• Created Power Point for ACA File Monitor Training to be implemented annually for all staff identified as ACA File Monitors.
• Arranged travel for conferences to include air travel and hotel reservations.

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• Familiar with overall Life Safety process necessary to maintain compliance with code regulations and ACA standards, to include but not limited to, researching building and fire codes utilizing code books, and interpreting MSDS’s.
• Maintain policies and policy database.’ Assist the ACA Coordinator and Life Safety Coordinator in conducting periodic physical inspections of correctional facilities prior to audits.
• Occasionally provide training to Basic Training classes at Training Academy for new hires.
• Arranged travel for conferences to include air travel and hotel reservations.
• Responsible for ordering the destruction and/or retiring of various offender-related documents and files.
• Answered telephones, took phone messages.
• Routinely took minutes for a variety of meetings.

• Responsible for Offender payroll (daily attendance, evaluations, etc.).
• Routinely provided training to new hires.
• Provide all Master Program Scheduling and DCIS training to the Administrative Assistants assigned to the various pods.
• Maintain pod operating budget and ordering of supplies within budgetary constraints.
• Answer Offender Request for Interviews in regard in Offender payroll and Offender porter and barber positions.
• Responsible for ordering the destruction and/or retiring of various offender-related documents and files.
• Answered telephones, took phone messages.
• Routinely took minutes for a variety of meetings.

• Regained employment w/CDOC as it was a better fit for my lifestyle.).
• Responsible for conducting security and administrative audits of the Special Investigative Services Department, Correctional Services, and Computer Services.
• Inspected and assessed issues involving sanitation, ensuring policies and procedures were in place, and made recommendations for further operational improvement.
• Submitted written audit reports to the Regional Office, noting compliance and non-compliance and suggestions for improvement and overall review.
• Assigned to various security posts due to institutional need, inclusive of perimeter patrol, control center, towers, armed posts (external patrol and medical trips) and units.
• Secured crime scenes and secured and of physical evidence from crime scenes.
• Prepared assembling exhibits, affidavits, and other legal documents for criminal charges/prosecution.
• Worked closely with the FBI, ATF, DEA, OIG, and various other law enforcement agencies and agents on active criminal cases
• Performed a great deal of link analysis in gathering evidence to aid in the prosecution of offenders involved in illicit activities.
• Tracked and monitored all prison and street gangs.
• This position required a high level of confidentiality.
• Screened live and pre-recorded offender phone calls, monitoring for illicit activities.

• lead worker to include scheduling of work tasks, second-level approval on all staff leave requests, counseling, establishing, and enforcing performance objectives.
• Maintained schedules and staff calendars for disciplinary hearings.
• Typed and processed all Notice of Charges and Summaries of disciplinary hearings.
• Entered all hearings into computer system.
• Prepared legal documents for disciplinary cases that were taken to the local courts for review.
• Processed and tracked all offender grievances.
• Time frames were critical in this overall position.
• Processed offender payroll.
• Compiled information for monthly and quarterly reports.
• Answered telephones, took phone messages.
• Routinely took minutes for a variety of meetings.

• Office Lead worker to include scheduling of work tasks, second-level approval on all staff leave requests, counseling, establishing, and enforcing performance objectives.
• Maintained schedules and staff calendars for disciplinary hearings. Typed and processed all Notice of Charges and Summaries of disciplinary hearings. Entered all hearings into computer system.
• Prepared legal documents for disciplinary cases
• Processed and tracked all offender grievances, adhering to policy guidelines regarding time frames.
• Processed offender payroll.
• Compiled information for monthly and quarterly reports.
• Screened calls and routed messages
• Routinely took minutes for a variety of meetings.
• Responsible and supervised the records retention process annually.

• Typed Offender Program Summaries via a transcriber/dictaphone to be placed in offender working files for use during the duration of their sentence.
• Copied legal documents to include mittimus, court orders, parole board notifications, grievances, and other legal and offender-related documents for the offender’s working file.

Duties are the same as previous position for ACA Coordinator.

v Supervision of one Administrative Assistant to include bi-annual and annual evaluations and annual plan development.

• Duties are the same as previous position for ACA Coordinator
• Managed the accreditation process of two institutions