Reginal Cooper
Summary
Dynamic administrative professional with extensive experience at the Internal Revenue Service, excelling in organizational skills and critical thinking. Proven track record in enhancing operational efficiency, achieving a 75% reduction in reporting time. Adept at managing complex schedules and fostering effective communication across teams, ensuring seamless project execution and superior customer service.
Overview
7
7
years of professional experience
Work History
Staff Assistant (HCO Director)
Internal Revenue Service
09.2024 - Current
- Exercised control over the Supervisor's calendar. Schedules appointments and executes guidance and priorities in managing Supervisor's time and keeps them apprised of emerging commitments.
- Prepares and ensures briefing decks are reviewed and provided to meeting participants within established guidelines.
- Attends meetings and takes notes, which are later summarized and distributed as necessary.
- Follows-up on commitments made at meetings and advised the Supervisor of progress.
- Maintains files and/or records containing confidential employee/labor relations materials; has advance notice of personnel actions and access to management recommendations on contract negotiations; and/or attends regularly scheduled management meetings on labor relations problems, grievance responses and answers to unfair labor practices.
- Exercised authority of the Supervisor in unexpected or emergency situations to reschedule or defer appointments/engagements to other designated officials.
- Makes travel arrangements, reviews travel authorizations/vouchers and prepares monthly budget/travel/leave reports.
- Monitored personnel and performance actions though HR Connect and ePerformance, manages property, and procures program office supplies and equipment.
- Serves as proxy for BEARS, ePerformance, and HRConnect.
- Verifies leave requests on calendars, validates SETR and maintains supporting documentation.
- Assesses impact of new or modified program requirements.
- Reviews all important incoming and outgoing correspondence, coordinating routing and the control of such correspondence; associates pertinent file material or pending material, when appropriate; and prepares summary notes and suggestions concerning the subject matter involved before referral to the supervisor and screens calls from outside the Service.
- Knowledge of methods used to effectively deal with executives and manages at all levels to efficiently convey information, explain analyses and/or recommendations.
- Develops innovative solutions, documents findings and conclusions, and makes presentations.
- Exercises financial plan management responsibility for the operating division or business unit.
- Prepares, maintains, and executes the financial plan involving all categories of expenditures.
Lead Staff Assistant (Commissioner’s Office)
Internal Revenue Service
08.2023 - 09.2024
- Reviews and analyzes the effectiveness of operating procedures, workflow, inter-functional coordination, and organization of an operating division's or business unit's operations through personal observation, conferences, and status reports and data.
- Prepares resulting documents from these reviews, reporting on progress toward achievement of program initiatives and subsequent recommendations.
- Plans, organizes, and/or leads all phases of multifunctional efforts to evaluate plans and proposals of projects involving broad areas of work processes, operational practices, and integration between various functional areas.
- Projects and studies involve providing technical expertise; directing the analysis and evaluation of plans and proposals of projects; assessing accomplishment of program and management goals and objectives; and prescribing or formulating new/revised policy.
- Establishes and/or adapts administrative procedures and practices to be used in situations requiring deviation from standard administrative procedures.
- Serves as a liaison between manager, subordinate managers/employees, and other IRS managers/executives at all levels.
- Contacts the responsible official to ensure final settlement of issues and advises the supervisor of status.
- Prepares long-range forecasts of developments relevant to areas of expertise.
- Identifies and analyzes critical problems and issues, the timing and sequence of key program events and milestones, resource utilization, and constraints, and coordination of management controls.
- Develops innovative solutions, documents findings and conclusions, and makes presentations.
- Exercises financial plan management responsibility for the operating division or business unit.
- Prepares, maintains, and executes the financial plan involving all categories of expenditures.
- Reviews, analyzes, makes recommendations, and/or develops contingency plans based on financial analyses and reports.
- Identifies trends and anticipates any adverse impact on budget and/or work plans.
- Personally, reviews all important incoming and outgoing correspondence; coordinating routing, and the control of such correspondence, associates pertinent file material or pending material, when appropriate; and prepares summary notes and suggestions concerning the subject matter involved before referral to the supervisor or his/her staff.
- When necessary, determines which function should have responsibility for disposition and which function(s) should be informed.
Staff Assistant (EDI)
Internal Revenue Service
01.2022 - 08.2023
- Analyzes sensitive problematic situations considering the need for quick action and potential ramifications of alternative solutions and makes specific recommendations to the supervisor orally or in writing.
- Performs special studies and research projects or assignments which require confidentially and application of expertise and mature judgment.
- Serves as a liaison between the Commissioner, Deputy Commissioner, Chief Officers, and other staff members.
- Completely controls the supervisor’s calendar/schedule, coordinating executive conferences, Congressional hearings, meetings, and speaking engagements with high-level officials whose time is in great demand.
- Coordinates all necessary arrangements for the speeches given by the supervisor, including travel and hotel reservations and development of itinerary.
- Maintains files and/or records containing confidential employee/labor relations materials.
- Participates in special studies, research projects, or assignments that relate to various aspects of the Service's administrative programs and operations.
- Establishes and/or adapts administrative procedures and practices to be used in situations requiring deviation from standard administrative procedures.
Secretary
VA Medical Center
10.2020 - 01.2022
- Formulating and recommending administrative support processes to maximize the efficiency of administrative functions.
- Tracking incoming assignments, tasks and issue briefs.
- Preparing agendas and attending meetings held by leadership, noting critical discussions and tasks, and following up on tasks and actions to keep leadership apprised of developments.
- Liaison between other offices for administrative functions.
- Calendar maintenance for office leadership; serving as primary point of contact for scheduling, appointments, meeting coordination, and conference scheduling.
- Gathering, preparing, and editing background materials to prepare leadership for meetings.
- Gathering, assembling, and analyzing facts, and presents oral and written reports.
- Receiving, analyzing, editing, and drafting correspondence; monitoring to ensure that actions are completed accurately and appropriately.
- Develops work procedures for more efficient operation of the department and provides guidance to staff on such procedures and processes.
- Provides support and assistant to the Chief of surgery, Surgical Service, Gen. Surgery, Vascular Surgery, Otolaryngology, Ophthalmology, Orthopedic Surgery, Urology, Plastic Surgery, Podiatry and Cardiothoracic Surgery.
Administrative Manager
Census Bureau
02.2020 - 10.2020
- Manage project timelines and aligned programs with the Census Bureau’s strategic plan, while supervising all day-to-day operations and overseeing a team of 50+ staffers.
- Managed and monitored the overall Operational effectiveness by leveraging lessons learned to drive process improvement and expand on time management decreasing workloads for support staff by 20%.
- Provide swear-ins and on-site training for an average of 10 new staff per week.
- Balance work activities between the administrative support staff, coordinating special projects, training, and development of staff; monitoring workload; establishing and maintaining backup coverage during employee absences; ensuring coverage for staff vacation and other leave to ensure continuity and backup administrative support.
- Responsible for accomplishing administrative functions, human resources liaison, training coordination, records management, payroll and time and attendance reporting.
- Work closely with division chief's or their designee to coordinate communication on key projects through assembling data reviews in monthly metric reports.
- Assemble reports and other documentation to forecast program needs and analyze future planning options.
- Strategically restructured the census metric tracking, leading to a reduction in reporting time of 75% and reducing redundancy by 35%.
- Assessed the quality and completeness or delinquency of team member activities through utilization reports.
Senior Administrative – Contractor for Brandan Enterprises, Inc.
National Institute of Health, NIH/ National Institute of Neurological Disorder and Stroke, NINDS
07.2018 - 10.2019
- Provides administrative services in the laboratories of the Division of Intramural Research, NINDS and I am responsible for conducting the administrative activities and functions necessary for the efficient and effective operation of the laboratories under the direction of NINDS staff.
- Provide administrative support for more than one laboratory simultaneously and will work collaboratively with the administrative staff within DIR.
- Responsibilities include assisting in the establishment of priorities and management of time within constraints.
- Serve as a point of contact and support for Lab Chiefs on a wide range of administrative tasks.
- Duties include resolution of issues or problems of a procedural or factual nature impacting administrative functions, arrangement of domestic, foreign, sponsored, and local travel for staff, as well as preparing meeting arrangements for NINDS staff, patients, and visitors.
- Review monthly reports to bring discrepancies to the attention of the Lab Chiefs and Administrative Officers.
- Support office communications (telephones, voice mail and email), type memos, correspondence, manuscripts, etc.
- Collect and distribute internal and external mail, and maintain office files, equipment, and supplies.
- Coordinated international and domestic travel using concur, completed travel vouchers.
Education
Medical Assistant/Billing and Coding -
Sanz School
Washington, D.C.Skills
- Administrative Support
- Billing and Coding
- Critical Thinking
- Customer Service
- Data Collections
- HIPPA Laws
- Interpersonal Skills
- Inventory Management
- Multi-tasker
- Office Manager
- Organizational Skills
- Planning and Scheduling
- Problem Solving
- Records Management
- Staffing & Employee Training
- Time Management
Timeline
Staff Assistant (HCO Director)
Internal Revenue Service
09.2024 - Current
Lead Staff Assistant (Commissioner’s Office)
Internal Revenue Service
08.2023 - 09.2024
Staff Assistant (EDI)
Internal Revenue Service
01.2022 - 08.2023
Secretary
VA Medical Center
10.2020 - 01.2022
Administrative Manager
Census Bureau
02.2020 - 10.2020
Senior Administrative – Contractor for Brandan Enterprises, Inc.
National Institute of Health, NIH/ National Institute of Neurological Disorder and Stroke, NINDS
07.2018 - 10.2019
Medical Assistant/Billing and Coding -
Sanz School