REGINAL MILLER
Miramar,FL
Summary
Dependable and highly-motivated team player with fifteen-plus years of diverse experience and a passion for higher education. Develops processes that reduce expenses and improve efficiency. Superb analytical, organizational and presentation skills. Communicates well at all levels.
Overview
20
20
years of professional experience
Work History
Director, Enrollment Experience
Ross University
01.2024 - 02.2025
- Assisted in recruiting, hiring and training of team members resulting in 15% YOY growth.
- Facilitated cross-functional collaboration for improved decision-making processes within organization.
- Established culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Director, Campus Admissions
West Coast University
04.2022 - 01.2024
- Provide direction and leadership to the admissions team
- Develop and implement student enrollment plan
- Provide daily coaching to a team of 11 admissions advisors and 2 admissions coordinators
- Implemented processes that resulted in 12% year-to-year growth
- Monitors campus financial performance, develops and implements strategies to meet or exceed start plan
- Facilitate quarterly new student recruitment events
- Assist in development and facilitation of new student orientation events
- Direct staffing and hiring of the admissions team
Director, Campus Operations
Chamberlain College of Nursing
01.2019 - 04.2022
- Regional campus operations management for Atlanta, Charlotte (NC) and Jacksonville (FL) campuses (2020-2022). Miramar (FL) campus 2019-2020.
- Providesdirection and leadership to the admissions, student services, and IT teams
- Develop and coordinate student enrollment activities
- Plan and provides a superior, caring environment through effective student-centered activities
- Ensure that the student service team’s activities meet all new and continuing student needs in areas of student finances, academic advisement, retention, counseling and registrar services, and clinical coordination
- Serve as the campus Incident Coordinator (IC)
- Supervise IT and work with local and national team members to maintain effective, timely and up to date service delivery
- Ensure that all campus activities and operations are carried out in compliance with all regulations
- Ensure the timely scheduling of classes based on student, faculty and curricula needs
- Monitor campus financial performance, develops and implements strategies to meet or exceed financial goals, and prepares budget reports for the President and national finance team
- Hire and on board operations staff
- In partnership with the national team and Campus President, monitors overall campus performance in operational areas and development and implements plans to address areas of deficiency
- Work closely with national marketing team to ensure that resources are utilized appropriately based on local market conditions
- Campus ADA liaison
- Responsible for the planning, assigning and directing work of subordinates; appraising their performance and addressing areas of concern
- Develop and coordinate the student enrollment activities
- Oversee student code of conduct/disciplinary process
Student Services Manager
Chamberlain College of Nursing
12.2015 - 01.2019
- Manage team of student services advisors to ensure finance, academic advising, and career services needs are addressed in a timely manner
- Hire, train, and mentor new staff members and federal work study employees
- Monitor key metrics for all student services employees
- Develop and implement campus life activities to increase student satisfaction
- Partner with local campus leadership and national leadership to implement institution-wide policy changes
- Restructured student organization structure and increased number of active organizations on campus
- Assumed responsibility for Managing IT staff and implementing procedures to improve IT customer service
- Developed and implemented weekly newsletter to increase communication with campus community
Director of Admissions
Chamberlain College of Nursing
10.2010 - 12.2015
- Served as Houston, TX campus Director of Admissions October 2010- September 2012. Miramar, FL Director of Admissions September 2012 - 2015.
- Develop and implement recruitment strategies to meet enrollment plan
- Assist in the successful start-up of the Houston location
- Successfully plan and implement new student open house events
- Assist in development and facilitation of new student orientation events
- Direct staffing and hiring of the admissions team
- Participate in various task forces and committees
- Effectively manage admission department budget
- Provide management support to new campuses
Admissions Manager
Ohio Dominican University
08.2008 - 09.2010
- Manage support staff of five employees and twenty indirect reports in the undergraduate admissions department
- Implemented processes to reduce inquiry backlog from four months to less than 30 days
- Responsible for developing recruitment relationship with Columbus State Community College
- Streamlined International student recruitment process
- Plan and implement fall campus visitation day events
Assistant Director of Adult Student Enrollment
Maryville University
04.2007 - 08.2008
- Served as Administrator of the Adult Extension Center with a capacity of 400+ students.
- Developed strong relationships with community partners to enhance educational opportunities for students.
- Planned and executed successful special events, such as college fairs, open houses, and parent-teacher conferences.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Director of Admissions
Vanderbilt University School of Nursing
06.2005 - 01.2007
- Reduced application processing times by identifying areas of inefficiency and implementing procedural improvements within the office workflow.
- Analyzed applicant data to identify trends in demographics, enabling more targeted outreach efforts to underrepresented populations.
- Organized successful open house events that showcased campus facilities and programs, attracting a larger pool of potential applicants.
- Explained admissions processes, educational programs, financial assistance, and student services to potential students.
- Assisted prospective students with admissions by processing paperwork, arranging and conducting campus tours and conducting follow-up activities.
- Coordinated and participated in campus recruitment events, orientation programs and open houses.
- Spearheaded diversity recruiting initiatives, to increase underrepresented students accepted and enrolled.
Certified Master Instructor
University of Phoenix
01.2005 - 12.2017
- Facilitated undergraduate courses in both online and traditional classroom environments
- Developed and updated classroom materials and curriculum
- Relieve student concern about not receiving feedback from instructors and virtually eliminated student complaints at the end of the course because of not being successful – developed spreadsheet that kept students informed about their academic progress
- Maintained accurate records of student attendance, assignments, and grades, ensuring timely communication with stakeholders regarding academic progress.
- Managed classroom effectively to maintain a positive learning environment for all students.
- Participated in professional development opportunities to stay current on best teaching practices and industry trends.
- Monitored student progress through regular assessments, providing constructive feedback for improvement.
- Examined and graded assignments and assessments to report grades to appropriate personnel.
- Engaged students with insightful and compelling classroom discussion of topics relevant to coursework to boost student learning and retention.
Education
Master of Business Administration - HR and Global Management
University of Phoenix
Nashville, TN06.2005
Bachelor of Arts - Mass Media Communications
Mount Union College
Alliance, OH05.1998
Skills
- Admissions
- Enrollment
- Recruiting
- Open Houses
- Student Orientations
- Marketing
- Community Relations
- Budget Management
- Payroll Management
- Employee Coaching
- Employee Development
- Mentoring
- Program Startups
- Healthcare Specialties
- Supervision
- Training and Instruction
- Private Education
- For Profit Education
- Banner
- Salesforce
Key Accomplishments
- Increased campus admissions performance by 12% year-to-year, West Coast University
- Successfully managed Admissions, Student Services, Clinical Coordination, Facilities, and IT Departments, Chamberlain
- Successfully partnered with various campuses and departments to start a new campus, Chamberlain
- Recruited the first ever cohort of Second Degree Bachelor of Science in Nursing students, Chamberlain
- Increased average recruitment plan from 89.58% of budgeted goal to 109.98% of budgeted goal, Chamberlain
- Increased university presence in the community and obtained additional student leads for new adult extension center, Maryville University
- Organized recruitment open house and worked closely to ensure student applications were as strong as possible to gain admission, Vanderbilt University School of Nursing
- Restructured PhD admission operation and streamlined process, Vanderbilt University School of Nursing
- Co-developed the first Men-in-Nursing focus group, Vanderbilt University School of Nursing
- Reduced application processing time and implemented effective procedures for Academic and Enrollment Departments, University of Phoenix
References
- Desiree Beringuer-Soto, Director of Admissions, West Coast University, (917) 279-5355, Desberenguer@gmail.com, 9250 NW 36th St, Doral, FL, 33178
- Dr. Jason Dunne, Vice President, Operations, Arizona College, (772) 284-1486, Jdunne@Arizonacollege.edu, 2510 West Dunlap Ave, Ste 300, Phoenix, AZ, 85021
- Dr. Obie Ford III, Campus Director of Equity and Diversity, Office of the Chancellor, Washington State University Vancouver, (360) 546-9508, Obie3.ford@wsu.edu, 14204 NE Salmon Creek Avenue, Vancouver, WA, 98686
- Dr. Jhoanna Madden, Associate Manager, Healthcare, Strategic Education, Inc, (954) 681-1474, Jhoannamadden@yahoo.com, Herndon, VA, 20171
Timeline
Director, Enrollment Experience
Ross University
01.2024 - 02.2025
Director, Campus Admissions
West Coast University
04.2022 - 01.2024
Director, Campus Operations
Chamberlain College of Nursing
01.2019 - 04.2022
Student Services Manager
Chamberlain College of Nursing
12.2015 - 01.2019
Director of Admissions
Chamberlain College of Nursing
10.2010 - 12.2015
Admissions Manager
Ohio Dominican University
08.2008 - 09.2010
Assistant Director of Adult Student Enrollment
Maryville University
04.2007 - 08.2008
Assistant Director of Admissions
Vanderbilt University School of Nursing
06.2005 - 01.2007
Certified Master Instructor
University of Phoenix
01.2005 - 12.2017
Bachelor of Arts - Mass Media Communications
Mount Union College
Master of Business Administration - HR and Global Management
University of Phoenix
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