REGINAL THOMAS
Fort Worth,United States
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Applebee's Grill + Bar
02.2017 - Current
- Mitigated business risks by working closely with staff members and assessing performance.
- Worked closely with VP
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and implemented training programs to enhance team performance and productivity.
- Analyzed market trends to identify growth opportunities and drive regional sales initiatives.
- Established key performance indicators to monitor business health and team effectiveness.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Supervised various locations, enforcing high-quality standards of operation.
- Developed and executed performance metrics to monitor operational effectiveness and drive improvement.
- Conducted regular audits of operations to identify areas for improvement and promote best practices.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
Military Police Officer
United States Army
02.2013 - 11.2017
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Conducted searches of individuals, vehicles and premises.
- Maintained 100% accountability of assigned equipment
- Searched vehicles, buildings and homes for evidence of stolen property.
- Monitored criminal activity in community to identify suspicious activity.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Handled citation and traffic violation paperwork.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Trained other officers in firearms and self-defense tactics.
- Supervised 24-hour police operation investigating civil disturbances on base.
- Executed search and seizure operations in strict accordance with applicable laws and regulations.
Team Leader
Whataburger
06.2011 - 06.2013
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Built strong relationships with customers through positive attitude and attentive response.
- Held weekly team meetings to inform team members on company news and updates.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
Gateway Charter Academy
Dallas, TXDiploma - Construction and Building Maintenance
Remington College
Fort Worth, TX11.2025
Skills
- Financial Forecasting
- Customer Service
- Profit and Loss
- Food Preparation and Safety
- People Development
- Leadership
- Business management
- Cost control
- Leadership training
- Capital spending
- Financial controls implementation
- Operations management
Certification
- EPA - Universal
- Certified ServSafe Manager
- TABC Certified
Timeline
Regional Director of Operations
Applebee's Grill + Bar
02.2017 - Current
Military Police Officer
United States Army
02.2013 - 11.2017
Team Leader
Whataburger
06.2011 - 06.2013
High School Diploma -
Gateway Charter Academy
Diploma - Construction and Building Maintenance
Remington College