Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reginald Bolton

HEPHZIBAH,Georgia

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Specialist

Square
10.2021 - 08.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Provided primary customer support to internal and external customers.
  • Applied basic sales strategy to engage customers and present solutions to suit individual needs.
  • Tracked customer service cases and updated service software with customer information.

Painter Supervisor

Paint Boss
08.2020 - 09.2020
  • Primed, painted, varnished and lacquered walls and surfaces.
  • Inspected completed work for adherence to very strict guidelines and highest quality standards.
  • Executed work orders for painting team as part of larger project schedule.
  • Provided supervisor with daily status report on all job tasks and workers' duties.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Monitored job progress and performance of employees or contractors to complete projects prior to deadlines.

Machine Operator Technician

Clorox Products Manufacturing
10.2017 - 02.2020
  • Complied with company and OSHA safety rules and regulations.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Operated machining equipment safely with team of operators.
  • Kept detailed production records and identified hold-ups.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Manipulated controls to feed, admit, apply and transfer materials and adhesives, adjusting temperature, pressure, and time settings.
  • Supervised and adjusted machinery when necessary, reducing downtime.

Education

No Degree - Clinical Psychology

Mercer University
05.2014

High School Diploma -

Cross Creek High School
Augusta, GA
08.2006 - 05.2010

Skills

  • Customer Information Databases
  • Calm and Professional Under Pressure
  • Billing Adjustments and Refunds
  • Field Operations Support
  • Creative Solutions
  • POS Systems and Ordering Platforms
  • Customer Relationship Management
  • Administrative and Office Support
  • E-Commerce Strategy
  • Problem Resolution
  • Project Management

Timeline

Customer Service Specialist

Square
10.2021 - 08.2023

Painter Supervisor

Paint Boss
08.2020 - 09.2020

Machine Operator Technician

Clorox Products Manufacturing
10.2017 - 02.2020

High School Diploma -

Cross Creek High School
08.2006 - 05.2010

No Degree - Clinical Psychology

Mercer University

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Reginald Bolton