Reginald Brown
Arlington
Summary
Highly proactive manager 10 years of experience in team leadership in the Warehouse/Restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
15
15
years of professional experience
Work History
Shift Supervisor
UPS
11.2019 - 04.2024
- Conducted regular performance reviews for staff members, identifying areas for improvement and providing constructive feedback.
- Established strong working relationships with suppliers, negotiating favorable terms and conditions for product deliveries.
- Oversaw the proper maintenance of warehouse equipment, reducing downtime due to mechanical issues or malfunctions.
- Facilitated weekly team meetings to discuss progress towards goals, address concerns or challenges, and recognize outstanding individual contributions to the team''s success.
- Developed efficient staffing schedules to ensure adequate coverage during peak periods without compromising employee well-being or increasing overtime costs.
- Optimized warehouse layout to maximize space utilization and improve material flow.
- Managed a team of 15+ employees, providing clear direction and fostering a collaborative work environment.
- Reduced workplace accidents by enforcing strict safety protocols and conducting regular safety audits.
- Enhanced employee productivity through ongoing training and performance evaluations.
Restaurant Manager
Halal Guys
01.2014 - 09.2019
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
General Manager
Captin D's
03.2009 - 11.2013
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
Education
Bachelor of Science - Business Administration And Management
Jackson State University
Jackson, MSHigh School Diploma -
Callaway High School
Jackson, MS05.1990
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Training and mentoring
- Cash handling expertise
- Staff Motivation
- Staff Development
- Inventory control and record keeping
- Safety understanding
- Operations Management
- Safety awareness
Timeline
Shift Supervisor
UPS
11.2019 - 04.2024
Restaurant Manager
Halal Guys
01.2014 - 09.2019
General Manager
Captin D's
03.2009 - 11.2013
Bachelor of Science - Business Administration And Management
Jackson State University
High School Diploma -
Callaway High School
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