Summary
Overview
Work History
Education
Skills
Timeline
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Reginald Bunch

Reno,NV

Summary

Dynamic entrepreneur and customer service expert with a proven track record at Prominent Insurances. Skilled in small business operations and planning, with a flair for creating strong customer relationships and enhancing brand identity through strategic business marketing. Excelled in resolving high-stress situations, boosting customer loyalty and satisfaction.

Overview

12
12
years of professional experience

Work History

Small Business Owner

Self-employeed
02.2023 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.

Customer Service Representative

Prominent Insurances
01.2013 - 01.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor Of Business Administration - Business

Robert Morris
Chicago, IL
05.2013

Skills

  • Small business operations
  • Planning and execution
  • Vendor relations
  • Business marketing

Timeline

Small Business Owner

Self-employeed
02.2023 - Current

Customer Service Representative

Prominent Insurances
01.2013 - 01.2023

Bachelor Of Business Administration - Business

Robert Morris

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Reginald Bunch