Reginald Carter
Spring,TX
Summary
At US MED EQUIP LLC, Spearheaded facilities projects, enhancing operational efficiency by streamlining processes and fostering vendor relationships. Expert in project management and customer relationship management, Significantly improved cost savings and project execution, demonstrating a strong ability to prioritize work and manage critical equipment maintenance. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs.
Overview
9
9
years of professional experience
Work History
Facilities Project Coordinator
US MED EQUIP LLC
08.2023 - 01.2024
- Maintained physical condition of facilities by coordinating monthly & weekly vendor services such as waste, sanitation, building maintenance, and other specialty services as required on-site.
- Coordinated preventive maintenance schedules for all critical equipment and machinery to minimize downtime and maximize performance efficiency.
- Coordinated site improvements such as adding appropriate plumbing and electrical to new sites for commercial washer/dryer operations.
- Developed strong relationships with external vendors through regular communication and collaboration, ensuring timely delivery of products and services to meet tight deadlines of opening a new satellite location in a fully operational condition.
- Collaborated with cross-functional teams to successfully execute complex projects within established timelines and budgets, by approving invoices, and fast-tracking payment to guarantee service delivery.
- Collaborated with senior management to align facility improvement projects with overall organizational goals and objectives.
- Streamlined project processes by developing and maintaining comprehensive project documentation, ensuring timely completion of tasks.
- Developed detailed project plans outlining scope, objectives, timelines, resources, risks, and contingency measures to ensure successful execution of initiatives.
- Facilitated smooth transitions between phases of multi-stage projects by working closely with team members from different departments throughout the project lifecycle.
- Increased cost savings through diligent budget management and identification of opportunities for expense reduction in facility operations.
Auto Claims Adjuster
Progressive
10.2022 - 02.2023
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Worked closely with local collision repair shops and tow services to ensure timely delivery of vehicle for estimation and repair turnaround timeline.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
- Issued approved payouts to claimants.
- Increased overall efficiency in claims handling by utilizing advanced technology tools for documentation, record-keeping, and data analysis.
- Mitigated potential litigation risks through careful attention to detail in documenting evidence gathered during investigations and claim evaluations.
- Negotiated fair settlements with both customers and third-party claimants, balancing empathy with fiscal responsibility to protect company assets.
- Managed a high-volume caseload of 20 new claims per week without sacrificing quality or timeliness in delivering resolutions to clients'' auto accident-related issues.
Construction & Maintenance Project Coordinator
We Manage Inc.
01.2020 - 04.2022
- Increased efficiency of on-site operations by implementing standardized processes for task management and documentation procedures.
- Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
- Contributed to successful project outcomes by effectively managing risks through proactive planning and mitigation strategies.
- Fostered positive relationships with clients through clear communication, timely updates, and professionalism during all stages of the project lifecycle.
- Facilitated smooth project transitions from the design phase to construction by providing input during pre-construction meetings and working with team members to address any potential challenges.
- Resolved issues swiftly through effective problem-solving skills, minimizing delays in project completion times.
- Developed comprehensive project plans outlining necessary milestones, resource allocation, and timelines for completion of unit upgrades in a commercial construction atmosphere.
- Held construction progress and regular status meetings with project team to ensure team cohesion and understand potential obstacles to meeting th expected deadlines.
- Kept projects on schedule and within budget while serving as project leader.
- Conducted post-project evaluations to identify lessons learned that can be applied towards improvements in future efforts across the organization's portfolio of managed properties.
- Supervised day-to-day activities of eight-person team of contractors to promote productivity and efficient use of resources, maintaining on-time and under-budget project delivery.
- Managed budgets, schedules, and resources for multiple construction projects simultaneously.
- Remained up-to-date on best housing and building practices and negotiated pricing and schedules.
- Developed and implemented comprehensive schedule of preventive maintenance and repair work.
- Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
- Communicated daily with vendors to keep project fully operational.
- Negotiated contracts with suppliers and subcontractors to confirm fair pricing and quality service.
Property Manager
On-Time Management
07.2015 - 12.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Delivered emergency 24-hour on-call service for tenants across multiple properties.
Skills
- Work Order Management
- Waste Management
- Electrical Systems
- Space Planning
- Construction Coordination
- Work Planning and Prioritization
- Customer Relationship Management
- Conflict Resolution
- Project Management
- Cost Analysis
- Vendor Selection
- Facility Management
Timeline
Facilities Project Coordinator
US MED EQUIP LLC
08.2023 - 01.2024
Auto Claims Adjuster
Progressive
10.2022 - 02.2023
Construction & Maintenance Project Coordinator
We Manage Inc.
01.2020 - 04.2022
Property Manager
On-Time Management
07.2015 - 12.2019
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