REGINALD CAUSEY SR.
Hernando,MS
Summary
Dynamic Operations Supervisor with over 20 years of experience specializing in team building, customer satisfaction, and process improvement. Proven track record of leading teams across diverse environments, achieving efficiency improvements of up to 20% while maintaining 100% inventory accuracy through strategic planning and workflow optimization. Expertise in fostering cross-departmental collaboration to enhance logistical strategies and drive operational excellence. Committed to leveraging extensive industry knowledge to deliver exceptional results and elevate organizational performance.
Overview
20
20
years of professional experience
Work History
2nd Shift Shipping Supervisor
Games Workshop
12.2024 - Current
- Supervised daily shipping operations to ensure timely dispatch of products.
- Monitored inventory levels and managed stock replenishment for shipping supplies.
- Conducted regular audits of shipping processes to ensure compliance with company standards and regulations.
- Supervised shipping team of 38 employees.
- Trained and mentored staff on best practices in shipping procedures and safety protocols.
- Managed a team of shipping personnel, fostering a productive work environment and promoting teamwork.
- Worked closely with customer service representatives to address client inquiries or concerns regarding their orders promptly.
- Assigned tasks to team members to complete within designated time frames.
- Met or exceeded production goals and objectives by following strict procedures.
- Handled day-to-day shipping and overseeing more than 8,000 packages per day.
- Resolved conflicts between team members and addressed complaints or grievances.
- Determined staffing needs, developing job rotation schedules to staff all department areas.
- Implemented process improvements that enhanced workflow efficiency in shipping department.
Operations Supervisor
Dollar General Distribution Warehouse
02.2024 - 11.2024
- Oversee daily warehouse operations, ensuring timely and accurate order fulfillment, reducing errors by 12%
- Implement training programs for staff, increasing productivity and reducing turnover rates
- Coordinate with logistics teams to streamline supply chain processes, enhancing delivery efficiency
- Monitor inventory levels and conduct regular audits, maintaining optimal stock levels and reducing waste
- Resolve operational issues promptly, improving overall workflow and customer satisfaction
- Enhanced order processing speed by optimizing team workflows.
- Developed metrics for real-time tracking of warehouse operations efficiency.
- Refined auditing protocols to ensure 98% inventory accuracy.
- Initiated cross-departmental collaboration to enhance logistical strategies.
- Streamlined staff deployment, boosting operational efficiency by 15%.
- Enhanced compliance with safety protocols, achieving a 20% reduction in incidents.
Department Supervisor
Home Depot
03.2023 - 02.2024
- Led a team of associates, managing their accounts and ensuring compliance with standards.
- Conducted weekly one-on-one meetings to address performance and development.
- Implemented policies and procedures, resulting in measurable performance improvements.
- Recorded and analyzed department and store performance metrics for strategic planning.
- Served as MOD and Safety Captain, ensuring operational efficiency and safety compliance.
- Elevated store performance by enforcing key policies and leading safety initiatives.
- Boosted team productivity by refining task allocation and accountability methods.
Operations Supervisor
Ortho-Clinical Diagnostics
03.2018 - 03.2023
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current.
- Integrated process improvements to increase overall workflow.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Developed and implemented policies, procedures, and process improvement initiatives to improve retention rates and increase customer satisfaction.
- Led team to surpass performance goals through strategic task delegation and rigorous deadline management.
- Enhanced team efficiency by 20% through strategic workflow adjustments.
- Pioneered a robust training system boosting team productivity and morale.
- Streamlined inventory management, maintaining 100% accuracy in record-keeping.
- Cultivated a collaborative environment, enhancing team cohesion and performance.
- Boosted customer satisfaction by implementing key process improvements.
Mental Health Technician
Parkwood Behavioral Health System
10.2016 - 01.2018
- Ensured client safety - Ensured a safe and effective learning environment for clients - Consulted with fellow staff in determining and developing long term treatment plan goals - Consulted with clients in achieving long term treatment plan goals - Developed and led supportive and educational groups that encouraged completion of long term treatment plan goals - Recorded client behavior and level of achievement daily - Utilized verbal de-escalation skills
Warehouse Supervisor
Airtron
02.2014 - 04.2016
- Sorted cargo before loading and unloading - Operated forklifts and other heavy machinery safely - Pulled and staged orders - Received and stored materials - Ensured team works in a timely, efficient manner - Maintained upkeep and cleanliness of warehouse - Performed cycle count of equipment - Matched equipment/materials with pull sheet.
- Oversaw precise inventory control, reducing discrepancies by 30%.
- Boosted team productivity by implementing efficient workflow processes.
- Enhanced team morale and cooperation through effective leadership.
- Pioneered new material handling techniques to optimize storage.
- Streamlined warehouse operations, enhancing efficiency by 20%.
- Introduced advanced inventory management system to reduce losses.
Education
High School Diploma -
Simmons High School
Skills
- Leadership
- Team Building
- Customer Satisfaction
- Process Improvement
- Strategic Planning
- Workflow Optimization
- Inventory Management
- Team leadership
- Task delegation
- Cross-departmental collaboration
- Operating Order Picker, Reach Truck, Sit Down Forklift
- Hazmat and international shipping
Accomplishments
Over the course of a distinguished 20+ year career in operations management, Reginald Causey has consistently demonstrated exceptional leadership, innovation, and results across multiple industries. Through hands-on supervision, data-driven strategy, and team empowerment, he has achieved measurable improvements in productivity, efficiency, and workforce engagement.
Timeline
2nd Shift Shipping Supervisor
Games Workshop
12.2024 - Current
Operations Supervisor
Dollar General Distribution Warehouse
02.2024 - 11.2024
Department Supervisor
Home Depot
03.2023 - 02.2024
Operations Supervisor
Ortho-Clinical Diagnostics
03.2018 - 03.2023
Mental Health Technician
Parkwood Behavioral Health System
10.2016 - 01.2018
Warehouse Supervisor
Airtron
02.2014 - 04.2016
High School Diploma -
Simmons High School