Reginald Denson
Tukwila,WA
Summary
Resourceful HVAC Technician recognized for exceptional efficiency in troubleshooting, diagnosing, and repairing HVAC systems. Demonstrates strong time management, communication, and multitasking abilities, complemented by proficiency in installation operations. Customer-focused professional dedicated to delivering high performance and dependability while executing duties with minimal supervision. Proven track record of enhancing system functionality and ensuring client satisfaction through meticulous attention to detail and proactive problem-solving.
Overview
17
17
years of professional experience
Work History
HVAC Service Tech
Brennan Heating and Air Conditioning
10.2024 - Current
- Runs diagnostics, completes repairs, and runs routine maintenance on residential gas furnaces, electric furnaces, heat pumps, air conditioning units, ductless mini-splits, duct work, etc.
- Educate customers by offering proactive repairs, system upgrades, and maintenance agreements.
- Use an iPad to create customer invoices and communicate with the office.
- Travel to job sites within the service area and work with dispatch to ensure schedule is maintained and delays are properly communicated to customers.
- Maintain proper stock, parts, tools, and safety equipment in your company vehicle.
- Document all installed equipment upon arrival: make, model, serial number, type of fuel, necessary test measurements, and pictures as necessary.
- Diagnose diverse service issues, obtain and replacement parts, calibrate system to manufactures recommendations.
Counter Sales Associate
Lennox
04.2021 - 10.2024
- Delivered exceptional customer service through product expertise and advanced selling skills.
- Upholded store presentation standards for optimal visual appeal.
- Superior customer support and interpersonal abilities.
- Proactive professional.
- Strong customer engagement.
- Thorough and attentive.
- Administrative capabilities.
- Thrives in collaborative team environments.
- Accomplish all assigned training within designated timeframe.
- fulfill other tasks as assigned.
- Acted as store manager when required, including scheduling, ordering, and conducting open/close procedures.
Customer Service Representative
Airefco, Inc
06.2020 - 04.2021
- Received and answered customer inquiries both in-person and by phone.
- Fulfilled customer orders for parts, equipment, and supplies; used HVAC Partners and other inventory software.
- Actively participated in the merchandising and stocking products.
- Processed warehouse transfers and monitored low inventory of most requested products.
- Provided excellent customer service when communicating with internal and external partners regarding order placement.
- Used equipment specifications, product knowledge and other resources to assist customers make the best choice for their needs.
Service Technician
Greenwood Heating and Air Conditioning
10.2013 - 03.2020
- Served as senior technician leading maintenance of air conditioning, heating, ventilation, and refrigeration equipment in residences.
- Installed compressors, evaporators, motors, ducts, and piping as well as mechanical/electrical controls; read and interpreted blueprints and replacement part manuals.
- Conducted preventive and corrective maintenance on residential heating equipment, document all maintenance/repair actions and manage equipment records.
- Would troubleshoot breakdowns and repair malfunctioning HVAC systems and components; utilize measuring and testing instruments.
- Delivered outstanding customer service; achieved excellent quality service rating in random client surveys conducted by View Buzz.
Warehouse Operator 2
Washington State Liquor Control Board
06.2009 - 12.2012
- Worked in a team environment as well as independently in a fast pace environment order picker
- Package handling
- Forklift driver, and turret truck operator
- Expediting and shipping and receiving
- Safety Focused
Education
High School Diploma -
Nathan B Forrest High
Jacksonville, FloridaHVAC Technician Training
North Seattle College
Skills
- Professional phone skills
- Well organized and able to multitask
- Ability to work independently
- Customer Service Driven
- In-depth knowledge if refrigeration systems
- Works well in high pressure environments
- Ability to deliver superior client care skills
- Strong interpersonal skills
- Analytical thinker
- Time Management
- Product knowledgeable
- Problem resolution focused
Timeline
HVAC Service Tech
Brennan Heating and Air Conditioning
10.2024 - Current
Counter Sales Associate
Lennox
04.2021 - 10.2024
Customer Service Representative
Airefco, Inc
06.2020 - 04.2021
Service Technician
Greenwood Heating and Air Conditioning
10.2013 - 03.2020
Warehouse Operator 2
Washington State Liquor Control Board
06.2009 - 12.2012
High School Diploma -
Nathan B Forrest High
HVAC Technician Training
North Seattle College