Summary
Overview
Work History
Education
Skills
Timeline
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Reginald Duncan

Snellville,Georgia

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Possess strong analytical and problem-solving skills, with the ability to make well thought out decisions. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

13
13
years of professional experience

Work History

Customs Coordinator

AATC
01.2022 - 10.2023


  • Supervised 20 subcontractors performance daily, ensuring adherence to contract requirements and maintaining accountability throughout quality control standards
  • Managed Customs audits, resulting in minimal fines and penalties for noncompliance.
  • Conducted regular training sessions for team members on customs procedures and regulatory updates.
  • Effectively communicated with AATC team members during shift changes in order to continue the highest level of customer service at its best
  • Increase 20 % in customer satisfaction in the Central Passenger Terminal Complex by completing preventative maintenance check
  • Coordinate internal/external customer request between custodial and maintenance services to guarantee a safe, functional, comfortable, and healthy environment
  • Resolved conflicts efficiently among team members, fostering a positive work environment that contributed to successful outcomes.
  • Generated, organized and maintain inspections reports using TRX


Assistant Coordinator

Cole Homes, LLC
01.2021 - 01.2022
  • Effectively communicated with inspectors, subcontractors, and suppliers to ensure on-going scheduling
  • Supervised and enforce safety rules and procedures to comply with all OSHA regulations
  • Procured materials and other items necessary for completing project goals
  • Liaise with project lead and managers to maintain project schedule and efficacy
  • Updated daily reports & progress status of job site to Owners/Investors
  • Scheduled preventive maintenance for on-site rental equipment
  • Helped with weekly coordination meetings with subcontractors
  • Prepared & distributed punch list to subcontractors
  • Tracked client’s feedback for builders during pre-close walk-through.

Forklift Operator (Temporary 6 Months)

Mud Pie
01.2021 - 01.2021
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Unloaded materials and goods at designated locations for best project availability.
  • Ability to operate Forklifts up from 10k to 30K capacity wheel loaders with forklifts attachments
  • Exceeded fulfillment rate to ensure on time delivery schedule for customers
  • Used multiple inventory control techniques and devices to ensure 100% order accuracy.
  • Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.

Operation Manager

Pizzazz Unique Styles
01.2015 - 01.2020
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed strong working relationship with active accounts, wholesalers, and distributors to help improve productivity and increase profitability
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly,resulting in client retention.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Assisted owner with marketing and pricing strategy, this led to a 15% increase in revenue on a quarterly basis.
  • Traveled to industry conference, banquets and tradeshows serving as company representative


Warehouse Lead

Menlo Worldwide Logistics
01.2011 - 01.2015
  • Managed a team of 7warehouse personnel, delegating tasks effectively to optimize workflow; increase shipments by 20%
  • Oversaw daily operations and shipping and handling processes.
  • Trained employees on equipment operation and safety protocols.
  • Facilitated cross-training amongst team members to enhance overall skillset and improve staff flexibility during peak seasons or absences.
  • Collaborated with other departments to address any issues or discrepancies in orders, ensuring smooth communication across teams.
  • Maintained a safe working environment, conducting regular safety audits and addressing potential hazards promptly.
  • Increased accuracy in inventory tracking through meticulous record-keeping and routine audits.

Education

Skills

  • Team Building
  • Warehouse Management
  • Documentation Management
  • Operations Management
  • Proficiency in MS Office
  • Jobsite Safety & Inspections
  • Planning and Implementation
  • Logistics Handling
  • Tools and Equipment Use
  • Conflicts Management

Timeline

Customs Coordinator

AATC
01.2022 - 10.2023

Assistant Coordinator

Cole Homes, LLC
01.2021 - 01.2022

Forklift Operator (Temporary 6 Months)

Mud Pie
01.2021 - 01.2021

Operation Manager

Pizzazz Unique Styles
01.2015 - 01.2020

Warehouse Lead

Menlo Worldwide Logistics
01.2011 - 01.2015

Reginald Duncan