Reginald Ellis
Gainesville,VA
Summary
PROJECT MANAGER - CLIENT SUCESS MANAGER - BUSINESS MANAGER
Seasoned Project Management professional with over 12 years of experience in IT operations, client relationship management, and strategic project delivery seeking to leverage extensive background in project lifecycle management, stakeholder engagement, and team leadership to drive successful outcomes in a challenging new role. Client Services Manager providing leadership to [Job title]s and serving as escalation point for clients and internal departments. Provide senior leadership and internal stakeholders with updates and status reports. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees.
Overview
14
14
years of professional experience
Work History
Global Senior Client Manager
JLL Technologies
McLean, VA
01.2015 - Current
- Lead and coordinate comprehensive project schedules, requirements, and process flows, enhancing operational efficiency and stakeholder satisfaction across global teams
- Successfully managed delivery of over 30 high-value accounts without delays, maintaining 100% customer satisfaction through effective project execution and oversight
- Developed and maintained analytical reports to monitor data trends, assess business performance, and support strategic decision-making for senior management and clients
- Coordinated monthly and quarterly business reviews, presenting findings and analyses to key stakeholders and clients to ensure alignment with project goals and objectives.
- Strengthened long-term client relationships through regular communication, understanding their needs, and delivering tailored recommendations
Operation Support Manager
JLL Technologies
Ashburn, VA
01.2013 - 01.2015
- Developed and delivered comprehensive operational reports to senior management, facilitating informed decision-making based on accurate data insights
- Ensured compliance with service vendor contracts, managing quality control processes and metrics to uphold organizational standards.
- Monitored performance metrics, identifying areas for improvement and driving continuous process enhancements
- Improved customer satisfaction, addressing concerns and resolving issues promptly
- Facilitated change management initiatives, leading teams through transitions smoothly while minimizing disruptions in operations performance
Operations Manager
Johnson Controls
01.2011 - 01.2013
- Partnered with business leads to identify key performance metrics, bringing operational data to life and enabling enhanced performance assessments and smarter business decisions
- Managed daily operations reporting and work order management for approximately 30 million square feet of North American facilities
- Provided account-wide visibility on current and backlogged work requests, optimizing response times and resource allocation.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly
- Supervised operations staff and kept employees compliant with company policies and procedures
Education
Bachelor’s Degree in Information Technology and Cyber Security - Information Technology
Capella University
MinneapolisSkills
- Project Management and Coordination
- Stakeholder Engagement and Communication
- Analytical Reporting and Data Analysis
- Client Relationship Management
- Budgeting and Financial Oversight
- Vendor and Supplier Management
Personal Information
Title: Global Senior Client Manager | Project Management Specialist
Timeline
Global Senior Client Manager
JLL Technologies
01.2015 - Current
Operation Support Manager
JLL Technologies
01.2013 - 01.2015
Operations Manager
Johnson Controls
01.2011 - 01.2013
Bachelor’s Degree in Information Technology and Cyber Security - Information Technology
Capella University
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