Reginald Fields

Inspiring store partners to deliver the Roastery & Reserve Experience each day. Reporting to the Director of Operations for NY Siren Retail. Staffing the location appropriately to build schedules that produce consistent sales volume., Creating plans for operations excellence to include but not limited to: consistent execution of promotional planning/regulatory training, store cleanliness and customer/partner health & safety, inventory excellence, speed of service and customer retention. Performance management of 15-60 direct reports, responsible for team building and culture to reduce turnover and boost morale. responding to partner relations matters with urgency and intention. Partnering with operations services team to streamline the work and create long-term systems and processes that drive store performance. Setting the tone and planning to win each day from a financial standpoint and ensuring the store maintains a positive community presence. Working with Operations Services team to create long-term solutions to inventory flow, cleanliness gaps, food and beverage component waste, theft, partner morale, profit margin, record-keeping, regulatory compliance, deployment, communication, store technology and labor models. Trained new operations managers (DM Level partners), completed DM training. Thought partner/participant in the development of the NY Siren Retail Annual Operation Plan/Strategic plans. Thought partner in continuous improvement and work methodologies

Supported Region 7 (New York Metro) in all aspects of food safety and public health. Performed market coach and consult visits with district and regional leaders to level set on cleanliness and food safety operations. Responded to quality and safety complaints in a timely manner to pinpoint root causes and calibrate with store level leaders on standards to mitigate food safety risk. Worked with local regulatory agencies to challenge questionable inspection reports and clarify local guidelines. Responded to RFSPH inquiries from leaders and providing timely guidance to local environmental events (Boil orders, power outages, natural disasters etc.) Prepared time sensitive and emergency communications to be delivered to the region on local food safety/public health matters. Participated in Regional Quarterly Business reviews to align on partner driven tactics and strategies to achieve results and uplift the partner and customer experience.

Consistently led at minimum 2 units and partnered as a peer coach for ops excellence (multi-district) and food safety. Food Safety Champion Level Store Manager 2023 Regional Communications Co-Lead Mid-America Hora del Cafe Network (2021-2023) Labor Relations Support Assignment (Apr 2022-July 2022) Responsible for leading a team of 30-40 partners (direct reports) and inspiring employees to create inspired moments each day. Maintaining a strong presence in the community through local/store events. Ensuring exceptional service is delivered to retain our customer base and drives sales. Thorough exposure to business planning, sales forecasting and scheduling. Responsible for daily follow up and goal setting for shift supervisors and empowering them to lead entry level hourly partners. Leading by example when handcrafting beverages and creating an environment that cultivates learning, personal growth and development. Coaching each partner to uphold our mission and values. Hiring partners and setting the expectation to deliver the Starbucks experience and holding employees equally responsible for the success of the store. Following allotted budgets with employee labor, non-revenue generating labor and training labor and analyzing the P&L statement to pinpoint and control expenditures and waste to promote Store Contribution. Maintaining a growth mindset and overcoming obstacles through business analysis and connecting with customers to ensure our Store Purpose is clear and intentional. Writing effective schedules that drive sales, optimize productivity and capture growth opportunities/throughput. Creating plans to ensure compliance training is complete and new hires are trained consistently and cohesively. Analyzing sales trends and coaching inventory best practices. Setting the foundation and ensuring the proper tools are in place to properly execute the store Clean, Safe and Ready program. Following up on this program to ensure the store is clean, food/beverages are served safely and the store meets regulatory requirements. Establishing and verifying proper food safety system/routines are followed through frequent observations (scheduled review time, System Checks, Food Safety Assessment). Connecting with each partner bi-annually to discuss their development and create plans for them to gain further learnings and experiences. Solving problems that arise (facilities/maintenance, supply chain, technology) and establishing relationships with vendors/technicians to prevent further issues. Creating a culture centered around personal development and partner success through consistently and partner commitment. Communicating major policy/standard changes to the team effectively as it relates to COVID-19 navigation, standard operating procedures, promotional/marketing strategies, etc.) Coaching, motivating and encouraging Shift Supervisors to lead the store with integrity and compassion. Leading the store through the lens of humanity in efforts to be a profitable revenue center that grows through an ever expanding customer base driven by repeat customers recommending us to others. Milestones- Success in this role cane be measured with insight into many different indicators. Some of my accomplishments: Manager of the Quarter (District-level) (FY21) Manager of the Quarter (District-Level) FY22) Store Manager Quarterly Excellence (Area/Tri-state)(FY23) Average weekly sales increased from $36k-38k upon taking over a drive-thru location to $42k-45k upon my exiting Leading a store into Celebrare/Celebrate status for food safety systems and routines. Leading a store for 2+ years with an Hourly turnover of less than 65% Implemented a flow chart to aid hourly partners in the proper de-escalation of COVID-19 related situations regarding facial covering mandates, social distancing and public seating. This diagram was implemented at the area level (100+ stores) Implementing and leading a food safety section for district weekly connects for a team of 11 Store Managers/Assistant Store Managers Regional Communication Co-Lead (Region 16 Hora del Cafe Partner Network

Managed a team with 10+ direct reports Responsible for store profit and loss, food/supply ordering and product inventories. Working with District Manager to ensure compliance with visual merchandising, store operations and customer service. Responsible for staffing and employee retention. Partnering with Assistant Store Manager to plan out effective shifts through strategic schedule building. Responsible for employee relations (hiring/terminations, goal setting and disciplinary actions). Created a food waste management system to provide insight into waste trends and opportunities to move product. Created an inventory tracker and par system to maximize store profitability. Responsible for price elections and price grid/price updates. Analyzed business trends and planned accordingly. Participated in community events and planned/executed store meetings. Partnered with Human Resources and Organization Director to develop and implement employee policies and procedures. Interacted with vendors to maximize service and ensure efficacy in all vender relations. Ensuring store participated in company- wide promotions and offers. Quarterly facilitation of promotions and new items (recipe training, visual merchandising, system price adjustments). Used experience reports and other quantitative data to target customer service issues and opportunities to maximize the customer experience and promote Starbucks mission to Create Inspired Moments and uplift the lives of our customers each day. Resolving customer complaints and preventing issues. Answering correspondence and following up with external departments (Store support, accounting, security, etc.) to ensure compliance and the safety of our customers. Developing a culture of warmth and belonging in the unit for employees and customers alike. Leading the unit on a daily basis to ensure proper deployment, roles and routines and to set specific goals for success. Praised employees for doing the job right and planned celebrations for hitting sales goals and other milestones. Training new employees on Starbucks policies and procedures and reporting weekly to System-Wide Services Director on store status and opportunities. Milestones- Success in this role cane be measured with insight into many different indications. Some of my accomplishments included Growing sales by 30-40% versus any previous year with no changes to the stores channel development, location, hours or labor scale. Receiving no observed needs for improvement on an EcoSure (third-party regulatory) audit. Implemented an Inventory Tracking system permanently adopted by the Library System Implemented a Waste Tracker permanently adopted by the library system Programmed the point-of-sale system to track inventory, employee discounts, service recovery, and upgraded the stores Warming program by programming the enterprise system to track order times and print chits similar to a kitchen ERP system. Developed, wrote and implemented permanent procedures related to employee discounts, employee tip distribution, scheduling, attendance/punctuality, employee meals, cash handling and other employee benefits. Worked as a strategic and voting member of the Library Leadership Team to create strategies and tactics to continue the success of the organization.

Facilitating the training and development of 100+ employees. Leading a training team of 30+ trainers. Conducting new hire orientations and teaching plate appearance classes on a weekly basis. Administering PAR (Personal Achievement Responsibility) within my unit, following up with all employees to ensure timely progression through the PAR program. Performing administrative duties such as filing, organization, ordering office supplies. Communicating with Home Office to update employee information, correct PAR issues and clarify policies. Partnering with the labor manager to create new hire schedules and schedule Computer Assisted Instruction Training. Conducting bi-monthly skill trainer meetings and coaching trainers on proper Adult Learning techniques to uphold the quality of training procedures/address standard gaps in the unit. Sending weekly and monthly reports adhering to strict deadlines. Tracking employee turnover to pinpoint the root cause. Coaching all employees on Cracker Barrel systems and processes to support our Brand Promise and uphold our Mission Statement. Ensuring 100+ employees completed local regulatory food safety training, OSHA training and other compliance coursework. Milestones- Success in this position was measured mainly in employee turnover. After close to 3 years in this position employee turnover reduced from 217% to 83%. Partnered with a peer to successfully developed a to-go training platform adopted by the Learning and Development department and implemented at the company-wide level. This grass-roots effort increased product quality, order readiness and order accuracy. Successfully developed a Server productivity program adopted by the Learning and Development department and implemented at the company- wide level. This was also a grass-roots initiative that became exponentially successful and was implemented at the national level. This program focused on station and dining room cleanliness and sanitization, food quality, order readiness, order accuracy and station readiness

Responsible for visual merchandising (schematics, food displays, merchandising resets). Given the opportunity to create and implement a weekly cleaning task list. Assisted Store Manager with promotional sets and execution. Updated system prices and took responsibility for price reductions and product markdowns. Assisted Store manager with the new employee training and supervisor team accountability. Worked with Store Manager to manage inventory levels and plan new promotions. Coaching all hourly staff on a daily basis and assisting with the implementation of new policies. Assisted the Store Manager with cash deposits and other cash management tasks. Milestones- Developed and successfully implemented a weekly cleaning task list to pair with the Clean, Safe and Ready System. This system allowed for the better delegation and transparency needed around the proper cleaning and maintenance of machines and overall cleanliness of the unit

Supervising baristas and ensuring the store runs smoothly. Following proper cash handling procedures including counting and depositing monies and balancing the store safe. Responding to customer complaints expeditiously and counseling team members on performance, attitude or punctuality concerns. Partnering with Store Manager to update the retail floor according to Starbucks schematics. Responsible for overall food safety during shifts including checking temperatures, checking product to ensure an acceptable sell by/expiration date, ensuring execution of the store Clean, Safe and Ready system. Updating prices according to company standard using the MICROS system and AS400. Occasionally checking out customers at the Point of Sale. Responsible for giving work breaks timely and managing labor throughout the shift. Coaching all employees to follow Starbucks recipes and procedures to ensure customer satisfaction. Using sales history to project future sales and align food to maximize sales while minimizing waste. Strategically displaying merchandise to drive sales and helping motivate and encourage team members to meet sales goals and provide an exceptional customer experience. Creating a welcoming environment of genuine, natural interactions and connections over coffee. Solving any problems that may arise (facilities/maintenance, vendor relations, technology) while prioritizing the customer experience.