Veronica Love

Attending to guests by taking and delivering orders assuring accuracy, timely input and overall satisfaction, food and beverage service adhering to quality and safety standards, station stock and replenishment, upkeep of front-of-house and back-of-house areas through cleanliness and restock, packaging to-go orders and competing transactions at the point-of-sale. Coaching and redirection of other servers, assigning stations and side-work, responding to customer complaints with urgency and intention, issues to the restaurant owner as needed.

Providing guests with a great experience and training new
hires to do the same. Suggestive selling products and
ensuring that guests get the freshest and most quality food
possible. Participating in Bi-monthly trainer meetings to
become more knowledgeable on how to lower turnover and
retail employees. Coaching and developing new hires into
productive and well-versed servers to advance the store
from a Guest Loyalty and staffing standpoint. Setting an
example for all employees and inspiring them to strive to
provide an unforgettably fantastic guest experience all day
every day.

Running shifts effectively and working the retail floor.
Following company specific plano-grams to create cohesive
and eye-catching displays that help sell merchandise.
Determining based on sales, the proper zoning of target
items and endocarps to drive sales. Ordering supplies and
expense items based on need and keeping the supply cost
within the budget for my unit. Responsible for doing periodic
counts on merchandise to target high-theft items and then
evaluating the placement and build-to ordering amounts to
decrease shrink. Played an active role in increasing the
stores' guest experience by putting a big push on the
company's workflow program to ensure every customer or
pharmacy patient left having everything they needed. Coaching
employees and evaluating them on their performance to identify areas of improvement. Walking the sales floor to
decrease safety hazards, protect company assets, engage with customers and also to ensure employees were doing the
same. Following proper cash-handling procedures and ordering change. Making proper scheduling and labor decisions adhering to company hours without sacrificing the customer experience. As Senior Beauty Advisor my team
lead the district in sales increase and conversion of target promotions for several consecutive weeks.

Responsible for the maintenance and security of a property
with over 4 buildings and 50+ units. Completed new tenant
paperwork and tax-credit compliance paperwork. Held
community events and built relationships with the city
chamber of commerce and multiple municipal agencies.
Processed rent checks and tracked rent payment.
Counseled difficult residents on company policies to
maximize the property from an environment and professional
standpoint. Built a relationship with vendors and contractors
to properly maintain the property and keep it compliant with
Housing and Urban Development Laws. Keeping units HUD
inspection ready and to company standard. Attending court
to testify for evictions and settle other disputes. Keeping the
property clean, neat, safe and professional to maintain a
high occupancy level and keep tenants happy and feeling as
welcomed as possible.

• Trained new servers on service standards, menu knowledge, and guest recovery techniques.
• Resolved guest concerns promptly, maintaining professional service and repeat customer satisfaction.
• Maintained deep menu knowledge to guide guests through food and beverage selections.
• Improved service consistency by reinforcing standards and coaching staff on guest expectations.
• Served food and beverages promptly with focused attention to customer needs.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Leading full-service operation, supervision of bartenders, servers, hosts, bussers and chefs and prep cooks, creating schedules and assisting in hiring and onboarding new staff. Managed inventory through proper ordering, verification of receipt, counting for accuracy and ensuring proper input upon sale. Training staff on new menu items, developing team members skills in guest service standards and cleanliness.

Progressed from bartender to server to management. leading shifts daily and ensuring guest satisfaction, employee engagement and store cleanliness & maintenance. Accepting and verifying food orders, counting inventory and determining daily production. responding to guest concerns and ensuring proper alcohol service to protect the brand.

Taking guest orders, preparing cocktails and beer & wine service, serving food and cleanliness tasks. Managing multiple open tabs and following local alcohol dispensing laws to ensure safe beverage service. assisting guests with menu and resolving customer issues as needed, working as a team to serve quality food and beverages timely near a bustling regional airport.