Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reginald Finger

Columbus,GA

Summary

Customer-oriented General Manager with 20+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Overview

33
33
years of professional experience

Work History

General Manager

ARE Telecommunications LLC
03.2019 - 04.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Training Manager

J&L Communications
01.2018 - 01.2019
  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Trained new hires to perform cross-training exercises with experienced workers.

Operations Manager

CUI Communications Inc
02.2011 - 01.2018
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Analyzed and reported on key performance metrics to senior management.

General Manager

Bestway Rent To Own
01.2008 - 01.2011
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Assisted in recruiting, hiring and training of team members.

Sales Associate

C Wimberly Inc
05.2006 - 12.2007
  • Built relationships with customers to encourage repeat business.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Generated new sales leads to achieve and exceed monthly sales goals.

Store Manager

Rent A Center Warehouse & Retail Store
03.1999 - 02.2006
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

General Manager

Pizza Hut Inc
02.1993 - 11.1999
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Back of House Team Member

Red Lobster
02.1991 - 06.1993
  • Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
  • Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
  • Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
  • Performed shift side work as necessary to maintain kitchen output during peak service times.

Education

Associate of Applied Science - Accounting And Business Management

Ridley-Lowell Business And Technical Institute - New London
New London, CT

Bachelor of Science - Business Administration

Davenport University
Grand Rapids, MI

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker

Timeline

General Manager

ARE Telecommunications LLC
03.2019 - 04.2024

Training Manager

J&L Communications
01.2018 - 01.2019

Operations Manager

CUI Communications Inc
02.2011 - 01.2018

General Manager

Bestway Rent To Own
01.2008 - 01.2011

Sales Associate

C Wimberly Inc
05.2006 - 12.2007

Store Manager

Rent A Center Warehouse & Retail Store
03.1999 - 02.2006

General Manager

Pizza Hut Inc
02.1993 - 11.1999

Back of House Team Member

Red Lobster
02.1991 - 06.1993

Associate of Applied Science - Accounting And Business Management

Ridley-Lowell Business And Technical Institute - New London

Bachelor of Science - Business Administration

Davenport University

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Reginald Finger