REGINALD FRANCOIS
Frisco,TX
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
8
8
years of professional experience
Work History
System Administrator
Northstar Anesthesia Corp
Irving, TX
11.2022 - Current
- Supported the implementation of new technologies by providing technical expertise and training to 1000 medical & corporate clients as needed.
- Increased user satisfaction over 80% by promptly resolving technical issues and maintaining open lines of communication.
- Empowered users with training sessions on new software applications, enhancing productivity across departments.
- Developed documentation for systems processes, improving knowledge sharing across teams.
- Implemented security protocols to safeguard sensitive patient data and maintain compliance.
IT Service Desk Analyst
Dotdash Meredith
New York, NY
06.2018 - 11.2022
- Assisted over 30 customers per day in identifying issues and explained solutions to restore service and functionality.
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted and resolved users' issues in a front facing walk up environment (TekBar) and remotely using Bomgar Remote Desktop.
Education
Bachelor of Science - Computer Information Systems
Brooklyn College (CUNY)
Brooklyn, NY06.2017
High School Diploma - undefined
Midwood High School
Brooklyn, NY06.2010
Skills
- Microsoft Azure
- Training (Software, Upgrade, etc)
- Remote Access (SOS Splashtop)
- User management
- Desktop troubleshooting
- IT documentation
- Active directory
- Network troubleshooting
- Cloud management
- Disaster recovery
- Windows administration
- Technical writing
Timeline
System Administrator
Northstar Anesthesia Corp
11.2022 - Current
IT Service Desk Analyst
Dotdash Meredith
06.2018 - 11.2022
High School Diploma - undefined
Midwood High School
Bachelor of Science - Computer Information Systems
Brooklyn College (CUNY)