Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Reginald Godfrey Sr

Marietta

Summary

Detail-oriented Office administrator with several years of experience in general office operations. Skilled in word processing and file management. Dependable team player with strong verbal, written communication, and qualitative skills. Able to work in fast-paced environments by effectively juggling competing priorities and meeting continuous deadlines. Able to manage multiple projects simultaneously. Extremely organized and detail-oriented. Efficient office professional with proven ability to organize and prioritize tasks, working independently with little supervision. Work well under pressure and with diverse personalities using tact and diplomacy. Proficient in Microsoft Word, Excel, and PowerPoint. Very resourceful and highly adaptable to change, new environments, and implementation of new systems. Eager to learn new and improved methods. Experienced Office Administrator with proven ability to build organizational strength and build customer service capability within office. Excellent verbal and written communication skills. Direct staff in completing high priority tasks. A hardworking and reliable freighter whose focus is ongoing above and beyond to support the team and serve customers satisfactorily. Trained in customer relations and offering top-notch customer service abilities. Motivated to continue to learn and grow as a cargo handling professional office administrator.

A results-driven professional prepared for leadership roles in team supervision and operational management. Leveraged extensive experience to enhance team efficiency and streamline processes. Known for reliability and adaptability, consistently supporting team collaboration and meeting dynamic business needs with strong organizational and communication skills.

Diligent manager with proven background in supervising teams and managing operational workflows. Efficiently coordinated agent activities, fostering productive environment and enhancing team performance. Demonstrated leadership and problem-solving abilities to ensure seamless operations and high customer satisfaction.

Experienced with team leadership, operational management, and customer service. Utilizes effective communication and problem-solving skills to drive team productivity and resolve issues promptly. Track record of fostering collaborative environment and maintaining high standards of service quality.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Export Office Agent (supervisor)

Alliance Ground International
09.2022 - Current
  • Counter customer services, computer data entry, international cargo documents handling.
  • Retrieve import / deliver export documents to and from aircraft.
  • Acceptance of cargo in accordance with applicable TSA, FAA, government and air carrier rules and regulations.
  • Releases import international freight upon review of CBP clearances and authorizations.
  • Collects air freight charges, Prepare freight transfer manifests.
  • Handles phone calls in a professional and courteous manner.
  • Accepts dangerous goods in accordance to FAA regulations and the IATA DGR.
  • Accounts Managed: Air Canada, China Airways, Singapore Airways and EVA Airways.

Export Cargo Office Agent (Lead)

Swissport Cargo Services
02.2019 - 05.2022
  • Assist Cargo Supervisor or Manager on daily Operations. Verify and keep records on import and export cargo as well as maintain applicable safety and quality standards.
  • Review blueprints and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted materials.
  • Review the incoming orders and assign work to the agents to maintain a demanding schedule.
  • Consult with customers to understand their desires and suggest the best products to meet their needs.
  • Prepare airline and customs documentation.
  • Comply with company's Standard Operating Procedures (SOP) and Polices.
  • Ensure paperwork is prepared timely and accurately.
  • Make sure paperwork related to the cargo is correct before release.
  • Assure proper compliance with local and international laws and regulations.
  • Dangerous Goods Certified
  • Follow Dangerous Goods Requirements and Regulations.
  • Comply with other general office duties as assigned.

Package Handler

FedEx Ground
01.2019 - 07.2019
  • Manage shipping and receiving of all packages to ensure punctual and accurate deliveries.
  • To confirm all packages were properly accounted for according to company guidelines.
  • To sort cargo according to instructions provided company guidelines.
  • To inspect each package for defects, including damages and improper labels.
  • To receive all packages and ensure delivery to correct departments and personnel.
  • To work in accordance with company policies and guidelines
  • To judiciously check and verified merchandise to ensure that ordered merchandise had been received as ordered and undamaged.
  • To employ scanners and barcode readers to maintain efficient control over inventory in warehouse.
  • To work in different areas of warehouse floor and at dock to meet ever-changing needs.
  • And to ensure clean and safe working environment by keeping shelves, pallet areas, and workstations tidy, organized, and in compliance with maintenance regulations.

Manager

American Home Care Services
03.2009 - 07.2018
  • Perform analysis to inform key strategic decisions and present data-driven recommendations to senior leadership.
  • Manage the performance of team members, conduct performance appraisals, and manage promotion recommendations.
  • Hold associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
  • Lead cross-functional projects and identify and solve complex/ambiguous problems in all areas of the business.
  • Meet with prospective clients to present company offerings, discuss products, and showcase service solutions.
  • Oversee daily operations with a practiced eye, focusing on efficiency, team collaboration and process improvements.

Guest Liaison Manager

Sheraton Hotel and Towers Lagos, Nigeria
02.2000 - 10.2006
  • Serve all manner of guest needs, including setting up dinner reservations and booking them tickets to local attractions.
  • Improve guest satisfaction scores dramatically with enhanced customer service strategies.
  • Hire, motivate, and assess performance of staff to keep operations efficient and on-track.
  • Inspect property to identify functionality, compliance, and quality issues.
  • Support leadership by maintaining hotel standards and promoting hotel and its services.
  • Schedule employees to maintain adequate coverage for expected business needs and customer demand levels.
  • Engage guests and staff to resolve issues and challenges in positive way.
  • Kept the occupants happy with their stay by providing knowledgeable service and quick resolutions for all complaints.

Education

GED - Continuing Education

State of Georgia Technical College System
Marietta, GA
01.2018

Property and Casualty Claim Adjuster/Agent - undefined

R.S. Thomas Training Associates
Atlanta, GA
01.2017

Master of Arts - Theology

King's Evangelical Divinity School
Broad Stairs Kent United Kingdom
01.2004

Bachelor of Science - Computer Science

Lagos City Computer College
Ikeja, Lagos
01.1999

Skills

  • Cargo Acceptance/handling
  • Monitor cargo
  • Office support
  • Office supply management
  • Export & Import Expert
  • Innovation skills
  • Data Capturing
  • Dangerous Goods (DG) IATA Certified Technician
  • Microsoft Office
  • Financial Analyst
  • Office Administration
  • P & C Claim Adjuster
  • Cargo Spot, Cargo Wing
  • Coaching and mentoring
  • Performance appraisals
  • Call center experience
  • Verbal and written communication
  • Client relationship management

Accomplishments

  • Supervised team of 21 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Certified IATA Dangerous Goods Technician, Alliance Ground International and Swissport Cargo Services.

Languages

English
Full Professional

Timeline

Export Office Agent (supervisor)

Alliance Ground International
09.2022 - Current

Export Cargo Office Agent (Lead)

Swissport Cargo Services
02.2019 - 05.2022

Package Handler

FedEx Ground
01.2019 - 07.2019

Manager

American Home Care Services
03.2009 - 07.2018

Guest Liaison Manager

Sheraton Hotel and Towers Lagos, Nigeria
02.2000 - 10.2006

Property and Casualty Claim Adjuster/Agent - undefined

R.S. Thomas Training Associates

GED - Continuing Education

State of Georgia Technical College System

Master of Arts - Theology

King's Evangelical Divinity School

Bachelor of Science - Computer Science

Lagos City Computer College