Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Reginald Hannah

Chicago,IL

Summary

Highly accomplished and visionary leader with extensive experience in account management, business development, management consulting, and process improvement. Skilled in developing and executing strategic account plans to maximize profitability and expand market share. Success in identifying new opportunities, creating transformative strategies, and executing initiatives that lead to sustainable business growth. Instrumental in driving organizational change, achieving tangible results, and delivering value through various initiatives across business. Demonstrated ability to manage large-scale projects while ensuring timely delivery and seamless execution of client initiatives. Possess exceptional communication and negotiation skills, adept at influencing key stakeholders and resolving complex customer issues. Five years of Operational Management experience, providing an exceptional client and employee experience. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Professional Services Account Manager

Ricoh USA
03.2009 - 09.2023
  • This PSAM role constantly evolved to keep up with growing technological changes
  • Served as subject matter expert in articulating and providing Ricoh outsourcing proposition and services to senior executives and C-Level decision makers to establish credibility, provide trusted solutions, and foster client trust
  • Fostered and nurtured vital contract relationships with high-level representatives from client organizations for ongoing satisfaction and long-term partnerships
  • Overlaid and collaborated with internal partners and other specialists to develop detailed written proposals and respond to proposal requests
  • Facilitated open and shared communication among team members to uphold quality, cost-effectiveness, and on-time delivery, while consistently meeting and exceeding customer satisfaction targets
  • Provided accurate forecasts for account budgets and efficiently conducted customer appointments throughout assigned territory while ensuring proactive and responsive approach to client engagement
  • Structured and led quarterly and yearly client strategy meetings with key stakeholders, directors, and C-level contacts, reviewing contract KPI's and top key company initiatives, to better align Ricoh's portfolio of services to meet goals and needs of clients
  • Achieved yearly revenue goals exceeding $3M to 5M by overseeing growth and evaluation of client account team progress
  • Implemented strategies for deploying and offering outsourced document management solutions to both current and prospective Ricoh partners, resulting in enhanced market penetration and revenue growth
  • Average Client Experience survey scores were @ 93% and higher
  • Broadened scope of services provided to clients by crafting all-inclusive new business opportunities, including Ricoh and third-party hardware and software, on-site and off-site business management solutions, process improvement, consulting, and change management services.

Digital Services Specialist

Ricoh USA
01.2016 - 01.2023

Services Sales Specialist

Ricoh USA
01.2012 - 01.2016

Loan Officer

Integrus Lending/ Fidelity Mortgage
02.2005 - 03.2009
  • Attract new mortgage loan applications by developing relationships within communities, specifically real estate communities and with in-house leads; making sales calls to prospective customers
  • Pre-approve mortgage loans by examining application and supporting documentation; estimating credit-worthiness; calculating repayment risk
  • Complete mortgage loans by monitoring collection, verification, and preparation of mortgage loan documentation.
  • Averaged 4 loan closings per month, exceeding monthly required minimum of 3.
  • Improved loan processing efficiency by streamlining application procedures and documentation requirements.
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
  • Negotiated favorable loan terms with borrowers, increasing overall profitability for the company.

Business Services Executive – Document Services Executive

Xerox Corporation
01.1998 - 12.2004
  • Deployed strategy to sell new Document Outsourcing Agreements to non-Xerox clients
  • Subject matter expert for presenting the Xerox outsourcing proposition to executive level decision makers
  • Accountable for mapping customer business objectives with Xerox Portfolio of Services
  • Packaged comprehensive new business deals which could include third party hardware and software, onsite management, process improvement, consulting, and Xerox technology
  • Deployed strategy to retain and renew existing Document Outsourcing Agreements with Xerox clients
  • Developed and maintained key contract relationships with high level representatives of client organizations
  • Developed detailed written proposals either individually or in collaboration with varied internal partners & specialists
  • Performed product demonstrations
  • Negotiated close of sale and complete documentation for customer orders
  • Facilitated open & shared communication among account team members to ensure quality, cost, delivery requirements & customer satisfaction was achieved
  • Monitored and evaluated territory account progress against revenue goals
  • Provided accurate forecast of account budgets
  • Scheduled and conducted customer appointments throughout an assigned ten state territory.

Field Manager, Managed Services

Xerox Corporation
01.1989 - 01.1998
  • Accountable for implementation of Operational Excellence process; led the delivery of contracted services at multiple sites; Deployed services and solutions that met agreed upon Standards of Performance and Statements of Work; Achieved business objectives and resolved shortfalls and issues; provided leadership to achieve positive customer experience and employee motivation and satisfaction; Lead relationship with sales and other Xerox organizations; Responsible for account growth through labor productivity, efficient operational practices, and new product/services offerings; Administered HR programs and process – Compensation and Performance Management; P&L Management; Determined staffing requirements, interviewed and hired new employees
  • Achieved diversity and Operation objectives; Provide leadership and motivating team environment for employees; Accountable for the development, recognition, and retention of team members.
  • Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
  • Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.

Education

Skills

  • Account Management
  • Business Development
  • Territory Management
  • Relationship Building
  • Change Management
  • Team Training
  • Client Management
  • Converting leads
  • Stakeholders Engagement
  • Revenue Growth

Certification

IBM Explore Emerging Tech Certification,Information Technology Fundamentals, Nintex Certification, Docuware Certification, Change Management Certification

Timeline

Digital Services Specialist

Ricoh USA
01.2016 - 01.2023

Services Sales Specialist

Ricoh USA
01.2012 - 01.2016

Professional Services Account Manager

Ricoh USA
03.2009 - 09.2023

Loan Officer

Integrus Lending/ Fidelity Mortgage
02.2005 - 03.2009

Business Services Executive – Document Services Executive

Xerox Corporation
01.1998 - 12.2004

Field Manager, Managed Services

Xerox Corporation
01.1989 - 01.1998

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Reginald Hannah