Reginald Hardaway
Chicago,IL
Summary
Adept at enhancing IT operations, I leveraged my technical and interpersonal skills at the US Navy Reserves MA Unit to optimize network functionality and provide exceptional remote support. Specializing in network troubleshooting and effective communication, I significantly improved system efficiency and user satisfaction, showcasing a unique blend of technical prowess and customer service excellence.
Professional cybersecurity specialist skilled in threat analysis, network security, and incident response. Strong focus on team collaboration and achieving results, adapting to changing needs seamlessly. Known for robust problem-solving abilities, strategic thinking, and effective communication. Expertise includes risk management, vulnerability assessments, and regulatory compliance.
Overview
2
2
years of professional experience
Work History
IT Technician Assistant
US Navy Reserves MA Unit
01.2013 - 06.2015
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
MBA - Cybersecurity
Florida Institute of Technology
Melbourne, FL12-2024
Certificate - Cybersecurity
Springboard
11-2024
Certificate - Google IT Support Professional Certificate
Coursera Google IT Support Professional
Online01-2023
Certificate - Computer Security & Systems Management Specialize
Coursera University Colorado System
01-2023
Healthcare IT Support
Coursera Johns Hopkins University
01-2023
Bachelor of Arts - Psychology
Chicago State University
Chicago, IL06-1993
Skills
- Desktop technical support
- Hardware installation
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- System administration
- Network maintenance
- Help desk operations
- Application installations
- Wireless networking
- IT documentation
- Network security
- Virtualization technologies
- Software updating
Languages
English
Full Professional
Spanish
Elementary
Timeline
IT Technician Assistant
US Navy Reserves MA Unit
01.2013 - 06.2015
MBA - Cybersecurity
Florida Institute of Technology
Certificate - Cybersecurity
Springboard
Certificate - Google IT Support Professional Certificate
Coursera Google IT Support Professional
Certificate - Computer Security & Systems Management Specialize
Coursera University Colorado System
Healthcare IT Support
Coursera Johns Hopkins University
Bachelor of Arts - Psychology
Chicago State University
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