Reginald Harrell

Concierge:

• Managed daily operations of concierge desk.
• Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Ensured residents safety and security, monitoring public areas and managing access to guest floors.

Transportation Specialist:

• Scheduled, confirmed and transported residents to appointments and outings.

Housekeeping/Floor Technician:

• Completed regular floor cleaning by using appropriate equipment and cleaning solutions.
• Demonstrated strong knowledge of various flooring materials and appropriate cleaning methods for each type.
• Worked with supervisor to design detailed floor maintenance schedules based on floor types and foot traffic.

• Provided companionship and emotional support by engaging in meaningful conversations and activities.
• Provided companionship and emotional support by engaging in meaningful conversation, socialization, and activity while providing personal care assistance..
• Delivered personal care services, promoting dignity and respect for individuals.
• Coordinated transportation and errands to support client independence and mobility.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
• Managed all financial and medical needs.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

• Optimized customer experience by delivering superior services and effectively recommending product.
• Forecasted purchasing trends and improved merchandising strategies.
• Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.