Reginald Hayes
San Antonio,TX
Summary
Accomplished Senior Mobile Specialist with a proven track record at KCI Wireless and Spectrum enhancing customer satisfaction and team productivity.
Expert in operations management and customer relations, demonstrated through agile problem-solving and effective leadership. Skilled in financial management and fostering strong customer loyalty, significantly contributing to business growth and team cohesion.
Motivated business professional bringing 14 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating, and supporting staff members.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Mobile Specialist
KCI Wireless
06.2022 - 01.2024
- Resolved technical issues through diligent troubleshooting and effective problem-solving techniques.
- Improved team productivity through agile methodologies and clear communication channels.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Meeting target goals and provided training to new hires.
Store Specialist/Team Leader
Spectrum
10.2023 - 07.2024
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Managed cash registers accurately during busy periods while maintaining a friendly demeanor under pressure.
- Participated in staff meetings to discuss ways to enhance workplace efficiency and improve customer experiences continuously.
- Trained new employees on store policies and procedures, contributing to a cohesive work environment.
- Performed regular audits of merchandise, ensuring accuracy in pricing and labeling information.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
Assistant Manager
Famous Footwear
03.2021 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Theft and loss prevention
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Multiple Store Manager
Planet K Gifts
01.2016 - 01.2021
- Enhanced loss prevention efforts by enforcing strict security protocols at each location while conducting routine audits of inventory levels.
- Tracked performance indicators regularly to measure success against established targets and adjust tactics accordingly when needed.
- Reduced employee turnover by fostering a positive workplace culture that encouraged professional growth opportunities.
- Daily organization, project management and bookkeeping along with setting up and conducting interviews and weekly meetings with company owner for three locations.
- Inventory control.
Business Owner
RDnD Pressure Washing and Cleaning Services
03.2011 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Mobile Car Wash and Detailing
- Set appointments and Marketing Advertisement
- In charge of commercial and residential quotes and contracting.
Education
No Degree - Business
San Antonio College
San Antonio, TXFrontline Manager Leadership Essentials Cert - Business Management
University of Denver
Denver, COA.S.E. Certification - Automotive Service Techinician
South Texas Vocational Institute
San Antonio, TX06.2016
High School Diploma -
George Gervin Academy
San Antonio, TX06.2007
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Relationship Building
- Work Planning and Prioritization
- Employee Training
- Team Collaboration and Leadership
- Issue Resolution
- Operations Management
- Bookkeeping
- Financial Management
Certification
ASE Certified
University of Denver- Frontline Manager Leadership Essentials
Enjoy exercise to release stress, training animals, staying busy with home and side jobs.
I have developed a pattern that helps me stay focused on my work path and at home life. Everything I do is relative to how I operate at work and in certain situations pertaining to. A humble mind and spirit creates a level work environment as well as home. Meaning, my coworkers and/or employees love talking to me and trust me to be able to ask for advise or assistance. I feel my at home hobbies and life has prepared me with the patience and the ability to listen and empathize.
Timeline
Store Specialist/Team Leader
Spectrum
10.2023 - 07.2024
Senior Mobile Specialist
KCI Wireless
06.2022 - 01.2024
Assistant Manager
Famous Footwear
03.2021 - 06.2022
Multiple Store Manager
Planet K Gifts
01.2016 - 01.2021
Business Owner
RDnD Pressure Washing and Cleaning Services
03.2011 - Current
No Degree - Business
San Antonio College
Frontline Manager Leadership Essentials Cert - Business Management
University of Denver
A.S.E. Certification - Automotive Service Techinician
South Texas Vocational Institute
High School Diploma -
George Gervin Academy
ASE Certified
University of Denver- Frontline Manager Leadership Essentials
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