Summary
Overview
Work History
Skills
Timeline
Generic

Reginald Jackson

Houston

Summary

Motivational leader with over 30 years in the Industrial Industy and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

13
13
years of professional experience

Work History

Hydroblast Supervisor

Evergreen
03.2024 - 12.2024
  • Responsible for job walks with site personnel, managing all aspects of projects progress, fiscal control, staffing, safety compliance and to control overall cost.
  • Responsible for the overall quality and timeliness of projects.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Account Manager

USADEBUSK
09.2023 - 03.2024
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Follow and promoted USAD Safety Standards.
  • Successfully oversaw and mentored crew leaders, supervisors and technicians.
  • Visited customers sites on a regular basis to achieve sales targets.

Branch Manager

USADEBUSK
03.2022 - 09.2023
  • Responsible for an overall profitable operation providing various service offerings to the heavy industrial, manufacturing, refining and power industries.
  • Responsible for tracking record of people management skills
  • Responsible for the Understanding of equipment utilization.
  • Responsible for the commitment to safety and successfully developed a strong safety culture.
  • Followed all company policies, processes, and acts in a safe manner
  • Responsible for P&L responsibility
  • Planed and coordinated with sales, staff, purchasing, logistic, finance to ensure projects meet cost and customer expectations
  • Managed labor to meet utilization objective and focuses on labor relations, OSHA, worker’s compensation regulations/laws

Account Manager

USADEBUSK
09.2022 - 06.2023
  • Managed Projects and Turnarounds for Plants, Refineries and Chemical Plants.
  • Responsible for the Supervision of Team Leaders, Supervisors and Technicians to ensure Safety Standards were met.
  • Secures customer orders for HPC that achieve revenue targets through direct selling, focusing on solutions that add value to their respective businesses, developing strategies that focus on their bottom- line performance.
  • Primary liaison between customer & HPC operations in resolving service issues
  • Monitors account activity to ensure that defined customer key performance indicators (KPIs) are met
  • Cultivates quality relationships laterally and above primary contact to retain clients & win referrals to new clients
  • Demonstrates business acumen, cultivating a network with the result of earning the respect to be viewed as a trusted business advisor.
  • Reviews project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.
  • Establishes work plan and staffing for each phase of project, and arranges for recruitment or assignment of project personnel.
  • Supports customers during the implementation of contracts and throughout the relationship; seeking customer feedback; taking responsibility for customer satisfaction and/or loyalty.
  • Performs effective communication of account activity and requirements with all support staff to ensure account services are maintained at the highest level.

Field Supervisor

USADEBUSK
01.2018 - 03.2022
  • Supervise, coach, and develop staff members, assist in training all new employees in completion of expected job duties in accordance with all company and client policy.
  • Supervise staff members’ workplace performance and attendance.
  • Ensure all equipment functions properly, adhere to and enforce all safety OSHA guidelines, policy, and procedures.
  • Must have specific knowledge of all Hydro Blast Pumps (10K, 20K, 40K).
  • Must have specific knowledge of Liquid Vacuum and Air Machine Trucks.
  • Load out hydro blast and vacuum truck jobs, i.e., be familiar with all pieces of equipment necessary to complete the required job scope safely and effectively.
  • Inspect all aspects of work from the jobsite to equipment before commencing work.
  • Complete Job Safety Analysis (JSA) and all applicable safety paperwork.
  • Communicate Updates with Clients.
  • Assist in general maintenance of company equipment, service, grease, etc.
  • Wash and clean company equipment – Pressure wash, clean cabs, etc.
  • General housekeeping – sweeping floors, taking out trash, and helping keep work areas clean and organized.
  • Help with future job load outs or unloads from previous jobs – Return equipment and PPE back to designated areas.
  • Complete time sheets and all admin paperwork by required deadlines.
  • Perform other duties as assigned.

Site Manager

Clean Harbors
03.2012 - 07.2014
  • Monitor overall branch performance with special attention to safety and environmental issues, providing solutions to problems that repeatedly affect branch performance or could lead to future issues
  • Provide overall leadership and direction while maintaining a secure and respectful team-oriented workplace
  • Ensure employees are operating according to company goals, objectives, and core values by monitoring and reinforcing employee compliance with Company Policies & Procedures as well as government and industry regulations
  • Ensure staff are following safe work practices, completing job duties efficiently and that adequate support is provided
  • Conduct periodic field visits to inspect the equipment and working environment
  • Work closely with District Manager to monitor safety statistics and ensure compliance with reporting procedures regarding accidents/incidents and reporting, reviewing important documents submitted
  • Aggressively market the Company services and seek growth opportunities in addition to maintaining collaborative and profitable relationships with customer organizations
  • Prepare annual budget, based on market projections, needs for refurbishments, capital expenditures and fleet additions including the enforcement of cost controls and general efficiencies to ensure achievement of financial targets and profit margins while monitoring of all repair and maintenance costs and taking corrective actions when required, planning, organizing, directing and controlling all major maintenance to provide AFE’s to maintain budget guidelines
  • Monitor on-going updates of equipment and parts inventories and general purchasing process to ensure quality and cost effectiveness while ensuring 100% compliance with regulated certification requirements for equipment and personnel training
  • Perform annual Performance Reviews of all staff under your management and participate in the evaluation and development of niche markets to enhance profitability
  • Identify and communicate potential growth opportunities for the company to the Operations Team

Skills

  • TWIC CARD
  • HAZWOPER TRAINING
  • CONFINED SPACE TRAINING
  • Account Development and Networking
  • Team Collaboration
  • Team Leadership
  • Customer Relationship Management
  • Site Safety Coordinator
  • Respirator Fit Tested
  • Basic Plus

Timeline

Hydroblast Supervisor

Evergreen
03.2024 - 12.2024

Account Manager

USADEBUSK
09.2023 - 03.2024

Account Manager

USADEBUSK
09.2022 - 06.2023

Branch Manager

USADEBUSK
03.2022 - 09.2023

Field Supervisor

USADEBUSK
01.2018 - 03.2022

Site Manager

Clean Harbors
03.2012 - 07.2014

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Reginald Jackson