REGINALD JONES
Richardson
Summary
Experienced in supervisory practices and procedures, results-driven with P&L skills. Proven leadership in high-demand situations. Skilled in sales, marketing, scheduling, and proactive task prioritization. Background in budgeting and strong interpersonal and communication skills. Expertise in conflict management, resolution, financial and operational audits. Proficient in training, development, cost and labor controls.
Overview
21
21
years of professional experience
Work History
Special Operations Manager
J&P Asset Management
07.2024 - 02.2025
- Maintain a service excellence standard in the absence of a general manager; create, implement, and achieve financial goals on an on-going basis; develop, implement, and monitor marketing strategies to bolster revenues in a competitive market; oversee maintenance and quality standards of the hotel; recruit, motivate and develop staff in a positive work environment
- Coordinate capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage or deterioration
General Manager
Extended Stay America
11.2021 - 07.2024
- Plan and organize accommodation, promote and market the business, manage budgets and financial plans and control expenditure, maintain statistical and financial records, set and achieve sales and profit targets, recruit, train and monitor staff, plan work schedules for individuals and teams, meet and greet guests, resolve complaints, address problems and troubleshoot accordingly, supervise maintenance, supplies, renovations and furnishings, develop relationships with contractors and suppliers, carry out inspections of property and services ensure compliance with licensing laws, health and safety and other statutory regulations
Front Office Manager
Hilton Garden Inn
08.2019 - 11.2021
- Supervised all front office personnel and ensures proper completion of all front office duties
- Directed and coordinated the activities of the front desk, reservations, and guest services
- Participated in the selection of front office personnel
- Trained front office personnel in accordance with Hilton standards
- Scheduled the front office staff in accordance with budget guidelines and through the direction of the GM
- Evaluated the job performance of each front office employees
- Maintained working relationships and communication with all departments
- Resolved guest related problems quickly, efficiently and courteously
- Worked within the allotted budget for the front office
- Conducted regularly scheduled meetings of front office personnel
- Conducted regular audits of Hilton standards and made sure they conformed to QA specifications
Assistant General Manager
Staybridge Suites
08.2017 - 09.2019
- Managed the budgets and business financial plans of a six-million dollar two-hundred-room
- Planned, organized, and directed the operations of rooms division, sales, engineering, food and beverage, accounting, payroll, risk management, safety training, and human resources
- Provided strategic leadership and business planning to all departments, conducted weekly team meetings and regular data analysis of customer service metrics, market segment trends, pricing strategies, and hotel spending patterns
- To provide more attractive hotel products for customers, improve customer service delivery, maximize hotel revenues, and minimize hotel costs
- Worked closely with revenue management to optimize occupancy and revenue
Logistics Supervisor, Quality Supervisor
Saline Manufacturing
10.2015 - 08.2017
- Responsible for all inbound and outbound shipping including loading and unloading
- Negotiate rates in order to maximize profitability on all jobs
- Plan and execute projects
- Provide and utilize checklists on all jobs to ensure quality standards are met
General Manager
Value World Inc
10.2013 - 07.2015
- Achieved and maintained comparable sales increase
- Ensured production quotas were met
- Daily implementation of sales for organization
- All aspects of scheduling
- All phases of employment
- Payroll
- Budgeting
- Inventory control
Assistant Manager
Family Dollar Stores
09.2011 - 10.2013
- Assisted store manager with all aspects of daily operations
- Increased customer retention through outstanding customer service
- Supervised, trained, and developed team members on operating practices and procedures
- Maintained inventories
- Utilized merchandising techniques to ensure customer appeal
General Manager
Illitch Holdings
01.2008 - 02.2011
- Achieved accuracy and service time goals
- Maintained quality standards on all products served
- Recruited, hired, trained, and evaluated staff
- Developed a productive team by providing direction and supervision to staff through appropriate use of delegation, communication, and disciplinary skills
- Performed labor scheduling, product ordering, and sales projections accurately
- Utilized various customer service techniques required for achieving sales goals
- Local store marketing
- First year sales increase of 9.1%
- Second year sales increase of 9.8%
Guest Services Supervisor
Hampton Inn
12.2006 - 01.2008
- Oversaw front office staff which included supervisors and reservationists
- Greeted and completed established check-in procedures for arriving guests using both manual and computerized methods
- Regularly calculated and/or posted monies, receipts, guest accounts, and other forms of credit using accurate, proper cash handling methods and established procedures in order to maintain accurate hotel records
- Various, consistent guest compliments
General Manager
Illitch Holdings-Little Caesars
11.2003 - 12.2006
- Increased sales by providing excellent customer service
- Team development
- Recruited, trained, and promoted staff
- Assisted with the training of hired-in managers
- Maintained controllable to meet budget
- Ordered and maintained proper inventory levels
Education
ABA -
Henry Ford Community College
01.2004
Skills
- Cross-functional coordination
- Collaboration
- Operational excellence
- Performance reporting
- Marketing
Timeline
Special Operations Manager
J&P Asset Management
07.2024 - 02.2025
General Manager
Extended Stay America
11.2021 - 07.2024
Front Office Manager
Hilton Garden Inn
08.2019 - 11.2021
Assistant General Manager
Staybridge Suites
08.2017 - 09.2019
Logistics Supervisor, Quality Supervisor
Saline Manufacturing
10.2015 - 08.2017
General Manager
Value World Inc
10.2013 - 07.2015
Assistant Manager
Family Dollar Stores
09.2011 - 10.2013
General Manager
Illitch Holdings
01.2008 - 02.2011
Guest Services Supervisor
Hampton Inn
12.2006 - 01.2008
General Manager
Illitch Holdings-Little Caesars
11.2003 - 12.2006
ABA -
Henry Ford Community College
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