Reginald Jones
Baltimore,MD
Summary
Dynamic hospitality professional with extensive experience at IHOP, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction and drive sales growth through effective communication and multitasking. Skilled in cash handling and fostering a collaborative work environment, consistently achieving operational excellence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Chipotle
09.2024 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Assistant General Manager
IHOP
03.2024 - 08.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Crew Chief
IHOP
11.2023 - 03.2024
- Managed team according to company standards and compliance requirements.
- Organized daily assignments for crew members, ensuring efficient use of time and resources.
- Trained all team members on key roles to maintain flexibility.
- Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
Cook
IHOP
06.2023 - 11.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Server
IHOP
03.2023 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma - Interactive Media Production
Digital Harbor Highschool
Baltimore, MD06.2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Customer engagement
- Taking orders
- Interactive communication skills
- Flexible schedule
- Safety awareness
- Basic math
- Leadership qualities
- Learning agility
- Store opening and closing
- Crew leadership
- Hospitality service expertise
Certification
Adobe photoshop certified
Timeline
Crew Member
Chipotle
09.2024 - Current
Assistant General Manager
IHOP
03.2024 - 08.2024
Crew Chief
IHOP
11.2023 - 03.2024
Cook
IHOP
06.2023 - 11.2023
Server
IHOP
03.2023 - 06.2023
High School Diploma - Interactive Media Production
Digital Harbor Highschool
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