Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reginald Jones

Durham,NC

Summary

Dedicated professional with extensive experience at Duke University, excelling in housekeeping and customer service. Proven ability to enhance guest satisfaction through effective teamwork and meticulous attention to detail. Skilled in multitasking and problem-solving, ensuring a clean and welcoming environment while adhering to safety protocols.

Overview

24
24
years of professional experience

Work History

Housekeeper

Duke University
03.2018 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Senior Equipment Operator

Duke University
03.2009 - 06.2018


  • Maintain the landscape around and within the Duke University campus
  • Water trees, grass and pickup trash
  • Cut grass, hedges, brushes and trees

Househeeper

Duke University
05.2006 - 03.2009
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Account Manager

Rainbow Rentals
12.2000 - 12.2003

Set up new accounts

Accept payments on new and exiting accounts daily

Supervised 2 employees

Load and unload trucks

Interact with customers

Education

N/A - Business Administration

University of Phoenix
Tempe, AZ

N/A - Business Administration

Durham Tech Community College
Durham

High School Diploma - N/A

Northern High School
Durham, NC
06.2000

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Basic computer alills
  • Customer service-focused
  • Excellent oral and written communication
  • Customer-oriented
  • Complex Problem-solving
  • Multitasking and organization
  • Professional and courteous
  • Team support and collaboration

Timeline

Housekeeper

Duke University
03.2018 - Current

Senior Equipment Operator

Duke University
03.2009 - 06.2018

Househeeper

Duke University
05.2006 - 03.2009

Account Manager

Rainbow Rentals
12.2000 - 12.2003

N/A - Business Administration

University of Phoenix

N/A - Business Administration

Durham Tech Community College

High School Diploma - N/A

Northern High School
Reginald Jones