Summary
Overview
Work History
Education
Skills
Timeline
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Reginald Kiper

Lawrenceville,Georgia

Summary

Detail-oriented and proactive Network Operations Control professional with 3 years of experience in monitoring, maintaining, and optimizing network performance. Adept at troubleshooting network issues, implementing solutions, and collaborating with cross-functional teams to ensure seamless operations. Seeking to leverage my expertise in network management and problem-solving at Amazon to enhance network reliability and drive operational excellence.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

Network Operations Control Specialist

Amazon
8 2021 - Current
  • Analyzed internal dashboards to provide logistical support to 140+ Amazon sort centers across the U.S., assessing potential issues, at-risk volume, and staffing metrics to ensure daily fulfillment goals are met.
  • Evaluated support tickets escalated from the Operations team, identifying root causes, potential solutions, and necessary resources, resulting in high inter-departmental trust and efficiency.
  • Developed and implemented new strategies for risk evaluation, utilizing key predictors and metrics to reduce rates of lost or missing packages.
  • Piloted new dashboards for real-time on-site risk management, testing and refining metrics for better communication of data across sites.
  • Led cross-team projects to address ad-hoc requests and improve labor planning within the sort center network.

COVID Safety Associate

Amazon
05.2020 - 08.2021
  • Conducted regular inspections to ensure compliance with COVID-19 safety protocols, including social distancing, mask-wearing, and sanitation practices.
  • Performed temperature checks and health screenings for employees entering the facility.
  • Ensured that high-touch surfaces and common areas were cleaned and sanitized according to established protocols.
  • Educated employees on COVID-19 safety practices, addressing concerns and questions to ensure a safe working environment.
  • Maintained accurate records of health screenings, sanitation activities, and safety-related incidents.

Sort Center Associate

Amazon
11.2019 - 05.2020
  • Assisted in sorting and processing packages efficiently to meet operational targets.
  • Operated various sorting and handling equipment in adherence to safety procedures.
  • Coordinated with team members to ensure accurate and timely processing of shipments.

Education

Electronic Technology -

Central Georgia Technical College
01.2011 - 05.2013

Skills

Proficient in Quality Assurance (QA) and production safety procedures

Skilled in SQL and data analytics

Strong written and oral communication skills

Expertise in problem-solving and troubleshooting

Experienced in logistics management and operational coordination

Proficient in Microsoft Suite: MS Word, MS Access, MS PowerPoint, and Ms Excel

Timeline

COVID Safety Associate

Amazon
05.2020 - 08.2021

Sort Center Associate

Amazon
11.2019 - 05.2020

Electronic Technology -

Central Georgia Technical College
01.2011 - 05.2013

Network Operations Control Specialist

Amazon
8 2021 - Current

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Reginald Kiper