Reginald Law
Atlanta,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Credit Counselor
The Credit Counseling Foudation
Plantation, FL
10.2004 - 12.2007
- Go over Budget with Client, send creditor payment proposals, handle creditor inquiries, make payments on behalf of clients, resolve decline proposals, make adjustments and maintain clients account by making sure payments are received on time and helping update credit bureau information.
Proposal Department/Transitions
American Leasing Corporation
Fort Lauderdale, FL
04.2002 - 08.2004
- Contacted Clients and explain Debt Management Program
- Go over creditor information, contact creditor's to confirm account accuracy, process proposals, resolve reasons for declined proposals, handle client inquires.
Customer Satisfaction Specialist II
MBNA America
Boca Raton, FL
03.1998 - 02.2002
- Handle customer inquires, process monetary adjustments
- Update credit bureau information
- Market and Cross-sell other company products
- Became a Certified Mentor, assisted in business developement task force called 'Branch Services', had a 'Masterpiece Idea' implemented that helped productivity.
Front Desk Representative
Marriott Hotel, Casa Marina
Key West, FL
01.1996 - 01.1998
- Providing tours of Hotel sites, checking guests in/out of the hotel
- Provide information and help set up Tours of Key West Main Attractions and Landmarks.
Assistant Manager
Champs Sports
North Miami Beach, FL
07.1993 - 10.1995
- Managing the efforts of 5 employees, handling customer returns, scheduling/time sheets, Visual Displays, process payroll
- Responsible for store inventory
- Promoted to the most successful store in the Company.
Education
Bachelor of Arts: Communications (Radio, TV, FILM) -
Jacksonville University
Jacksonville, FLSkills
- Excellent Communication skills
- Fast Learner both verbal & written
- Problem Solving & Comprehension Skills
- Computer Literate
- Customer Satisfaction
- Performance Goals
- Customer Inquiries
- Financial Documentation
- Financial Counseling
- Customer Proposals
- Payment Arrangements
- Customer Support
- Reading Comprehension
Honors And Activities
Volunteer at Goodwill, 1991
Timeline
Credit Counselor
The Credit Counseling Foudation
10.2004 - 12.2007
Proposal Department/Transitions
American Leasing Corporation
04.2002 - 08.2004
Customer Satisfaction Specialist II
MBNA America
03.1998 - 02.2002
Front Desk Representative
Marriott Hotel, Casa Marina
01.1996 - 01.1998
Assistant Manager
Champs Sports
07.1993 - 10.1995
Bachelor of Arts: Communications (Radio, TV, FILM) -
Jacksonville University
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