Summary
Overview
Work History
Education
Skills
Timeline
Generic

Reginald Lee

Florissant,MO

Summary

Experienced entrepreneur, professional, and leader with over 25 years of expertise in operations and management. Known for being results-driven and highly focused on client satisfaction. Diverse skill set in logistics, transportation, warehousing, customer service, and office management.

Overview

10
10
years of professional experience

Work History

Company Driver

Affton Trucking (A Dana Company)
06.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Pulling Hazmat loads OTR, Regional, and Local.
  • Clean MVR and Safety record.

Owner / CEO

D Laniger Transportation LLC
01.2021 - 06.2024
  • Interstate Carrier Operating under USDOT 3584613 and MC 1212038
  • Authorized to transport general freight throughout the United States
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed day-to-day business operations.
  • Primary customers included: Convoy, CH Robinson, Schneider, TQL.
  • Clean MVR and Safety Record

Operations Manager III

Amazon - STL5 Sort Center
06.2019 - 01.2021
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Analyzed and reported on key performance metrics to senior management.

Operations Manager - Retail Lockbox

USBANK
09.2017 - 04.2019
  • Responsible for the overall day-to-day operation of the 24 x 7 payment processing site.
  • Led a staff of 7 direct managers and 180 hourly and contract employees.
  • Actively managed to an annual budget of $9M; and to all KPIs and SLAs for the site.
  • Collaborated with cross functional department managers to ensure adherence to best practices and to resolve workflow barriers.

Team Manager - Rewards Specialty Group

USBANK Customer Service Center
05.2016 - 09.2017
  • Led a team of 45 high performing associates responsible for providing exceptional "one call" satisfaction to our credit card Rewards customers.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines and KPIs.
  • Defined clear targets and objectives and communicated to all team members.
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.

Team Manager - Bank Cards

USBANK
08.2014 - 05.2016
  • Responsible for providing customer service to USBANK and Elan Financial Services (subsidiary of USBANK) customers.
  • Monitored and managed to all KPIs and SLAs.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Selected to serve on a new Client Advocacy initiative specific to the Kansas City market at-large. Collaborated with partners across multiple business lines to discuss client-driven related strategies and outcomes, and shared best practices.

Education

Bachelor of Arts - Management And Human Relations

MidAmerica Nazarene University
Olathe, KS
05-2000

Skills

  • CDL-A License - May 2022
  • Hazmat Tanker Endorsement - July 2024
  • Liquid Tankers, Flatbed Totes, ISO Tanks, Pneumatic Tankers
  • TWIC card - 2022
  • Microsoft Office - Word, Excel, Powerpoint
  • Data Analytics
  • Accounts Payable and Receivables
  • Contract Negotiation
  • Customer/Client Service and Problem Resolution
  • Project Management
  • Excellent Verbal and Written Communitication
  • Strategic panning and forecasting

Timeline

Company Driver

Affton Trucking (A Dana Company)
06.2024 - Current

Owner / CEO

D Laniger Transportation LLC
01.2021 - 06.2024

Operations Manager III

Amazon - STL5 Sort Center
06.2019 - 01.2021

Operations Manager - Retail Lockbox

USBANK
09.2017 - 04.2019

Team Manager - Rewards Specialty Group

USBANK Customer Service Center
05.2016 - 09.2017

Team Manager - Bank Cards

USBANK
08.2014 - 05.2016

Bachelor of Arts - Management And Human Relations

MidAmerica Nazarene University

Similar Profiles

CREATE PROFILE
Reginald Lee