Reginald Lester
Bartlett,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
38
38
years of professional experience
Work History
Vehicle Service Support Supervisor
City Of Memphis - Police Services
07.1994 - Current
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Created, prepared, and delivered reports to various departments.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Monitored employee and customer interactions to assess quality of service.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Prepared employee schedules for maximum coverage during key hours.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Interceded between employees during arguments and diffused tense situations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Followed safety protocols for personal, guest and automobile safety.
- Parked and retrieved cars according to customer needs.
- Monitored and secured lot, reporting suspicious activity to management for quick resolution.
Team Leader - Control Room Operator
FedEx Corporation
12.1985 - 12.2000
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Mentored and guided employees to foster proper completion of assigned duties.
Early Education Teaching Assistant
Memphis Shrine School
08.1991 - 07.1994
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Applied play-based strategies to provide diverse approaches to learning.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Addressed behavioral and learning issues with parents and daycare management.
- Allowed for ample outdoor discovery time in schedule each day.
- Guided students to develop social, emotional and physical skills.
Education
Business Administration And Management
LeMoyne Owen College (1985 To 1988)
Memphis, TNHigh School Diploma -
Melrose High School
Memphis, TN06.1985
Skills
- Supplier Negotiations
- Operational Support
- Employee Support
- Documentation Support
- Operational Efficiency
- Operational Standards
- Team Goals
- Knowledge Base
- Microsoft Office
- Research and Analysis
- Meeting Coordination and Support
- Enforce Policies
- Handling Complaints
- Evaluate Performance
- Coordinate Schedules
- Workflow Processes
- Professional Relationships
- Accounting Records
- Staff Training
- Customer Inquiries
- Compliance Requirements
- Office Supplies and Inventory
- Operational Planning
Accomplishments
Deacon and Service Award, 2021 - Temple C.O.G.I.C
Friendship Award, 2019 - Omega Psi Phi - Memphis Chapter
Brotherhood Award, 2015 - Omega Psi Phi - Memphis Chapter
Most Outstanding Employee Award, 2014 - Vehicle Storage - City of Memphis
Bravo Zulu for Outstanding Performance, 1999 - FedEx - Memphis, TN
Outstanding Employee for Shrine School, 1994 - Memphis, TN
Affiliations
Fraternity Member and Financial Officer of Omega Psi Phi, 1989 to Present - Memphis Chapter
Current Board Member of Red Zone Orange Mound - Memphis, TN
Hobbies and Community Outreach
Strong annual and regular volunteer efforts in the Orange Mound Community and other neighborhood support programs.
Supporter of "Cut The Beef with Keith", Orange Mound, Memphis and surrounding areas.
Strong supporter of University of Memphis Sports as a season ticket holder and avid tailgater.
Physically active in the sports of basketball and skating, as well as a daily physical fitness regimen.
Timeline
Vehicle Service Support Supervisor
City Of Memphis - Police Services
07.1994 - Current
Early Education Teaching Assistant
Memphis Shrine School
08.1991 - 07.1994
Team Leader - Control Room Operator
FedEx Corporation
12.1985 - 12.2000
Business Administration And Management
LeMoyne Owen College (1985 To 1988)
High School Diploma -
Melrose High School
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