Reginald Lewis
Dallas,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Business Analyst
Yum Brands Inc.
Dallas, TX
06.2023 - Current
- Defined requirements for new projects through collaboration with stakeholders from different departments.
- Conducted interviews with subject matter experts to acquire insights into the organization's current systems and procedures.
- Developed test plans, scenarios, scripts, cases, and results matrices for system functionality validation.
- Provided valuable input on enhancing existing or proposed systems, leading to improved solution functionality.
- Crafted detailed process flows and user stories for documenting system requirements and designing effective solutions.
- Collected end user feedback on applications or systems, identifying usability issues.
- Created detailed functional specifications documents that defined the project's scope, objectives, and deliverables.
- Played a key role in creating informative training resources for a diverse range of products and services.
- Created, analyzed, and validated detailed functional specifications.
- Identified operational gaps between current and desired future states.
Assistant General Manager
Pizza Hut
The Colony, TX
01.2022 - 06.2023
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Evaluated current processes within the store environment to identify areas of improvement.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Resolved customer complaints quickly and efficiently.
- Maintained customer records and updated them as necessary.
Dietary Manager
Nexion Health Care
Flower Mound, TX
01.2017 - 11.2021
- Assisted in developing and implementing nutritional care plans for patients.
- Ordered food supplies, maintained inventory of equipment and ensured proper storage of food items.
- Conducted kitchen inspections to ensure sanitation and safety procedures were followed.
- Oversaw the preparation of meals according to established recipes, portion control guidelines and standard operating procedures.
- Adhered to all local, state, federal regulations pertaining to dietary management practices.
Traveling General Manager
Golden Chick
Dallas, TX
06.2015 - 12.2016
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
Assistant Store Manager
Golden Chick
Corsicana, TX
05.2014 - 06.2015
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Ensured compliance with safety regulations and company policies.
Fast Food Crew Member
Golden Chick
Corsicana, TX
04.2013 - 05.2014
- Followed all health and safety regulations when handling food.
- Greeted customers and took their orders in a friendly and efficient manner.
- Operated cash register to process customer payments accurately and efficiently.
- Provided quality customer service by adhering to company policies and procedures.
Education
Apprenticeship - Digital & Technology
Multiverse
05-2024
High School Diploma -
Corsicana High School
Corsicana, TX05-2015
Skills
- Requirements Gathering
- Quality Assurance
- Technical Writing
- P&L Management
- Expense Control
- Schedule Management
- Operations Oversight
- Communication Skills
- Data Analysis
- Leadership
- Gap analysis
- Strategic Planning
- Process Optimization
- User Acceptance Testing
- Product Development
- Narrative use cases
- Microsoft Office Suite
- SAP
Certification
- Multiverse Certificate in Applied Digital Business
- Getting Started as a Business Analyst Certificate
- Food Handler Certification
- Dietary Manager Certification
Timeline
Business Analyst
Yum Brands Inc.
06.2023 - Current
Assistant General Manager
Pizza Hut
01.2022 - 06.2023
Dietary Manager
Nexion Health Care
01.2017 - 11.2021
Traveling General Manager
Golden Chick
06.2015 - 12.2016
Assistant Store Manager
Golden Chick
05.2014 - 06.2015
Fast Food Crew Member
Golden Chick
04.2013 - 05.2014
Apprenticeship - Digital & Technology
Multiverse
High School Diploma -
Corsicana High School
- Multiverse Certificate in Applied Digital Business
- Getting Started as a Business Analyst Certificate
- Food Handler Certification
- Dietary Manager Certification
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