REGINALD LOPER
Downingtown,PA
Summary
Results-driven customer service professional with a strong background in warehouse operations, dedicated to delivering exceptional support. Proven track record of resolving customer complaints, improving satisfaction ratings, and contributing to efficient inventory management. Skilled in communication, problem-solving, and team collaboration, with a strong attention to detail and ability to work in fast-paced environments. Proficient in warehouse work and committed to providing top-notch service that meets and exceeds customer expectations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manufacturing Technician
Omega Flex
Exton, PA
01.2024 - Current
- 1. Spooling Metal Hose: Spool corrugated metal hoses onto reels or spools, ensuring accurate and efficient processing.
- 2. Inspection and Quality Control: Visually inspect hoses for defects, damage, or irregularities, and perform quality control checks to ensure hoses meet specifications.
- 3. Handling and Storage: Handle, store, and transport metal hoses, reels, and spools safely and efficiently.
- 4. Machine Operation: Operate machinery and equipment, such as spooling machines, cutters, and crimpers, to process metal hoses.
- 5. Measurement and Cutting: Measure and cut metal hoses to specified lengths, using precision cutting tools and equipment.
- 6. Packaging and Shipping: Prepare metal hoses for shipping, including packaging, labeling, and documentation.
- 7. Safety and Housekeeping: Maintain a safe and clean work environment, adhering to safety protocols and regulations.
Residential Counselor
Human Services Inc
West Chester, PA, US
08.2021 - 06.2023
- Providing emotional support and counseling: Offering one-on-one and group counseling sessions to residents, helping them to cope with emotional, behavioral, or psychological issues
- Developing and implementing individualized treatment plans: Working with residents to create personalized plans that address their specific needs, goals, and objectives
- Maintaining a safe and healthy environment: Ensuring the residential setting is clean, safe, and well-maintained, and that residents are aware of and follow rules and regulations
- Assisting with daily living activities: Helping residents with daily tasks such as meal preparation, laundry, and personal care, as needed
- Medication management: Assisting residents with medication administration, monitoring, and management, under the supervision of a medical professional
- Leading group activities and workshops: Organizing and facilitating group activities, such as recreational events, educational workshops, and support groups
- Building relationships and trust: Establishing positive relationships with residents, their families, and other stakeholders, and maintaining confidentiality and professionalism
- Crisis intervention and management: Responding to and managing crisis situations, such as suicidal ideation, aggressive behavior, or medical emergencies
- Collaborating with interdisciplinary teams: Working with other professionals, such as therapists, social workers, and medical staff, to ensure comprehensive care and support for residents
- Maintaining accurate records and documentation: Keeping detailed records of resident progress, incidents, and other relevant information, in accordance with organizational policies and procedures
- Providing transportation and accompaniment: Accompanying residents to appointments, outings, and other activities, as needed
- Participating in staff meetings and training: Attending staff meetings, training sessions, and other professional development opportunities to stay up-to-date on best practices and organizational policies
Store Associate
UPS
West Chester, PA, US
08.2020 - 08.2021
- Processing shipments: Weighing, measuring, and preparing packages for shipping, as well as processing payments and printing labels
- Operating a point-of-sale system: Handling cash, credit card transactions, and other forms of payment, as well as operating a point-of-sale system to process sales and services
- Selling products and services: Promoting and selling UPS services, such as shipping, packaging, and mailboxes, as well as other retail products like packaging materials and office supplies
- Maintaining a clean and organized store: Keeping the store tidy and organized, including the sales floor, stockroom, and customer service area
- Handling mail and package services: Receiving, sorting, and distributing mail and packages, as well as providing mailboxes and package receiving services to customers
- Offering business services: Providing services like faxing, copying, and printing, as well as binding, laminating, and other document finishing services
- Managing inventory: Receiving, stocking, and tracking inventory, including packaging materials, office supplies, and other retail products
- Working with technology: Using computer systems and software to process transactions, track inventory, and perform other tasks
- Collaborating with other team members: Working with other UPS Store Associates and management to provide excellent customer service, achieve sales goals, and maintain a positive and productive work environment
- Staying up-to-date on products and services: Participating in training and staying informed about new products, services, and promotions to provide excellent customer service and make sales recommendations
- Handling customer complaints and issues: Resolving customer complaints and issues in a professional and courteous manner, and escalating issues to management as needed
Material Handler
UPS
West Chester, PA, US
08.2020 - 08.2021
- Receiving and unloading packages: Unloading packages from trucks and containers, and sorting them by destination and type
- Sorting and scanning packages: Sorting packages by zip code, address, and other criteria, and scanning them to track their movement and location
- Loading packages onto trucks: Loading sorted packages onto trucks for delivery to other UPS facilities or to customers
- Operating warehouse equipment: Operating equipment such as conveyor belts to move packages and materials around the warehouse
- Maintaining a safe and clean work environment: Keeping the warehouse clean and organized, and following safety procedures to prevent injuries and accidents
- Working in a fast-paced environment: Working in a fast-paced environment with tight deadlines and high volumes of packages, and being able to adapt to changing situations and priorities
- Lifting and carrying packages: Lifting and carrying packages that can weigh up to 70 pounds, and standing for long periods of time
- Working as part of a team: Working with other warehouse workers and supervisors to achieve productivity and safety goals, and communicating effectively with team members to resolve issues and complete tasks
- Using technology to track packages: Using computer systems and scanners to track packages and update their status in real-time
- Following UPS procedures and policies: Following UPS procedures and policies for handling packages, operating equipment, and maintaining a safe work environment
- Working varying shifts: Working varying shifts, including nights, weekends, and holidays, and being flexible with scheduling and work assignments
- Meeting productivity standards: Meeting productivity standards and goals for sorting, loading, and unloading packages, and taking steps to improve efficiency and reduce errors
Camp Counselor
YMCA
West Chester, PA, US
06.2018 - 06.2020
- Leading activities and programs: Planning, preparing, and leading activities such as arts and crafts, sports, games, and outdoor adventures that promote teamwork, socialization, and skill-building
- Supervising and ensuring camper safety: Supervising campers at all times, ensuring their physical and emotional safety, and responding to emergencies or incidents in a calm and professional manner
- Building relationships with campers: Building positive relationships with campers, listening to their needs and concerns, and providing individualized support and guidance
- Creating a positive camp community: Fostering a sense of community and inclusivity among campers, promoting respect, empathy, and kindness, and encouraging campers to try new things and step out of their comfort zones
- Assisting with daily camp operations: Assisting with daily camp operations such as meal times, cabin clean-up, and campfire programs
- Developing and implementing lesson plans: Developing and implementing lesson plans that align with the YMCA's curriculum and goals, and adapting plans to meet the needs of diverse campers
- Collaborating with other staff members: Collaborating with other counselors, activity specialists, and camp administrators to provide a cohesive and supportive camp environment
- Providing emotional support and guidance: Providing emotional support and guidance to campers, helping them to develop self-confidence, self-esteem, and social skills
- Maintaining accurate records and reports: Maintaining accurate records and reports of camper participation, behavior, and progress, and communicating with parents and guardians as needed
- Participating in staff training and development: Participating in staff training and development opportunities to enhance skills and knowledge, and staying up-to-date on best practices in youth development and camping
- Ensuring compliance with YMCA policies and procedures: Ensuring compliance with YMCA policies and procedures, including those related to safety, health, and wellness
- Providing customer service: Providing excellent customer service to campers, parents, and guardians, responding to questions and concerns, and resolving issues in a professional and courteous manner
Education
Communications -
Cabrini University
Wayne, PAHigh School Diploma -
West Chester East High School
West Chester, PA06.2017
Skills
- Communication skills
- Interpersonal skills
- Patience and empathy
- Attention to detail
- Time management skills
- Adaptability
- Conflict resolution skills
- Technical skills
- Physical Stamina
- Organizational skills
- Teamwork skills
- Safety awareness
- Equipment operation skills
- Inventory management skills
- Basic Math Skills
Certification
- CPR Certification
- First Aid Certification
- OSHA Certification
- ServSafe Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Manufacturing Technician
Omega Flex
01.2024 - Current
Residential Counselor
Human Services Inc
08.2021 - 06.2023
Store Associate
UPS
08.2020 - 08.2021
Material Handler
UPS
08.2020 - 08.2021
Camp Counselor
YMCA
06.2018 - 06.2020
Communications -
Cabrini University
High School Diploma -
West Chester East High School