Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Other Information
Job Related Training
Awards
Personal Information
Languages
Timeline
CustomerServiceRepresentative
Reginald L. Pleasant

Reginald L. Pleasant

Summary

Dedicated and enthusiastic professional with a proven track record of success in challenging environments. With over 22 years of experience in the military, including service as a Chemical, Biological, Radiological, Nuclear (CBRN) Senior Non-Commissioned Officer with the U.S. Army, I have cultivated a deep understanding of the importance of teamwork in achieving organizational objectives.

Throughout my career, I have consistently demonstrated exceptional communication and interpersonal skills, effectively conveying technical information to both technical and non-technical audiences. Proficient in Microsoft Office Suite and Adobe Acrobat Professional, I have consistently met and often exceeded performance expectations.

Overview

26
26
years of professional experience
21
21
Certification

Work History

Clerk-General Clerk

Internal Revenue Service, IRS
01.2025 - Current
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted with onboarding of new employees.
  • Informed and supported business leaders through consistent communication and administrative support duties.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Sales Associate – Hardware

Lowe's
08.2023 - Current
  • Delivers quality customer service while maintaining a store that is clean, safe, and stocked with the products customers need
  • As a Customer Service Associate, this means: Being friendly and professional, welcoming customers to Lowe's and helping with home improvement project needs
  • Validating loading tickets and processing orders and deliveries accurately so customers receive merchandise as expected and in a timely manner
  • Engaging in safe work practices and encouraging others to do the same
  • The Customer Service Associate is responsible for customers' experience with Lowe's
  • This associate plays a critical role in helping our customers select the right products, ensuring quotes are accurate, verifying the correct price labels, and confirming that all customer needs are met
  • In addition, this associate delivers excellent customer service by listening to customers, using expertise to help customers, and loading merchandise for customers
  • This associate must always remain vigilant and report any safety or security concerns around the entrance of the store
  • The Customer Service Associate responsibilities vary depending on the department he/she supports

Sales Specialist - Appliances

Lowe's
01.2024 - 01.2025
  • Delivers quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need
  • As a Sales Specialist Appliances, I am charged with being friendly and professional, eager to understand the customer's specific needs in order to pair the best products and service offerings in support of their project
  • Ensuring the displayed merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturer's current product offering
  • Engaging in safe work practices includes the proper operation of store equipment
  • The Sales Specialist Appliances serves as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale
  • This associate provides exceptional consultative services to customers and confirms their needs are met before leaving the store
  • The Sales Specialist Appliances are also responsible for executing orders and projects in their area of focus
  • As a Sales Specialist Appliances, I provided technical expertise to a variety of customers ranging from Do-it-yourself (DIY) to over ten Professional (Pro) Consumers while managing projects end-to-end through the planning, development, execution, and implementation stages, while adhering to the PMO framework
  • Worked alongside Pro Sales Specialists to ensure timelines, budgets, and complete resource utilization for outfitting appliances in apartments, duplexes, single-family homes, and warehouses
  • Built lasting relationships with professional customers in the short span of functionality in the position
  • Directly responsible for over 1.5 million dollars in sales in six months

Company First Sergeant/Senior Operations Manager

48th Chemical Brigade
08.2020 - 11.2021
  • Principal advisor to the Company Commander (Owner) in planning, coordinating, and managing all activities to include crisis management that support the organization's mission; served as her Project Director and facilitated activities to ensure the success of major projects and initiatives from beginning to complete accomplishment
  • Responsible for disaster preparedness training, combat readiness, leadership, good order, and discipline; accountable for the mentorship, health and welfare of over 250 soldiers and their Families; ensures the proper care, building operations and maintenance concepts, and management of Company equipment and facilities valued in excess of $84 Million
  • Prepare plans that outline operating procedures to be used in response to disasters or emergencies to include recovery from these events
  • Oversaw staff and sub-contractor performance review assessments.
  • Developed constructive and cooperative working relationships with others and maintained them over time
  • Communicated with leadership outside the organization, representing the organization to customers, the public, government, and other external sources which can be exchanged in person, in writing, or by telephone or e-mail
  • Created an atmosphere that was incumbent upon encouraging and building mutual trust, respect, and cooperation among team members
  • Maintained project logbook records and computer program files mandated by governing laws, regulations, and/or procedures
  • Provided effective communication through oral and written means in a timely manner to aid in making sound, objective, well-informed decisions to meet organizational goals

Directorate of Training and Leader Development Sergeant Major/Senior Operations/Project Manager

U.S. Army's Chemical Corps
07.2019 - 08.2020
  • Developed and analyzed matrixes of management activities to optimize resources throughout the entire U.S
  • Army's Chemical Corps that spanned over the United States and 15 allied countries
  • Supervised project management staff that consisted of four departments with 307 military and 240 civilian employees
  • Assists the Director in the management, execution, and production of training products for preparedness training; provides staff supervision and principal Non-Commissioned Officer direction for all personnel within the directorate
  • Directly supervised and coordinated activities by assigning Soldiers to strategic locations to facilitate and maximize application of policy throughout the training directorate and the Army
  • Responsible for the effective and successful management of labor, productivity, quality control, and safety measures for the Army's Chemical Corps Officers and Noncommissioned Officers
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Senior Career Management Noncommissioned Officer

U.S. Army's Chemical Corps
06.2018 - 07.2019
  • Managed eight personnel lifecycle functions for over 20,000 active and reserve component Soldiers for the Army's CBRN Regiment with Department of the Army level policy and regulatory guidance for CBRN force structure, classification criteria, NCO professional development and education programs
  • Coordinated with the Army G1, TRADOC, Army Human Resources Command, and Army Commands on matters and initiatives affecting CBRN Personnel
  • Responsible for implementing and evaluating program policies, procedures, and standards; determining program service levels and enhancements; monitoring program budgets; providing supervision to assigned program staff
  • Conducted outreach to academic and vocational training institutions such as the United States Military Academy ROTC Accessions and Recruiting, Warrant Officer Accessions, modified tables of organization and equipment (MTOEs)/tables of distribution and allowances (TDAs) Management), Senior NCO Assignments, Doctrine, Organization, Training, Materiel, Leadership and Education, Personnel, and Facilities (DOTMLPF) Staffing for Personnel Domain, and MOS and Additional Skill Identifier Strength Analysis
  • Maintained database systems to track and analyze operational data.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Generated reports detailing findings and recommendations.

Battalion Operation Management Noncommissioned Officer/Project Manager

84th Chemical Battalion
11.2016 - 06.2018
  • Managed the operations of an organization comprised of over 350 civilians, enlisted, and officer Soldiers that is organized in two Advanced Individual Training (AIT) Companies and one company consisting of the Chemical Training Department (CTD), Officer Training Department(OTD) and Headquarters Staff
  • Provided technical and doctrinal advice to the Battalion Commander (Owner) and Command Sergeants Major (CEO) to provide them with the ability to analyze and focus on full spectrum operation which enabled them to accomplish goals and resolve issues satisfactorily in a timely matter

Associate Professor/Senior Military Science Instructor

84th Chemical Battalion
10.2015 - 11.2016
  • Served as the Principal Advisor to the Military Science and Leadership Department Chair
  • Direct the administration and certification of 19 department cadre that provide instruction to the Advanced Individual Training (AIT), Chemical Training Department (CTD), Officer Training Department (OTD)
  • Supervise the instruction of 300 plus students during classroom, off site training, and physical fitness across three training companies
  • Primary instructor for the Military Science and Leadership 200 (sophomore) level courses

CBRNE Technical Operations Supervisor/CBRN Reconnaissance Platoon Sergeant

2nd Calvary Regiment
09.2012 - 10.2015
  • Applied theory and principles of environmental engineering to modify, test, and operate equipment and devices used in the prevention, control, and remediation of environmental problems, including waste treatment and site remediation, under the direction of engineering staff or scientists
  • Accountable for $15 million of equipment, CBRN vehicles and sensors that were utilized to work with German military to advise the local German government politicians of potential security breaches and chemical precursors that could be used to develop weapons of mass destruction
  • Developed and modified contingency plans, policies, and programs to support CBRN missions throughout Europe that were reviewed and approved by the 3-star Commanding General to ensure purview of the command's scope with detailed records and time management to improve overall CBRN readiness between NATO countries
  • Performed environmental quality work in field or office settings by recording laboratory or field data, including numerical data, test results, photographs, or summaries of visual observations
  • Directly produced environmental assessment reports, tabulating data and preparing charts, graphs, or sketches to display visualization of pollution samples, such as air or ground water
  • Created and delivered presentations via Microsoft PowerPoint to the United Nations (UN) council for resolution and implementation purposes

Chemical Operations Supervisor/Squad Leader

2nd Chemical Battalion
09.2008 - 09.2012
  • Served as a Dismounted Reconnaissance Operations supervisor
  • Responsible for the health, morale, welfare, training, discipline, and professional development of 11 subordinates
  • Developed their skills and knowledge to prepare for and respond to battlefield and local environmental hazards; improvised Chemical, Biological, Radiological and Nuclear devices and/or Weapons of Mass Destruction (WMD)
  • Trained and certified on Personal Protective Equipment (PPE), Self-Contained Breathing Apparatus (SCBA), emergency response In-transit procedures, planning and preparing for tactical reconnaissance operations, the fundamentals of Toxic Industrial Materials (TIM)/ Toxic Industrial Chemicals (TIC), sampling and collection procedures, mission abort procedures, hazard mitigation procedures, and the procedures to set-up, process through and close out a survey team decontamination site
  • Conduct chemical or physical laboratory tests to assist scientists in making qualitative or quantitative analyses of solids, liquids, or gaseous materials through monitoring product quality to ensure compliance with standards and specifications
  • Set up and conduct chemical experiments, tests, and analyses, using techniques such as chromatography, spectroscopy, physical or chemical separation techniques, or microscopy
  • Recorded data by Entering, transcribing, recording, storing, or maintaining information in written or electronic database software
  • Analyzed information via compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data; and evaluating results to choose the best solution and solve problems

Biological Integrated Detection System (BIDS) Supervisor/Squad Leader

2nd Chemical Battalion
06.2005 - 06.2008
  • Served as a Biological Integrated Detection System (BIDS) Team supervisor
  • Responsible for the health, morale, welfare, training, discipline, and professional development of 6 subordinates and equipment valued at over 3 million dollars
  • Certified in operating systems database software that is capable of monitoring, alerting, sampling, detecting, identifying, and through the operator, reporting biological agents within a particular area
  • This system provides a presumptive level of identification
  • Certified in transportation of a sample, maintaining chain of custody, for higher identification to be used as evidence in the International Court of Justice (ICJ), the principal judicial organ of the United Nations (UN) prosecution
  • Conducted research, or assisted in the conduct of research, including the collection of information and samples, such as blood, water, soil, plants and animals with the use of computers, computer-interfaced equipment, robotics or high-technology industrial applications to perform work duties
  • Monitored and observed experiments that entailed recording production and test data for evaluation by research personnel
  • Analyzed experimental data and interpreted results to write reports and summaries of findings that required compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data to be maintained in written or electronic/magnetic format

NBC Room Operations Specialist

561st Medical Company
06.2002 - 06.2005
  • Served as a unit Chemical, Biological, Radiological and Nuclear (CBRN) Room Operation Specialist
  • Conducted individual CBRN reconnaissance and surveillance IOT test (current and potential) workplaces for environmental hazards, such as exposure to radiation, chemical or biological hazards, individual decontamination operations; obscuration operations, and CBRN sensitive site exploitation
  • Prepare or calibrate equipment used to collect or analyze samples that operate and perform CBRN defense warnings to improve effectiveness of protective equipment
  • Maintain all required environmental records and documentation while providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
  • Planned, conducted, and evaluated individual and collective CBRN training, and provided technical advice on all CBRN operations and hazards for companies and higher-level organizations
  • Prepared and reviewed specifications on orders for the purchase of safety equipment, ensuring that proper features are present and that items conform to health and safety standards
  • Supply, operate, and maintained personal protective equipment by using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards

NBC Room Operations Specialist

312th Military Intelligence Battalion
07.1999 - 06.2002
  • Served as a unit Chemical, Biological, Radiological and Nuclear (CBRN) Room Operation Specialist
  • Conducted individual CBRN reconnaissance and surveillance IOT test (current and potential) workplaces for environmental hazards, such as exposure to radiation, chemical or biological hazards, individual decontamination operations; obscuration operations, and CBRN sensitive site exploitation
  • Prepare or calibrate equipment used to collect or analyze samples that operate and perform CBRN defense warnings to improve effectiveness of protective equipment
  • Maintain all required environmental records and documentation while providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
  • Planned, conducted, and evaluated individual and collective CBRN training, and provided technical advice on all CBRN operations and hazards for companies and higher-level organizations
  • Prepared and reviewed specifications on orders for the purchase of safety equipment, ensuring that proper features are present and that items conform to health and safety standards
  • Supply, operate, and maintained personal protective equipment by using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards

Education

Bachelor's of Science - Sports & Exercise Science/Management

American Military University
Charles Town, WV
11.2022

Diploma - undefined

Northview High School
Century, FL
05.1999

Skills

  • Database entry
  • Spreadsheet development
  • Research
  • Relationship building
  • Document management
  • Quality management
  • Database management
  • Record preparation
  • Correspondence writing
  • Verbal and writing communication
  • Customer satisfaction
  • Proficient in Data Entry technology
  • Information security

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved number two ranking in the region by selling over $1.5 dollars with accuracy and efficiency.
  • Increased productivity 92% by implementing several process improvements.
  • Maintained project logbook records and computer program files mandated by governing laws, regulations, and/or procedures which led to 100% of the organization's combat readiness.
  • Designed and launched Corps-wide Project, resulting in a 650 Soldier increase in market share for the Army.

Certification

  • Google Project Management
  • Hazard Communication Standard (HazCom) Training Certificate - Occupational Safety and Health Administration (OSHA) or accredited providers.
  • Performance Enhancement Specialist (PES) - National Academy of Sports Medicine (NASM).
  • Youth Fitness Specialist Certification - National Academy of Sports Medicine (NASM).
  • Wellness Coach Certifcation- Wellcoaches School of Coaching.
  • Certified Group Fitness Instructor - American Council on Exercise (ACE).
  • Senior Fitness Specialist Certification - National Academy of Sports Medicine (NASM).
  • Certified Strength and Conditioning Specialist (CSCS) - National Strength and Conditioning Association (NSCA).
  • Corrective Exercise Specialization (CES) - National Academy of Sports Medicine (NASM).
  • Certified Health Coach (CHC) - American Council on Exercise (ACE).
  • Nutrition Coach Certification – Precision Nutrition.
  • Certified Personal Trainer (CPT) - National Academy of Sports Medicine (NASM).
  • Radiation Safety Officer Certification - Nuclear Regulatory Commission (NRC) or agreement states.
  • Occupational Safety and Health Administration (OSHA) 10-Hour Construction Safety Certification - OSHA.
  • National Incident Management System(NIMS)- Incident Command System(ICS)- Federal Emergency Management Agency(FEMA).
  • Hazardous Waste Operations and Emergency Response Supervisor (HAZWOPER Supervisor) Training – OSHA.
  • DOT Hazardous Materials Transportation Certification - Department of Transportation (DOT).
  • Occupational Safety and Health Administration (OSHA) 40-hour HAZWOPER Certification - OSHA.
  • Personal Protective Equipment Training Certificate – Various accredited providers.
  • Respirator Fit Testing Certification - National Institute for Occupational Safety and Health (NIOSH) or accredited providers.
  • Emergency Response Operations Level Certificate – Various accredited providers.

Other Information

I certify that I can type 75+ words per minute and that the information within this resume is accurate.

Job Related Training

  • Basic/Advanced Individual Training (AIT), 07/99, 12/99
  • Primary Leadership Development Course (PLDC), 10/02
  • HAZMAT Familiarization and Safety in Transportation, 11/07
  • Nuclear Biological Chemical (NBC) Defense Officer, 09/08
  • Basic Noncommissioned Officer Course (BNCOC), 03/09
  • Technical Transportation of Hazardous Material, 10/10
  • Safety and Risk Management, 09/11
  • Senior Leadership Course (SLC), 06/14
  • Master Fitness Trainer (MFT), 08/14, 09/14
  • Master Leadership Course (MLC), 01/18
  • First Sergeant & Commanders Course (FSCC), 10/20

Awards

  • Operation Enduring Freedom (OEF), 11/11
  • Operation Enduring Freedom (OEF), 10/10
  • Operation Iraqi Freedom (OIF), 06/04
  • Operation Iraqi Freedom (OIF), 02/02
  • Global War On Terrorism Expeditionary Medal, 11/11

Personal Information

Citizenship: US

Languages

English
Native or Bilingual
Spanish
Limited Working
Dutch
Limited Working

Timeline

Clerk-General Clerk

Internal Revenue Service, IRS
01.2025 - Current

Sales Specialist - Appliances

Lowe's
01.2024 - 01.2025

Sales Associate – Hardware

Lowe's
08.2023 - Current

Company First Sergeant/Senior Operations Manager

48th Chemical Brigade
08.2020 - 11.2021

Directorate of Training and Leader Development Sergeant Major/Senior Operations/Project Manager

U.S. Army's Chemical Corps
07.2019 - 08.2020

Senior Career Management Noncommissioned Officer

U.S. Army's Chemical Corps
06.2018 - 07.2019

Battalion Operation Management Noncommissioned Officer/Project Manager

84th Chemical Battalion
11.2016 - 06.2018

Associate Professor/Senior Military Science Instructor

84th Chemical Battalion
10.2015 - 11.2016

CBRNE Technical Operations Supervisor/CBRN Reconnaissance Platoon Sergeant

2nd Calvary Regiment
09.2012 - 10.2015

Chemical Operations Supervisor/Squad Leader

2nd Chemical Battalion
09.2008 - 09.2012

Biological Integrated Detection System (BIDS) Supervisor/Squad Leader

2nd Chemical Battalion
06.2005 - 06.2008

NBC Room Operations Specialist

561st Medical Company
06.2002 - 06.2005

NBC Room Operations Specialist

312th Military Intelligence Battalion
07.1999 - 06.2002

Diploma - undefined

Northview High School

Bachelor's of Science - Sports & Exercise Science/Management

American Military University

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Reginald L. Pleasant