Experienced and compassionate Private Duty caregiver/Medication-Aid with more than (10) years of working experience. Able to provide skilled one-on-one care for the elderly and special needs patients- both in-home base and within skill nursing facilities; Excellent in planning, communicating, and possesses relationship-building skills. Have (4) years of experience as a NEMT owner/operator, with in-depth knowledge of Anatomy & physiology, medical terminology, medication management and committed to patient/client wellbeing and happiness
Hi, I’m
Reginald Lynch
Jarrell,TX
Summary
Overview
12
years of professional experience
1
Certification
Work History
C & R SENIOR CARE & TRANSPORT SERVIVES LLC
Owner
03.2019 - Current
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business's financial stability.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
Texas Home Healthcare/Accent Care
Care Partner
01.2018 - 08.2019
Job overview
- Engaged patients with games, crafts, cooking, music, reading and other activities
- Provided behavioral/emotional support and supervision
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Enhanced patient comfort by providing personalized care and support throughout their stay.
- Facilitated the smooth transition between shifts by providing detailed hand-off reports to incoming care partners.
- Contributed to a welcoming atmosphere by maintaining clean and organized patient rooms, common areas, and workspaces.
- Enabled efficient healthcare team collaboration through timely information sharing about changes in patients' conditions.
- Provided emotional support to patients and families, fostering a positive environment during difficult times.
- Delivered compassionate end-of-life care, providing comfort and dignity during the final stages of life.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Ensured patient safety through regular room checks and vigilance regarding potential hazards or concerns.
- Implemented creative approaches to engage patients in leisure activities, promoting social interaction and mental stimulation.
- Communicated effectively with diverse populations by employing active listening skills and adapting language as needed for clarity and understanding.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Participated in ongoing professional development opportunities, staying current with best practices for optimal patient outcomes.
- Educated patients on self-care techniques, empowering them to take control of their own health and wellbeing.
- Assisted in physical therapy sessions, supporting patients as they worked to regain strength and mobility.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Led planning and achievement of goals and objectives consistent with agency mission and philosophy
- Monitored Infection Control and Critical Incidents, Risk Management and Quality Improvement plans
- Partnered with a team of registered nurses to achieve overall well-being of all patients
- Delivered in-home care to disabled children and adults
- Skillfully developed departmental goals, objectives, standards of performance, policies, and procedures
- Furthered skills by actively taking part in employee training and taking classes in subjects to improve skills
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to charge nurses
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Nurses Case Management/CareFor
Caregiver
05.2016 - 07.2019
Job overview
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients
- Promoted social, emotional and physical health through diverse activities
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas
- Helped clients manage money, pay bills and shop for groceries or personal needs
- Assisted patients with personal requirements, including keeping spaces clean and helping with grooming
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients
- Shopped for groceries regularly in order to keep the house stocked with necessities
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming, and toileting
- Monitored and assisted residents through individual service plans modulated by the facility
- Remained alert to problems or health issues of clients and competently responded
- Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books
- Recognized and reported abnormalities and/or changes in patients' health status to the case manager
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
- Increased level of independence by providing daily undertakings that promote self-management by assisting clients in their daily personal tasks including bathing and dressing
- Kept individuals safe by removing hazards and correcting problems
- Helped patients care for themselves by teaching the proper, safe use of ambulation assistive devices such as canes or walkers
- Assisted clients with activities of daily living, promoting independence and quality of life.
Southwest Kia
Sales Associate
01.2018 - 10.2018
Job overview
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Upsold and closed customer sales by driving product benefits around client needs and increase
- Adapted sales techniques to specific clients and promoted products based on individualized client needs
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings
- Utilized various sales techniques to develop relationships with customers and drive sales
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
- Set up appointments with potential and current customers to discuss new products and services
- Performed cold-calling and follow-ups with leads to secure new revenue
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Increased revenue by acquiring new customers and determining needs to offer relevant products
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service
- Accounted for all inventory and ordered new stock
- Presented latest merchandise to prospective buyers
- Achieved sales goals and service targets by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships
- Recommended accurate and effective solutions to customers after identifying problems
- Upsold customers by recommending accessories and promotions to increase revenue
- Delivered quality service by following up with customers during and after installations to ensure customer satisfaction
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships
- Responded to telephone and in-person requests for information
- Utilized effective communication and active listening skills to create client rapport to grow profitability
- Efficiently solved complex problems that impacted management
- Utilized professional sales techniques to persuasively communicate with clients
Best Buy Co Inc.
Sales Associate
03.2012 - 12.2014
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Tracked stock using company inventory management software
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Maintained records related to sales, returns and inventory availability
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Maintained organized, presentable merchandise to drive continuous sales
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Educated associates on market trends and stayed up-to-date on forecasts and news
- Maintained customer satisfaction while handling product returns quickly and professionally
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites
- Achieved perfect attendance record for months consecutively
- Prepared merchandise for sales floor by pricing or tagging
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Engaged with customers to effectively build rapport and lasting relationships
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications
- Prepared cash deposits with zero discrepancies
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Northern Virginia Community CollegeWoodbridge, VA
Some College (No Degree) from General Studies
University Overview
Standard Healthcare College of NursingFalls Church, VA
No Degree from CNA
06.2012
University Overview
Mother Pattern College of Health Sciences Monrovia, Liberia
Intercalated Bachelor of Science from Biology
01.2010
University Overview
Skills
- Strong presentation skills
- Strategic decision-making
- One-on-one instruction
- Analytical thinking
- Customer Relations
- Relationship Building
- Verbal and written communication
Accomplishments
Accomplishments
- Participates in community outreach events like food banks and shelters
- Patient Care - Delivered compassionate care that exceeded facilities requirement from a holistic approach
- Home Aid - Assisted patients with bathing, dressing, daily hygiene and grooming. Provided patients with transportation to and from medical appointments.
The employee of the year award- 2015-2018 (3) x in a row for going above and beyond the call of duty in helping make a difference in the lives of the elderly and those with special needs.
Affiliations
Affiliations
- American Red Cross
Certification
- Home Health Aid Certified (HHA)
- BLS
- CPR - American Red Adult First Aid/CPR/AED 02/222/24 - 02/22/26 Certified ID 01F3RK8
- Certified in Diabetes Management
- Advanced Cardiac Life Support (ACLS) Certification 2019-2022
Timeline
Owner
C & R SENIOR CARE & TRANSPORT SERVIVES LLC
03.2019 - Current
Care Partner
Texas Home Healthcare/Accent Care
01.2018 - 08.2019
Sales Associate
Southwest Kia
01.2018 - 10.2018
Caregiver
Nurses Case Management/CareFor
05.2016 - 07.2019
Sales Associate
Best Buy Co Inc.
03.2012 - 12.2014
Northern Virginia Community College
Some College (No Degree) from General Studies
Standard Healthcare College of Nursing
No Degree from CNA
Mother Pattern College of Health Sciences
Intercalated Bachelor of Science from Biology
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