Reginald Mccloud
1658 Aucilla Rd Monticello,FL
Summary
City employee with very strong organizational and communication skills. A sound understanding of all administrative responsibilities, including internal and external customer service. Capable of working with angry and disgruntled residents and processing a variety of permitting applications, Residential and Commercial. Trained in Conflict Resolution and Customer Service. Stays calm and deals with various types of applicants through long hours of meticulous work. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Over 25 years of warehousing, transportation and inventory management skills.
Overview
41
41
years of professional experience
35
35
Years of professional logistics & transportation experience
6
6
years of post-secondary education
Work History
Permit Coordinator
City of Tallahassee
Tallahassee, FL
02.2020 - 03.2023
- Reviewed building permit applications for accuracy and completeness.
- Developed, maintained, and updated filing systems for permits and related documents.
- Assisted customers in obtaining permits and other regulatory approvals.
- Processed permit applications using established procedures.
- Verified that contractors were licensed to perform work in accordance with local laws.
- Provided technical assistance to customers on various aspects of the permitting process.
Customer Account Specialist II
City of Tallahassee
Tallahassee , FL
08.2016 - 02.2020
- Provided exceptional customer service to customers with inquiries, complaints and requests.
- Reviewed customer accounts for accuracy and completeness of information.
- Resolved customer issues in a timely manner while maintaining excellent customer relationships.
- Assisted in resolving escalated customer complaints quickly and efficiently.
Warehouse Supervisor
Scholastic Book Fairs Inc.
Tallahassee, FL
02.2015 - 02.2016
- Ensured appropriate staffing levels to meet production demands.
- Maintained and updated inventory records accurately.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Established and maintained good relations with customers, vendors and transport companies.
Quality Control Manager
Florida Building Maintenanace
Tallahassee, FL
09.2013 - 12.2014
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed strong communication and organizational skills through working on group projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Warehouse Manager
Golden Lighting
Tallahassee, FL
12.2005 - 05.2013
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Developed safety programs to protect workers and reduce injuries.
- Developed comprehensive staff training program to improve employee performance and morale.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
Associate of Science - Logistics Management
University of Maryland
Asian Division, Pusan South Korea 05.1980 - 05.1982
Skills
- Proficient in Microsoft windows, Word Documents, Outlook, Adobe,
- Dispute Resolution
- Records Management
- Data Entry
- Records Maintenance
- Document Management
- Researching Skills
- Problem-Solving Abilities
- Account Management
- Activity Coordination
- Customer Service
- Creative problem solving
Timeline
Permit Coordinator
City of Tallahassee
02.2020 - 03.2023
Customer Account Specialist II
City of Tallahassee
08.2016 - 02.2020
Warehouse Supervisor
Scholastic Book Fairs Inc.
02.2015 - 02.2016
Quality Control Manager
Florida Building Maintenanace
09.2013 - 12.2014
Warehouse Manager
Golden Lighting
12.2005 - 05.2013
Associate of Science - Logistics Management
University of Maryland
05.1980 - 05.1982
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