Summary
Overview
Work History
Education
Skills
Timeline
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Randy Mendiola

Manager, Fleet Applications And Digital Technology
Santa Clarita,CA

Summary

Product management professional with proven track record in leading cross-functional teams and driving product success. Skilled in strategic planning, business analysis, and user-centered design, ensuring products meet business goals and customer needs. Known for adaptability, strong communication, and delivering impactful results in dynamic environments. Demonstrates leadership in fostering collaboration and innovation.

Overview

14
14
years of professional experience

Work History

Manager, Fleet Applications and Digital Technology

Holland America Line
03.2023 - Current
  • Contributes to the development of long-term strategy, planning and innovation in support of modernization initiatives of core Hotel Applications and Guest Digital Technology
  • Lead team of product manager and business analyst in collaborating with operational stakeholders in driving innovation in the hotel and guest digital space
  • Guided team in establishing improved intake process using Teams and Jira to streamline enhancement requests for products within the application portfolio
  • Managed and facilitated multiple product launches in partnership with various business and IT stakeholders, both internal and external
  • Hosts demos and User Acceptance Testing (UAT) sessions of new product releases
  • Coordinates scheduled and ad-hoc software version releases between internal business and IT teams, third-party software vendors, and shipboard users
  • Creates and maintains robust documentation with available tools such as SharePoint and Confluence to ensure business continuity and transparency among team members and other interested parties
  • Employs communication strategy that includes regular cadence of meetings, status reports and timelines to ensure transparency and accountability

Lead Systems Analyst

Princess Cruises/Holland America Line
02.2015 - 03.2023
  • Lead the implementation and roll-out of multiple enterprise-wide applications across all 40+ global cruise ships and corporate headquarters within the Holland America Group
  • Consults with management and staff to identify and document business needs and objectives, current operational procedures, problems, input and output requirements, data scope, usage, formatting, and security requirements
  • Designs, develops and maintains various web services and API's to integrate cross-functional applications
  • Facilitates requirements gathering and produces change proposals, including mock-ups as necessary, of requested enhancements for various applications
  • Analyzes existing systems to determine more efficient processing methods or to identify errors
  • Works as technical liaison between the Business teams, internal IT teams, and applicable third-party software vendors in the administration and end-user support for team's application portfolio
  • Facilitates Systems Integration Testing (SIT) and User Acceptance Testing (UAT) of new software version releases
  • Coordinates scheduled and ad-hoc software version releases between internal business and IT teams, third-party software vendors, and shipboard users
  • Maintains Confluence pages to document various systems architecture and integrations, troubleshooting and support processes and data dictionaries among others
  • Carries out all phases of the SDLC to design, develop and maintain custom desktop and internal web applications

Business Systems Analyst, Sr.

Health Net
07.2011 - 02.2015
  • Designs, builds and publishes weekly, monthly and ad hoc functional reports used by Health Net's core operational areas, including executive management, for forecasting and trending, as well as formulating high level business decisions
  • Designs, develops and maintains custom databases in MS SQL Server, Oracle, PL/SQL used to collect data and perform data analyses
  • Integrates custom front-end applications in MS Access, VB.NET with databases that are utilized by over 50 end users on a daily basis
  • Consults with management and staff to identify and document business needs and objectives, current operational procedures, problems, input and output requirements, data scope, usage, formatting, and security requirements.
  • Writes and maintains functional specifications for new or modified business systems. Creates or assists others in the writing of user documentation, instructions, and procedures. Monitors and documents post-implementation problems and revision requests.
  • Develops, tracks and manages project plans including goals, strategy, resource scheduling, timelines, and budget
  • Analyzes existing systems to determine more efficient processing methods or to identify errors
  • Conducts preliminary investigation for all project requests. Reviews requirements, specifications, testing plans, support and training plans to ensure they are in line with business objectives
  • Leads User Acceptance Testing and conducts training sessions which may include, but not limited to, train-the-trainer, one-on-one and group training classes
  • Acts as a liaison between the functional business areas and the IT group by being able to translate business requirements to technical and vice versa

Education

Bachelor of Science - Management Information Systems

California State University, Northridge
Northridge
05.2001 -

Skills

Extensive knowledge and experience in all phases of the Systems Development Life Cycles (SDLC)

Excellent interpersonal and communication skills, both written and verbal

Exceptional analytical and problem solving skills with meticulous attention to detail

Strong organization skills and ability to work under pressure, multitask and meet deadlines

Exceptional ability to work with teams as well as individually

Expert knowledge in Microsoft Office suite of applications

Extensive knowledge and experience in web and software languages/tools/technologies including HTML, PHP, JavaScript, jQuery, CSS, Bootstrap, VBNET, ASPNET, MS Visual Basic, JSON, XML

Experience with designing and developing web services and API's

\Advanced understanding of relational database design in MySQL, SQL Server, Oracle and MS Access

Thorough knowledge of PC computing environments including server/virtual machines technologies and networking

Experience with Jira and Confluence

Experience in cloud technologies (AWS, Azure)

Timeline

Manager, Fleet Applications and Digital Technology

Holland America Line
03.2023 - Current

Lead Systems Analyst

Princess Cruises/Holland America Line
02.2015 - 03.2023

Business Systems Analyst, Sr.

Health Net
07.2011 - 02.2015

Bachelor of Science - Management Information Systems

California State University, Northridge
05.2001 -

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Randy MendiolaManager, Fleet Applications And Digital Technology