Reginald Motley
Willingboro,NJ
Summary
Welcoming Night Auditor with 4 years of experience in customer service and financial reconciliation. Skilled at completing all tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs.
Overview
4
4
years of professional experience
Work History
Night Auditor
Days Inn & Suites
11.2022 - Current
- Streamlined nighttime hotel operations by managing guest check-ins, check-outs, and resolving customer complaints.
- Enhanced revenue accuracy by conducting nightly financial audits and reconciling discrepancies in transactions.
- Ensured accurate record-keeping by reviewing and verifying daily sales reports, cash deposits, and credit card transactions.
- Contributed to increased security measures by monitoring surveillance cameras and reporting suspicious activities to management.
- Assisted guests with special requests or accommodations, ensuring a comfortable stay at the hotel.
- Maintained confidentiality of sensitive information by adhering to strict data privacy policies regarding guest records and financial documents.
Hotel Front Desk Clerk
Holiday Inn Express and Suites
07.2020 - 11.2022
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
- Trained new front desk staff in hotel policies and procedures, maintaining consistent service standards.
- Managed a high volume of calls, directing guests to appropriate departments and services.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
- Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
Education
High school - computer data processing
Burlington County Institute Of Technology
Westampton, NJSkills
- Proficient Microsoft office
- Cash handling
- Communication skills
- Customer service
- Generating reports
- Front Desk Operations
- Night audit reports
- Oral and written communications
- Posting charges
- Resolving issues
- Reservation management
- Wake-up calls
- Attention to detail
Timeline
Night Auditor
Days Inn & Suites
11.2022 - Current
Hotel Front Desk Clerk
Holiday Inn Express and Suites
07.2020 - 11.2022
High school - computer data processing
Burlington County Institute Of Technology
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