Reginald Nelson
Estero,Florida
Summary
Motivated professional focused on streamlining service procedures and maximizing team productivity. Consistent in satisfying customers, building loyalty and driving retention processes. Demonstrates superb judgment in balancing customer, employee, and company objectives.
Customer-focused professional with background in managing customer service teams and enhancing customer experience. Possess strong leadership skills, adept at training staff to improve performance and deliver high-quality service. Have impacted previous work environments through improved process efficiency and team morale. Skilled in problem-solving, conflict resolution, and strategic planning to meet customer needs effectively.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
Customer Care Manager
Pulte Group
Bonita Springs, FL
02.2020 - Current
- Analyzed data from surveys to identify areas of improvement in customer service delivery.
- Evaluated existing processes and procedures for efficiency improvements.
- Prepared documentation, reports, and logs to identify metrics and support process driven activities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Implement customer service process improvements to limit wait times.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Hold regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Package Delivery Driver
Federal Express
Bonita Springs, Florida
11.2019 - 02.2020
- Verifying delivery addresses, obtaining signatures from customers, and providing direction to customers regarding package delivery.
- Inspecting vehicles for mechanical items and safety issues, and perform preventative maintenance when necessary.
- Loading packages into the truck and ensuring they are secure for transport.
- Performing pre-trip inspections of assigned vehicles before starting routes.
- Delivering packages in a timely manner while adhering to all traffic laws and regulations.
Car Sales Advisor
Germain Honda of Naples
Naples, Florida
06.2019 - 11.2019
- Advised clients on the trade-in value of their current car or truck.
- Attended weekly staff meetings to discuss best practices in sales techniques, customer service standards.
- Demonstrated features and benefits of vehicles to potential buyers.
- Responded to inquiries from potential customers via email and telephone.
- Consistently exceeded quotas by pursuing and closing sales.
- Greeted customers and answered questions regarding vehicles.
- Test drove vehicles with customers to demonstrate performance capabilities.
Cottage Coordinator
Youth Haven Services
Naples, Florida
03.2016 - 04.2019
- Coordinated transportation arrangements for residents attending off-site appointments or activities.
- Encouraged socialization among residents through planned activities or outings.
- Facilitated weekly meetings with staff members to discuss operational procedures and objectives.
- Tracked inventory levels of supplies and equipment used in the cottages and communicated any shortages or needs to management.
- Managed day-to-day operations within the cottage while ensuring compliance with local laws and regulations.
- Intervened in conflicts between staff members or between residents when necessary.
- Maintained accurate records of daily operations, such as attendance logs, incident reports and financial statements.
- Actively participated in training sessions for new staff members on proper protocols related to resident care.
- Developed and maintained relationships with families, staff and volunteers to ensure a positive experience for all involved.
Education
High School Diploma -
Bishop Dubourg
St Louis, MO06-2006
Some College (No Degree) - Early Childhood Care And Education
Highland Community College
Highland, KSAccomplishments
- CFT at PulteGroup
- President's Club Customer care manager five consecutive years- PulteGroup
- Best in Class customer care manager five consecutive years- PulteGroup
- Sold 65 while at Germain Honda of Naples
- Earned a cruise due to car sales- Germain Honda of Naples
References
References available upon request.
Timeline
Customer Care Manager
Pulte Group
02.2020 - Current
Package Delivery Driver
Federal Express
11.2019 - 02.2020
Car Sales Advisor
Germain Honda of Naples
06.2019 - 11.2019
Cottage Coordinator
Youth Haven Services
03.2016 - 04.2019
High School Diploma -
Bishop Dubourg
Some College (No Degree) - Early Childhood Care And Education
Highland Community College
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