Summary
Work History
Education
Skills
Languages
Timeline
Generic

Reginald Pierre

Nashville,TN

Summary

Dynamic Technical Support Specialist with a proven track record at Shyftoff, excelling in incident management and remote troubleshooting. Adept at enhancing customer satisfaction through effective problem resolution and strong communication skills. Recognized for training new hires and improving team performance while maintaining accurate documentation and delivering high-level technical support.

Work History

Technical Support Specialists

Shyftoff
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
  • Resolved Number technical support inquiries per day.
  • Documented support interactions for future reference.
  • Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
  • Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
  • Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.

Customer Care and Chat Support

TopGolf
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Inbound Sales and Data Entry

Liveops
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

E-Live Verification and Fraud

Uhaul Moving And Storage
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.

Patient Support Specialist

AbbVie
  • Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
  • Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
  • Implemented effective follow-up procedures to monitor patient progress and ensure timely interventions when necessary.
  • Improved patient communication by developing informational materials on treatment options and procedures.
  • Boosted overall clinic efficiency by managing daily administrative tasks such as answering phones, updating records, and filing paperwork.
  • Assisted in the management of prescription refills under the supervision of healthcare providers while adhering to safety protocols.
  • Managed patient intake process effectively by gathering relevant information accurately from each individual upon arrival at the facility.

Education

High School Diploma -

FMA High School
Little Haiti

Associate Of Business Administration - Business Administration

UCNH University
Little Haiti

Skills

  • Technical troubleshooting
  • Remote IT implementation
  • Remote support
  • Incident management
  • Application installations
  • Customer support
  • System diagnostics
  • Telecommunications
  • Software debugging
  • Accurate documentation
  • Problem resolution
  • Software installation
  • Disaster recovery
  • Remote technical assistance
  • Remote desktop services and support
  • Advanced troubleshooting
  • Ticket support system management
  • Technical support
  • Microsoft office specialist (MOS) expert
  • Customer service
  • Decision-making
  • Data entry

Languages

French
Full Professional
Haitian Creole
Full Professional
Spanish
Limited Working

Timeline

Technical Support Specialists

Shyftoff

Customer Care and Chat Support

TopGolf

Inbound Sales and Data Entry

Liveops

E-Live Verification and Fraud

Uhaul Moving And Storage

Patient Support Specialist

AbbVie

High School Diploma -

FMA High School

Associate Of Business Administration - Business Administration

UCNH University

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Reginald Pierre