Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Reginald Richardson

Hospitality Professional
Brandon,MS

Summary

Innovative, results focused, aggressive team leader offering over 25 years of proven loyalty and experience in multi-unit management, customer service, guest relations and satisfaction. Highly motivated and proving results driven with a history of increasing revenue. Managed all aspects of operations including sales, staffing, team development and expense control while performing at the highest level. I am searching for a challenging position in a professional environment providing opportunity for growth and career advancement based upon personal initiative, motivation, and performance.

Overview

34
34
years of professional experience

Work History

Director of Operations

Empire Hospitality
7 2022 - Current
  • Reduced labor cost by over 20% by streamlining expenses and reducing turnover
  • Implemented maintenance program minimizing displacement of revenue and rooms while ensuring quality assurance
  • Work with Revenue Management and Sales to identify opportunities for revenue opportunities for driving market shares and ADR
  • Collaborate with VP of Hotels to develop and implement measurable and achievable annual budgets and financial forecasted expenses
  • Streamlined purchasing by controlling inventories and consolidating vendors ensuring competitive costs without sacrificing quality
  • Worked with Director of Human Resource to effectively evaluated team performance and provided feedback to improve efficiency
  • Monitored performance of six hotels daily activities, facilitating meeting while keeping team informed and holding accountable
  • Analyzed monthly Profit and Loss statement monthly with General Managers for effective strategies and opportunity of improvement
  • Partnered with and participated in community affairs to maintain a positive public image.

District Manager

Extended Stay Hotels
09.2001 - 07.2022
  • Promoted to District Manage after successfully managing three hotels in Jackson, MS as Area Operations Manager while achieving and meeting all budgets
  • Consistently among highest performers with several straight years of growth in multiple markets
  • Monitor industry trends, take appropriate action to maintain competitive and profitable operations
  • Promote continual improvement in guest service, quality control, associate experience, operational soundness, innovation and financial performance
  • Recruit, train, motivate and develop team members to assure retention and proper adherence to standards
  • Coordinate and work closely with Operation Management teams, Revenue Management teams, Sales teams, and Marketing teams with all pricing optimization, events and sales efforts for targeted advertising to develop brand awareness in various dynamic markets in multiple states
  • Implemented District's budget, capital expenditures and forecast
  • Monitor financial performance on a daily, weekly, monthly, and quarterly basis to ensure revenue and flow through objectives are being achieved
  • Oversee maintenance and renovations at properties to ensure physical assets met compliance
  • Conduct site monthly inspections to ensure interior and exterior of physical plant exemplifies quality standards.

Area Manager

Weiner's Stores Inc
04.1999 - 09.2001
  • Overall administration and operations of three properties with projected sales more than $10 million
  • Recruited, interviewed, hired, and trained potential General Managers
  • Monitored overall job and store performance to ensure adherence of Weiner's policies and procedures
  • Implemented and created Weiner's marketing and advertising strategies into daily operations
  • Handled associates' sensitive grievance with confidentiality in accordance with company policies
  • Maintained professional superior communication with guests while handling guest relation discrepancies
  • Maintained proper inventory levels, rotated stock while addressing non-performing merchandise.

Department Manager

Gayfer's Department Store
09.1990 - 04.1999
  • Promoted to oversee larger markets on four occasions during tenure
  • Managed Ladies Shoes and Accessories Division with annual sales in excess of $5 million and overall store sales of $28 million
  • Trained staff in sales, customer service, product knowledge, customer satisfaction, and merchandizing
  • Monitored and evaluated 28 sales associates' performance to ensure accurate adherence to Gayfer's policies while delivering exceptional services
  • Established a loyal business and strong community presence with consumers and businesses
  • Effectively analyzed and managed monthly budget, expenses, gross margins, inventories levels while issuing recommendations to continuously improve service
  • Implemented Gayfer's marketing strategies while focusing on increased profitability
  • Facilitated and arranged product knowledge seminars on continuing education for team.

Education

Diploma -

Moss Point High School
Moss Point, MS

Bachelor of Science in Business Administration - undefined

Jackson State University
Jackson, MS

Skills

Operational Efficiency

Performance Analysis

Cost Control

Quality Assurance

Teamwork and Collaboration

Problem-solving abilities

References

Available on request

Timeline

District Manager

Extended Stay Hotels
09.2001 - 07.2022

Area Manager

Weiner's Stores Inc
04.1999 - 09.2001

Department Manager

Gayfer's Department Store
09.1990 - 04.1999

Director of Operations

Empire Hospitality
7 2022 - Current

Diploma -

Moss Point High School

Bachelor of Science in Business Administration - undefined

Jackson State University
Reginald RichardsonHospitality Professional
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