Summary
Overview
Work History
Education
Skills
Dale Carnegie
Timeline
Generic

Reginald Scott

Mi - Novi

Summary

Adept at enhancing customer satisfaction and streamlining financial processes, I significantly improved reporting accuracy at Ford Credit and championed customer loyalty initiatives at Delta Airlines. Skilled in cash management and team collaboration, my strategies boosted revenue and retention rates, showcasing a unique blend of analytical prowess and interpersonal finesse.

Professional with experience in customer service, prepared to excel in this role. Strong focus on achieving results through effective team collaboration and adaptability. Skilled in communication, conflict resolution, and fostering positive customer relationships. Reliable, flexible, and committed to maintaining high standards in dynamic environments.

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

50
50
years of professional experience

Work History

Customer Service Ambassador

Delta Airlines
08.2010 - 08.2020
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Researched and corrected customer concerns to promote company loyalty.
  • Created customer support strategies to increase customer retention.
  • Mentored new hires during onboarding process, sharing best practices and helping them develop essential skills for success in their role.

Senior Financial Accountant

Ford Credit
06.1970 - 12.2001
  • Improved financial reporting accuracy by streamlining the month-end closing process and implementing new accounting procedures.
  • Increased company revenue through streamlining payment services and conducting extensive internal audits to reveal and review discrepancies.
  • Assisted with successful external audits by providing comprehensive documentation and addressing inquiries in a timely manner.
  • Optimized working capital management practices, resulting in better cash flow management overall.
  • Managed cash flow effectively through diligent monitoring of receivables, payables, and bank reconciliations.
  • Supported management decision-making with relevant financial data analysis, preparing detailed reports for review.
  • Facilitated smooth acquisition processes, including due diligence tasks and financial integration of acquired companies.
  • Generated financial statements, as well as both interim and annual reports for [Type] and [Type] organizations.
  • Reduced errors in financial statements by thoroughly reviewing and reconciling general ledger accounts on a monthly basis.
  • Maintained compliance with federal, state, and local tax regulations by accurately filing all required returns on time.
  • Increased efficiency of the accounting department by automating manual tasks, saving time, and reducing human error.
  • Safeguarded company assets through regular inventory audits that detected discrepancies early on for swift resolution efforts.
  • Conducted thorough variance analyses between actual results and budget forecasts to identify areas requiring corrective action or strategic adjustment.
  • Ensured accurate revenue recognition by closely adhering to GAAP guidelines when recording transactions in the general ledger system.
  • Used double-entry accounting methods and check backs to manage daily entries to general ledgers.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

Education

Bachelor of Science - Accounting

University of Detroit Mercy
Detroit, MI
05-1980

Skills

  • Cash handling
  • Customer relations
  • Team building
  • Customer focus
  • Complaint resolution
  • Account management
  • Customer service
  • Team collaboration
  • Product knowledge
  • Data collection
  • Paperwork processing
  • Filing
  • Spreadsheets
  • Report preparation

Dale Carnegie

Training that assist in creating excellent public speaking, and develops excellent communication skills.

Timeline

Customer Service Ambassador

Delta Airlines
08.2010 - 08.2020

Senior Financial Accountant

Ford Credit
06.1970 - 12.2001

Bachelor of Science - Accounting

University of Detroit Mercy
Reginald Scott