Reginald Shaw Sr.
Fort Smith,AR
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Intake Coordinator
Valley Behavioral Health Sys
06.2023 - Current
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Completed client reporting requirements consistent with corporate and regulatory standards.
- Input data and completed placement paperwork.
- Secured funding information and verified funding and insurance coverage arrangements.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Created and printed legal documents for attorneys to review.
- Completed data entry of legal documents into electronic filing systems.
- Developed and maintained positive relationships with clients and colleagues.
- Assisted with preparation of trial materials and documents.
Assembly Line Worker
Ford Motor Co
11.2022 - 03.2023
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Followed protocols to enhance protection and maintain safe work environment.
- Assembled components with minimal supervision, exceeding expected project milestones.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Assisted quality assurance by inspecting items and removing defective parts.
- Boxed, labeled, and transported items to support assembly operations.
- Completed durable assemblies and subassemblies with hand and power tools.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
Direct Support Professional
Easy Living Inc.
02.2022 - 11.2022
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Supervised daily activities and provided assistance to staff.
- Transported clients to medical and dental appointments to provide support.
- Developed and implemented individualized care plans to meet individual needs of each client.
PCA
Jordan Valley Community Health Center
05.2021 - 02.2022
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Scheduled and accompanied clients to medical appointments.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Youth Care Specialist
Great Circle
11.2019 - 05.2021
- Completed clear and concise documentation of youth behavior and actions.
- Assisted youth with obtaining resources such as food, clothing and shelter.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Utilized system model to teach youth life skills in accordance with individualized treatment plans.
- Evaluated needs of youth and outlined measures to address.
- Attended treatment team meetings to discuss youth's mental and behavioral progress.
- Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
- Assisted in proper evacuation of youth during emergency situations such as inclement weather.
- Liaised with parents of youth and community leaders to organize youth empowerment programs and activities.
- Substituted in absence of teachers during school hours.
- Listened to clients' concerns and provided encouragement and support.
- Supported individuals dealing with mental health and emotional issues.
- Assisted clients in exploring feelings and understanding behaviors.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
Education
Bachelor of Science - Biology
University of Arkansas, Fayetteville
Fayetteville, AR05.2025
Bachelor of Arts - RECREATTION
Graceland University
Lamoni, IA04.2017
Associate of Science -
Motlow State Community College
Tullahoma, TN04.2015
Skills
- Foreign Filing Claims and Abstracts
- Administrative Support
- Inbound Phone Calls
- Program Eligibility
- Document Scanners
- Schedule Appointments
- Intakes and Assessments
- Managing Multiple Tasks
- Patient Interviews
- Patient Information
- Online Research
- Prepare Documents
- First Aid
- Critical Thinking
- Promotional Support
- Computer Proficiency
- Technical Support
- Problem-Solving Ability
- Closing Sales
- Microsoft Word
- Staff Training
- Records Preparation
- Filing
- Reading Comprehension
- Microsoft PowerPoint
- Coordination
- Customer Service
- Credit Card Payment Processing
- Research
- Conflict Mediation
- Documentation
- Microsoft Excel
- Team Development
- Prioritization
- Order Fulfillment
- Professional Telephone Demeanor
- Customer Consulting
Certification
- American Red Cross Training - Adult First Aid/CPR/AED
ADULT First Aid/CPR/AED
DATE COMPLETED 05/25/2022 VALID FOR 2 YEARS
Timeline
Client Intake Coordinator
Valley Behavioral Health Sys
06.2023 - Current
Assembly Line Worker
Ford Motor Co
11.2022 - 03.2023
Direct Support Professional
Easy Living Inc.
02.2022 - 11.2022
PCA
Jordan Valley Community Health Center
05.2021 - 02.2022
Youth Care Specialist
Great Circle
11.2019 - 05.2021
Bachelor of Science - Biology
University of Arkansas, Fayetteville
Bachelor of Arts - RECREATTION
Graceland University
Associate of Science -
Motlow State Community College
- American Red Cross Training - Adult First Aid/CPR/AED
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